Ng Yean Ling, Donna

Blk ** #**-***, Sin Ming Road

Singapore, 570022, Singapore

actqza@r.postjobfree.com

Tel: 65-6552 5742 (Home), 65-9643 3134 (Mobile)

Singaporean

CAREER SUMMARY

Multi-faceted, efficient & reliable administrative professional with 28 years of experience offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Diversified skills set covering administrative support, client relations, logistics, human resources & project management. Able to handle multiple priorities and meet tight deadlines without compromising quality.

Administrative Support

Executive Office Support

Database Administration

Human Resource & Recruitment

Office Management

Account Management

Mentoring and Coaching

Records Management

Internal/External Stakeholder relations

Translation (Chinese to English)

Excellent Interpersonal & Communication Skills

Logistics

Have helped to "fine-tune" some of the database management and filing system for Direct Marketing projects. Was a project leader in a Direct Marketing Campaign for a telephone equipment – Integrated Information Pte Ltd.

Had initiated and carried out personnel information filing and retrieval system revamp in Dredging International. All personnel certificates and travel document copies were digitized. It helped improve retrieval speed and saved time required for re-work. Statistics computation became more efficient after personnel information was standardized into one database.

Set-up office for VOSTA LMG. Took care of all aspects of the office set-up.

Set-up a reliable spreadsheet system for monitoring of invoice (partial invoicing required) and payment records in Highsource Technology. It was done despite the lack of an accounting system. Revamped the previous leave tracking records.

Was commended with testimonials for dedication, hard work and initiative by previous employers.

Various Temporary positions between May 2015 till September 2015:

Company : Fugro Pte Ltd

Role : Admin – filing and archiving

Duration : 2 weeks

Company : Ultra Deep Subsea

Role : Operations Admin – prepare documents for ISO audit

Duration : 6 weeks

Current : Helping family with small business (part-time)

CASY Consultancy Services - Contract Oct 2014 – Apr 2015

Position Title (Level) : Administrative Assistant

Role : Administration and office support

Industry : Consultancy – pressure vessels, rides and Construction M&E

Reason for leaving : Contract position.

Work Description

1.Reception duties and all office procurements.

2.Quotation typing.

3.Book-in of AR into system (Autocount)

Highsource Technology Pte Ltd Jan 2013 – Aug 2014

Position Title (Level) : Administrative Executive

Role : Administration and office support

Industry : Information Technology - server maintenance & parts sales

Reason for leaving : Finance knowledge a must due to expansion.

Work Description

General Administration

1.Reception duties and all office procurements.

2.Flight and lodging booking for Managers and Directors.

Order Fulfilment / Logistics

1.Preparation of Purchase Orders to suppliers and follow-up receipt.

2.Order fulfilment for Singapore – track receipt of parts. Arrange delivery to customer upon receipt of parts.

3.Arrange, track shipment and troubleshoot when required, eg. if DHL shipment gets stuck at customs – Inbound and Outbound.

Finance

1.Keep records of all payments made to suppliers and payments received from customers in preparation for GST reporting.

2.Petty cash tracking.

3.GST computation and submission.

4.Record new sales and invoice customers according to schedule. Track and chase overdue invoices.

5.Prepare documents for reconciliation by Accountant (outsourced).

Human Resources

1.Application of Work passes and monitoring for renewals.

2.Leave, insurance name list administering.

3.Recruitment – arrange interview for Director.

Smart Recruitment Feb 2012 – Jan 2013

Position Title (Level) : Recruitment Consultant

Role : Recruit staff for clients

Industry : Human Resources Management / Consulting

Reason for leaving : Admin/support roles are more my forte.

1.Liaise with customers for potential candidates.

2.Arrange and coordinate interviews where necessary.

3.Post advertisement.

VOSTA LMG (Singapore) Pte Ltd Jan 2010 - Aug 2010

Position Title (Level) : Administration Manager (Executive)

Specialization : Administrative Support

Role : Operational Management

Industry : Marine – Construction (Pasir Panjang)

Reason for leaving : Job completion (contract position)

Work Description

1.Set-up of regional office in Singapore, including sourcing of office/lodging location, infrastructure set-up, I.T equipment set-up, telecommunication, furniture selection and office supplies, etc.

2.Coordinate between consultants, Lubeck and Amsterdam office for incorporation matters.

3.Manage contracts - I.T, Hotels, Telecommunication, tenancy, etc.

4.Arrange inbound and outbound cargo in coordination with freight forwarder.

5.Purchase and issuing of purchase orders for spare parts and supply in support of Engineers.

