Chaunecia Gresham
EMT-BASIC
Fort Lauderdale, FL 33311
actqx3@r.postjobfree.com - 954-***-****
Posses excellent communication skills and effective listening skills
Offers excellent customer service, excels at meeting and exceeding customer expectations
Reputation for being a true professional who displays a positive attitude
Works well independently or as part of a team
Ability to remain calm and composed in fast paced, stressful environments
Offers flexibility in scheduling
Authorized to work in the US for any employer
WORK EXPERIENCE
health insurance qualifier
National Health Enrollment Center - Fort Lauderdale, FL - November 2015 to Present Responsibilities
Outbound and inbound calling
Filterd customers to see if they qualify for health insurance transfer to health insurance agent
Sales/Customer Service
Holiday Cruise Line - Fort Lauderdale, FL - May 2015 to October 2015 Responsibilities
Sold cruises and vacation packages
assist customers with complaints and request
up graded packages
handled credit cards and other monies
Verifacation
Sales Associate
Ecko Unltd - City of Sunrise, FL - October 2013 to April 2015
• Operate cash register for cash, check and credit card transactions
• Offer excellent customer service by answering customer questions regarding • Educate customers about the brand to incite excitement about the company's mission and values Customer Service
Tallahassee Memorial Hospital - Tallahassee, FL - August 2012 to January 2013 Cafeteria Employee
• Promptly and empathetically handled guest concerns and complaints
• Demonstrated integrity and honesty while interacting with guests, team members and managers
• Cross-trained and coordinated scheduling with team members to ensure seamless service Shift Manager
Dunkin Donuts/ Baskin Robbins - Tallahassee, FL - May 2011 to May 2012 Managed and supported employees in their daily tasks
• Spoke with patrons to ensure satisfaction with food and service
• Trained new employees on company policies and procedures Babysitter
The Todman Family - Tallahassee, FL - February 2011 to May 2012 Ensured a safe environment for children in my care
• Assisted children with homework
• Engaged children in age appropriate educational, recreational, and social activities EDUCATION
Associate's in Science
City College - Fort Lauderdale, FL
October 2013
North Broward Medical Center - Pompano Beach, FL