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Customer Service Manager

Location:
Issaquah, WA
Posted:
February 29, 2016

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Resume:

Lorrie K. Brunson

**** * ****** ** • Tacoma, WA *8405

253-***-**** • actqx0@r.postjobfree.com

Objectives

Utilize my depth of experience and knowledge as an Office Manager and Administrative

Assistant. Over 25 years of practical application in a corporate structure.

Provide energetic and strong leadership in a positive environment promoting teamwork

and excellence in quality client services.

Enjoy the people I work with and the clients I have the pleasure of serving.

Key Skills

Customer Service Leadership Problem Solving

Project Management Data Entry Microsoft Office Suite

Event Planning Office Management Scheduling

Shipping/Transportation Invoicing/Billing Training/Teaming

Experience

Weyerhaeuser, Federal Way, WA March 2014 – Present

Customer Service Representative - ELP

oProvide excellent customer service for internal and external customers.

oWork as a member of a high performance team.

oProficient with SAP System.

oAccount reconciliation and dispute management for customers including creating invoice corrections, debits, credits and return coordination.

oExcellent problem solving, communications and teaming skills.

Weyerhaeuser, Federal Way, WA May 2009 – March 2014

Central Shipper and Logistics Coordinator

oShipper for two Lumber Mills from a remote location.

oWork as a member of a team, excellent communications skills with shippers, shipping supervisor and product supply manager.

oProficient with SAP System and Microsoft products.

oAssist product supply manager with mill production decisions.

oSchedule trucks for manufacturing mills and rate negotiations.

oCarrier accounts and insurance reconciliation.

Weyerhaeuser, Federal Way, WA 2006 – 2009

Office Manager and Central Service Center Supervisor

oManage Administrative Staff, Switchboard, Invoicing, Customer Service Representatives in office and remote.

oFacilitate teaming and cross training.

oMember of Sales Lead Team, owner of policy, procedures, audits and Sarbanes-Oxley.

oManage transition and absorption of two offices to Corporate Headquarters. Develop job descriptions, hire and implement new roles. Ensure smooth transition meeting all deadlines.

oManage design and implementation of new VOIP service center phone system.

Weyerhaeuser, Federal Way, WA 1999 – 2006

Office Manager and Executive Assistant

oSupport 5 Executive Managers and 30 person Sales Staff.

oManage office, order supplies, safety training and office equipment.

oCoordinate travel arraignments, schedule meetings, budgeting, Notary, Disaster Recovery coordinator, planning customer events in the US and out of Country,

coordinate trade shows, customer mailings and marketing information.

oPlan and execute Customer and Employee events on and off site.

oManage company employee/customer incentives including Mariners, Seahawks, Sonics and Husky tickets.

oHealth and Safety Exchange - team member and lead for mill safety audits.

oManage, coordinate and execute company sales force incentive program for 7 years.

oSpecial projects including office relocation, company integrations, system roll outs.

Weyerhaeuser, Federal Way, WA 1997 – Present

First Responder

oActive member of the First Responder Team and CH Building Coordinator.

oChairman of the Safety Committee and Trainer for Basic Office Safety.

Weyerhaeuser, Federal Way, WA 1987 –1998

Sales Assistant

oProvide sales support for 6 sales people.

oPartner with external and internal customers providing excellent customer service.

oTook lead when office was challenged to reduce order entry errors – results took order entry errors from 10% to 3% for a net of 97% accuracy (70% improvement).

oTeam member on numerous projects to improve overall operating systems, interaction with customers and take product to market.

Weyerhaeuser, Federal Way, WA 1986 –1987

Office Service Specialist

oSwitchboard, filing, mail distribution and ordering supplies.

oInstrumental in creating computer messaging system.

Weyerhaeuser Technology Center, Federal Way, WA 1986 –1986

Office Service Specialist

oLive answer phone using roll over system for entire WTC building.

oFax operator (in 1986 fax was a new invention – only 1 in entire building) for incoming and outgoing faxes sent and received via the message center.

Accomplishments and Associations

oLeadership positions on local, city and state executive boards.

oLeadership and Management training classes.

oPlanned and ran state Convention for 10 years (up to 350 attendees).

oTeach and educate youth and adults valuable Leadership, Service to Community and Youth Protection skills.

oMany Special Recognition Awards.

oNumerous letters of appreciation from Customers, Salesman and other Weyerhaeuser Employees.

oCurrent Notary Public.



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