Customer Service Management
Resume:
KELLY LYNN GURLEY
Oakland, Ca 94621
******.*****@*****.***
OBJECTIVE: To secure a Full/Part time position, utilizing my Administrative/Management, Customer service skills, and Computer training. Open to additional responsibilities.
EDUCATION:
January 1996- KRS Computer & Business School
October 1996 St. Louis Park, MN
Office Management
MS Office Software included:
Microsoft Word
Excel
Power Point
Access
WordPerfect
General Accounting
Skills: Windows XP, Windows 10, Networking, Keyboarding, Microsoft Outlook, Xactimate, Business Sage Master Builder, Quick books, Communication and Office Management. Sales Force, Yardi Compass. Google Mail, Goggle Chat
EXPERIENCE:
June 2014- Construction Contracts Administrator
January 2016 Waypoint Home/Sway Management Oakland, CA
Establish and maintain data bases for contracts and insurance policies. Provide analysis of licensing requirements on a state by state and ongoing basis. Confirm any Service Agreement and signature by customer, negotiating contracts.
Confirm that the insurance documents are complete and meet our requirements. Scan and email the fully executed agreements and insurance documents to the originating offices for forwarding to the customer. Call and follow up with Customer for renewal insurance. Receive insurance and check for accuracy against the previous insurance provided including all endorsements. Help Vendors with problems when trying to bid on jobs. Check for modifications after Customer sends back revised contract against Addendum or negotiated terms. Enter in all documents in to our data base. Scan all documents and file. Interact with field managers to make sure all vendors are license and insured, Audit current contracts for discrepancy, Initiates contracts with new vendors. Reports opportunities for savings to management. Assists the Vice President of Construction to develop new contracts with general contractors/Sub and other entities. Performs other duties, as assigned
March 1999- Office Manager/Assistant
February 2014 Windowlite Home improvement, Brooklyn Park, MN
Audited time cards, enter time and process payroll. Enter all accounts payables & receivables.Credit card management; reconciliation accounts, enter in billings, distribution of paychecks, make travel arrangements for CEO, Update the insurance program and make sure all contractors are licensed, Enter in all new contracts, Manage 6 Employees, Schedule all time off request, Hire employees, train new employees on software and assigned jobs. Assistant to CEO. Preform other duties as assigned.
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