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Customer Service Administrative Assistant

New York, NY
February 29, 2016

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Sheenica Fleury

**** *** **** ******

Brooklyn, NY 11210



Energetic self-starter with 6+ years of experience in Executive administrative service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. Extensive experience interacting with clients in person, by telephone, or e-mail. Demonstrated ability to facilitate office events, create reports, place orders, cancel accounts, and aid in business development. Outstanding speaking/listening skills and problem-solving abilities. Would welcome the opportunity to work with a company where all my skills would be fully utilized.


Cadwalader, Wickersham & Taft, LLP New York, NY August 2013 – Present

Library Administrative Assistant

Respond to attorneys and legal staff in person or via e-mail, phone, or chat to handle requests, orders, database access, subscriptions maintenance.

Create and maintain support team documentation, such as manuals, protocols, and reports.

Facilitate Vendor fairs to introduce our attorneys to new databases and services

Handle orientation and processing newly hired attorneys, paralegals, and interns.

Responsible for maintaining an orderly and organized work space for the library team and legal staff.

Research and resolve attorneys’ and legal staff disputes and problems in a professional and courteous manner, within established guidelines.

Associated Library Service Inc., New York, NY July 2010 – August 2013

Library Customer Service Liaison

Maintaining and filing updates for tax and legal subscriptions for various clients, while compiling and auditing data.

Determine charges for services requested and purchasing missing materials.

Handling complaints, settling disputes, and negotiating with staff from various firms.

Checking to ensure that appropriate changes were made to resolve clients' problems.

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Catalog and digitize collections for online access.

Advanced Foot Care of New York, Brooklyn, NY

Receptionist /Office Manager June 2008 – July 2010

Assist patients with scheduling appointment in person as well as over the phone.

Draft progress notes for each patient using MS software and faxing the results to patient’s PCP

Maintained reception area, patient rooms as well as filing patient charts.

Assisted the physician with post office and bank runs.

Schedule and organize doctor’s calendar activities i.e. travel, conferences, lectures etc.

Authorize, maintain, and updated patients’ progress reports in the system


B.S., Psychology, CUNY Brooklyn College, Brooklyn, NY (June 2010)


Microsoft Office (Word, Excel, PowerPoint, Outlook), Average 70 WPM, Adept in Internet Research.

Fluent in Haitian-Creole & currently learning Spanish

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