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Customer Service Sales

United States
February 29, 2016

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Chaunecia Gresham


Fort Lauderdale, FL 33311 - 954-***-****

Posses excellent communication skills and effective listening skills

Offers excellent customer service, excels at meeting and exceeding customer expectations

Reputation for being a true professional who displays a positive attitude

Works well independently or as part of a team

Ability to remain calm and composed in fast paced, stressful environments

Offers flexibility in scheduling

Authorized to work in the US for any employer


health insurance qualifier

National Health Enrollment Center - Fort Lauderdale, FL - November 2015 to Present Responsibilities

Outbound and inbound calling

Filterd customers to see if they qualify for health insurance transfer to health insurance agent

Sales/Customer Service

Holiday Cruise Line - Fort Lauderdale, FL - May 2015 to October 2015 Responsibilities

Sold cruises and vacation packages

assist customers with complaints and request

up graded packages

handled credit cards and other monies


Sales Associate

Ecko Unltd - City of Sunrise, FL - October 2013 to April 2015

• Operate cash register for cash, check and credit card transactions

• Offer excellent customer service by answering customer questions regarding • Educate customers about the brand to incite excitement about the company's mission and values Customer Service

Tallahassee Memorial Hospital - Tallahassee, FL - August 2012 to January 2013 Cafeteria Employee

• Promptly and empathetically handled guest concerns and complaints

• Demonstrated integrity and honesty while interacting with guests, team members and managers

• Cross-trained and coordinated scheduling with team members to ensure seamless service Shift Manager

Dunkin Donuts/ Baskin Robbins - Tallahassee, FL - May 2011 to May 2012 Managed and supported employees in their daily tasks

• Spoke with patrons to ensure satisfaction with food and service

• Trained new employees on company policies and procedures Babysitter

The Todman Family - Tallahassee, FL - February 2011 to May 2012 Ensured a safe environment for children in my care

• Assisted children with homework

• Engaged children in age appropriate educational, recreational, and social activities EDUCATION

Associate's in Science

City College - Fort Lauderdale, FL

October 2013

North Broward Medical Center - Pompano Beach, FL

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