Customer Service Human Resources

CURRICULUM VITAE

Personal information:

Full name : THAN THANH THIEN THANH

English name : Maria

Address : ** *** **, *** ***** Ward, Tan Phu District, Ho Chi Minh City, Viet nam.

Date of birth : Jan/21/1988

Marital status : Single

Hand phone : (0084) 122.717.4422

Email: **************@*****.***

Work Objectives:

Desire a challenging and rewarding position, providing a highly motivated, progressive, and friendly environment that will allow the pursuit of career advancement and expand my knowledge and skill as well as in which my skills and background can be utilized for mutual benefit.

Work Experiences:

1.Viettel Group: Customer Service Officer – Call Center (05/2010 – 02/2012).

Received and responded quickly clients’ enquiries

Supported agents

Troubleshoot and resolved non – routine clients’ complaints

Performed welcome call to introduce new products

Responsible in coordinating and assisting customer

Handle Vietnamese customers through phone, chat and email

Respond to reported issues and handle complains

Handle escalation

2.Minh Thien Company: Human resources manager – HR (2/2012 -09/2015)

Interacted with clients

Handled clients’ complaints; recorded and raised remarkable feedback by turning complaint to compliment

Recruited workers for clients

Trained safe labor policy for workers

Responsible in assisting client

Attend to client inquiries and complains

Provide information and to the client

Process client request and payment

Process payroll timely and accurately in assigned regions Monthly (or bi-weekly) pay, bonus/incentives, allowances, severance payment,

Ensure timely delivery of services in line with payroll cycles

Conduct payroll administration tasks in the process of new employment and termination

Generate reports using payroll or employee time and attendance data as required by

Provide accurate and timely responses to customers’ inquiries (e-mails, chats and calls) about HR Policy, process and system in payroll and employee time and attendance

Educational Background:

Ton Duc Thang University.

Bachelor of Viet Nam Studies

With Strong Distinction (Passed

Personal Objectives:

Language : English and Vietnamese

Can work well under pressure and flexible hours

Ability analytical and presentation skills

Ability to work well with teams and alone

Ability to work under pressure and maintain a position frame of mind

Commercial awareness

Display willing to lean or fast learner

Knowledge of employment, labor and tax laws

Highly proficient in MS Office (Excel, Word, Power point)

Excellent oral and written communication skills

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