Dredging International Asia Pacific P L Dec 1998 - Nov 2009

Position Title (Level) : Operations / Crewing Administration (Non-Executive)

Specialization : Clerical/Administrative Support

Role : Administrative Executive

Industry : Dredging and land reclamation

Reason for leaving : Completed BBA – take a break after 10 years in same company

Work Description

Human Resources (Crew Dept) (2005 – 2009)

1.Payroll for Singapore and overseas crew.

2.Application of Employment Pass and Work Permit for Crew and Expatriates (staff).

3.Assist in mobilization of crew personnel.

4.Crew Planning for Singaporean crew (9 personnel)

5.Visa applications for expat staff.

6.Provide operational support to Project Managers for work and repairs.

7.Ad hoc duties for Purchasing and Logistics (Dept was closed, some work remains)

Purchases and Inventory (1998 – 2005)

1.Update reception and consumption of inventory into computer system with reference to reports from vessels, submitted once a month. (Task of inventory update has been discontinued due to company restructure. Update of received goods still applies).

2.Liaise with vessels (Captains & Chief Engineers) for inventory reports and follow-up if clarifications need to be made. Also need to liaise with Batam and disseminate inventory updates to parties involved and Belgium Office.

3.Liaise and feedback to Belgium with regards to urgency of items required

4.Type purchase orders and ensure copies are disseminated to relevant parties for information.

5.Update of data into follow-up system and ensuring vessels and Project Managers are informed of status of purchases. Follow-up also on purchases made in Belgium.

Transport (1998 – 2005)

1.Prepare proforma invoice for all shipments from Singapore to other south-east asian countries eg. Taiwan, India, Hong Kong, Batam, etc. Liaise with warehouse for packing details.

2.Liaise with forwarder on shipment details and transportation of items or containers from warehouse to airport or seaport terminal.

3.Call overseas suppliers regarding documentation for taking receipt of shipments if necessary. Countries are Belgium, Holland, Italy, France, etc.

4.Update and follow-up of goods for vessels (eg. Spare parts) are sent to vessels promptly.

Smithkline Beecham (S) Pte Ltd Nov 1997 – Aug 1998

Position Title (Level) : Secretary cum Marketing Co-ordinator (Non-Executive)

Specialization : Secretarial/Executive & Personal Assistant

Role : Secretary/Personal Assistant

Industry : Healthcare / Medical

Reason for leaving : Seek new challenges

Work Description

1.Support Marketing Director and 6 Brand Managers in daily administration, eg. Distribution of mail, typing of memos, etc.

2.Preparing of presentation materials on powerpoint, for Marketing Director and all Managers.

3.Preparation of promotional items; eg, wrapping of hampers and gift items and documentation.

Ampex Direct Marketing Jun 1996 – Sep 1997

Position Title (Level) : Tele-marketing Executive/Secretary (Junior Executive)

Specialization : Sales - Telesales/Telemarketing

Role : Supervisor/Team Lead

Industry : Call Center

Reason for leaving : Company closed down

Work Description

1.Recruit, supervise, manage and delegate assignments to part-time tele-marketeers.

2.Preparation of scripts and training in product knowledge for new projects.

3.Tele-marketing to local and overseas prospects as required by the client.

Integrated Information (Now Singtel Yellow Pages) Nov 1988 – July 1996

Position Title (Level) : Direct Marketing Assistant (Junior Executive) – 1.5 yrs

Sales Administrator/ Sales Secretary – 7 yrs

Specialization : Sales - Telesales/Telemarketing

Role : Supervisor/Team Lead

Industry : Direct Marketing

Reason for leaving : New challenges in Direct Marketing / department closed after 1.5

Years

Southern Cross University, Australia 2009

Singapore Institute of Purchasing and Material Management

Bachelor of Business Administration

(specialization in Supply Chain Management)

Bradford University 2004

Management Development Institute of Singapore

Advanced Diploma in Business Management

Singapore Chinese Girls’ School 1984

GCE “O” level (7 passes)

OTHER SKILLS

Language Spoken Written

English Excellent Good

Mandarin Good Fair

Driving Licence: Class 3A (obtained in Aug 2012)

Softwares: Salesforce, EFAS, SCBA, Autocount (basic)

LCCI Bookkeeping & Accounting : Levels 1 & 2 – pass with distinction

REFERENCES

Name : Mr Benjamin Wong (Call Centre Manager)

Company : Ampex Direct Marketing

Contact : 96902767

Name : Mr S Seenevasagan

Company : Dredging International Asia Pacific Pte Ltd

Contact : 96222356

AVAILABILITY

Immediate

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