Human Resources Management

S. Ashley Hinnant

Norwood, Massachusetts *****

617-***-**** ********@***.***

Summary

Ability to learn new tasks/responsibilities quickly as need arises and always eager to take on new challenges.

Exceptional interpersonal and problem solving skills, which allow me to work effectively in diverse groups.

Proven track record of both working well under pressure and multi-tasking.

Able to remain flexible in order to meet project/company expectations, goals and deadlines and adapt to frequent change.

Experience

MERCER 2015-Present

WFM Analyst (Real Time) (October 2015 - Present)

Coordinate resources in real-time (intraday) to ensure the correct number of agents at the right times are in their seats to answer incoming contacts at the desired Service Level.

Monitor intraday forecasts derived from business drivers to determine required staffing levels.

Administer volume contingency action plans as deemed necessary and appropriate.

Analyze reports with the goal of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.

Human Resources Coordinator (August 2015 - November 2015)

Assisted with the recruitment and interview process including scheduling interviews, tracking the status of candidates and responding with follow up contacts as needed.

Participated in the on-boarding of new employees including submitting online investigation requests and facilitating background checks.

Processed required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.

CLOUD COMPUTING INTERNATIONAL 2014-2015

Recruiting Coordinator

Maintained job requirement description documentation and materials for all positions.

Prepared employees for assignments by establishing and conducting orientation and training programs.

Established a recruiting, testing, and interviewing program to assist managers on candidate selection, conducting interviews and analyzing exit interviews.

Managed the processing of benefit claims including obtaining/evaluating benefit contract bids, awarding benefit contracts and designing/conducting educational modules on benefit programs.

SAMUEL, SAYWARD & BALER LLC

Legal Assistant 2014

Ensured effective case management by establishing, organizing and maintaining all office files.

Input case information into file database and case management software.

Responded to client inquiries in a timely and professional manner.

Education

Bachelor of Arts (Politics & History), Curry College, Milton, MA

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