Human Resources Management

Arnita Cousins

**** ******* *** ***** * Greenwood, IN 46143 * 317-***-**** *

**** ******** ****** * Baton Rouge, LA 70814

************@*****.***

HUMAN RESOURCES DIRECTOR*ASSISTANT DIRECTOR*MANAGER*GENERALIST*SPECIALIST

Extensive background in HR functions, including experience in employee recruitment and retention,

staff development, mediation, conflict resolution, benefits and compensation, HR records

management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and

writing employee manuals, corporate policies, job descriptions, and management reports.

HR SKILLS

HR Department setup Staff Recruitment & Retention Orientation & On-Boarding

Employment Law Employee Relations HRIS Technologies

FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Training & Development

Mediation & Advocacy Benefits Administration Performance Management

HR Policies & Procedures HR Program/Project Management Organizational Development

Safety Programs SOX Processes E-Verify

PROFESSIONAL EXPERIENCE

R. R. DONNELLEY – Plainfield, IN

Complete book fulfillment orders for Fortune 500 companies.

HR Generalist, 2015 to 2015

Recruited to help provide HR generalist functions to management and 500+ employees. Worked with

senior management to recruit employees; develop orientation, training and incentive programs;

fostered a positive work environment for plant employees; developed a team relationship with onsite

nurse to provide a safer working environment for employees; and conducted benefits meetings for

employees on various shifts. Managed leave-of-absence programs and employee files; administered

benefits enrollment and programs; and handled HR generalist workplace issues.

Key Results:

Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited to help reduce turnover within an industry where high turnover is the norm.

Reworked new-hire orientation program to include HR information, company resources and meet-n-greet sessions which included lunch.

Revised employee locker program to ensure employees had adequate locker space to store equipment necessary to perform his/her job tasks.

Assisted employees on the proper use of the organization’s intranet to complete mandatory employee training.

Mentored supervisors how to properly complete and communicate disciplinary action to employees.

PROFESSIONAL EXPERIENCE (CONTINUED)

SELECT SPECIALTY HOSPITAL – Indianapolis, IN

Long-term acute care hospital employing 400 healthcare professionals.

HR Coordinator, 2013 to 2015

Recruited to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Co-chaired annual enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated job fairs to recruit qualified healthcare professionals and performed exit interviews.

Key Results:

Reorganized entire HR department including all employee file.

Trained 15-member management team on interviewing techniques and best practices, conducting one-on-one coaching sessions that contributed to sound hiring decisions.

Reworked new-hire orientation program to include HR information and company resources.

Promoted a healthy work environment between healthcare professionals and non-healthcare professionals.

Saved company thousands of monthly by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions in-house to reduce billable hours.

Operated Kronos payroll system to accurately prepare and process payroll on a bi-weekly basis for entire hospital.

Represented and attended unemployment hearings.

Processed background checks and drugs screen via E-Verify.

IVY TECH COMMUNITY COLLEGE – Indianapolis, IN

Community college employing 1500 employees.

Assistant HR Director, 2012 to 2013

(Specialized in Employee Relations)

Recruited to monitor, review, and evaluate all employee policies and procedures of the college to ensure compliance with federal and state laws and administrative regulations; advise administrators and employees of their rights and obligations in employee matters and employee evaluations; conduct investigations related to disciplinary matters that involved employees; responded to EEOC complaints; provided advice and guidance regarding discipline, grievances, leaves, FLSA, FMLA, and ADA; coordinated and facilitated the grievance procedure; and administered the college’s various leave options.

Key Results:

Conducted investigations of employees for disciplinary matters, write reports regarding the investigations and make discipline recommendations in consultation with the Executive Director of HR and legal personnel.

Advised administrators on the proper procedure in handling employee matters and issues including employee evaluations.

Maintained a close working relationship with instructors, managers, supervisors, and directors of assigned departments.

Coordinated and facilitated investigation files.

Maintained discipline/investigation files.

Arnita Cousins Phone: 317-***-**** ● Page Two

PROFESSIONAL EXPERIENCE (CONTINUED)

ST. FRANCIS MEDICAL GROUP – Indianapolis, IN

Collaboration of physician offices specializing in various medical practices e.g. internal medical,

pediatrics, oncology and general medicine.

Employee Relations Specialist, 2008 – 2011

Recruited to travel to 51 physician offices to facilitate communication between employees, managers,

supervisors, and physicians; conducted new hire orientation for physicians and employees; represented

the medical group in unemployment hearings; and processed worker’s compensation claims.

Key Results:

Consulted staff on clarification of company policies, safety and health programs and disciplinary actions.

Assisted employees with personal issues.

Administered wellness programs and smoking cessation programs.

Handled administration of final paperwork and exit interviews.

Handled complaints of discrimination based on race, religion, gender, age, and disability.

Advised employees on how to avoid discrimination or the appearance of discrimination.

DISTANCE LEARNING SYSTEMS – Greenwood, IN

Distance Learning Systems (DLSI) is an educational publishing company that provides test preparation

products and services.

Director of Human Resources, 2006 2007

Recruited for the overall administration, coordination and evaluation of the human resource

function.

Key Results:

Annually reviewed and made recommendations to executive management for improvement of organization’s policies, procedures and practices on employee matters.

Communicated changes in organization’s personnel policies and procedures to ensure proper compliance was followed.

Consulted with legal counsel as appropriate, or as directed by the CEO, on employee matters.

Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Maintained responsibility for organization’s compliance with federal and state legislation pertaining to all employee matters.

Recommends, evaluates and participates in staff developed for the organization.

Consulted staff on clarification of company policies, safety and health programs and disciplinary actions.

EXEL, Inc. – Indianapolis, IN

Offers contract logistics and freight management services, as well as consulting and IT services.

Plant Human Resources Manager – 2005 – 2006

Recruited to provide leadership and support in functional areas of human resources including

recruitment, employment, employee records, employee and/or labor relations, job evaluation, benefits

administration, employee development, and training. Served as a strategic and tactical business

partner to the Plant leadership team.

Key Results:

Provided human resource generalist services, including compliance with regulatory agence (i.e. EEOC, and OSHA.

Provided directions to employees in the resolution of problems, related to benefits, company policies, etc.

Arnita Cousins Phone: 317-***-**** ● Page Three

PROFESSIONAL EXPERIENCE (CONTINUED)

Sourced, screened and recommended candidates for employment and conducted new employee orientation.

Managed Employee Temporary Services.

Responsible for HRIS administration and maintenance.

Facilitated communication and employee involvement initiatives.

INDIANA WESLEYAN UNIVERSITY – Indianapolis, IN

Evangelical Christian comprehensive university of The Wesleyan Church.

Adjunct Professor, 2003 - 2007

Recruited to teach accelerated Bachelor and Master Degree courses:

Christian Ethics in the Marketplace

Human Resources Management

Methods of Executive Management and Organizational Development and Applied Management

EDUCATION

BAKER COLLEGE – Flint, MI

Master of Business Administration (MBA) Human Resources Management & Leadership Studies

SPRING ARBOR UNIVERSITY – Spring Arbor, MI

Bachelor of Arts (BA) Management & Organizational Development

NOTE

Human Resources experience

20 years

Professional Development:

Lean Six Sigma - Yellow Belt

Project Management

Union Free Avoidance

Disney Institute of Leadership Training

Computer Skills

HRIS applications (Kronos, Peoplesoft, Oracle, Lotus Notes)

MS Office (Word, Excel, PowerPoint, Access, Outlook)

Recruiting software (iCIMS, Red Carpet and Silkroad)

Google Docs

Arnita Cousins Phone: 317-***-**** ● Page Four

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