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Customer Service Management

Grayslake, IL
February 29, 2016

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Janet R. Becker

***** ***** **** ****** *********, IL 60030

Home: 847-***-**** Cell: 847-***-****


A RESULTS-ORIENTED PURCHASING AGENT with 20 years procurement experience in the manufacturing industry. Expertise in supply-chain management, sourcing and vendor selection, internal and external processing needs, including raw materials and machining practices. Have a disciplined work ethic, only twice missing a day of work due to illness or weather. Consistently exceeded expectations on all job performance evaluations.


Strong organizational and analytical skills.

Excellent interpersonal skills and conflict management ability, courteous and dependable.

Down-to-earth and practical; place high value on following procedures.

Consistently produces a high volume of work, strong work-ethic

Pays close attention to details, considers situations through thoroughly and acts decisively.

Experience with a wide variety of general administrative and accounting practices.


Lead Purchasing Agent, Vertex Fasteners a Division of Leggett & Platt

November 1995 to February 2016

1.Obtained competitive quotations and negotiated vendor contracts which resulted in increased company product profitability.

2.Coordinated and managed all aspects of material planning, purchasing and inventory control.

3.Prioritized, managed and accomplished multiple tasks, including company-wide quarterly inventory, within established time constraints.

4.Proactive in monitoring inventory levels which resulted in reduced lead times.

5.PC proficient in MRO/MRP purchasing software, Microsoft Word, and Excel.

6.Calculated material processing requirements to facilitate purchase and delivery of both raw materials and finished goods.

7.Performed item setups, including BOM’s, routings and costing.

8.Implemented company-wide Kanban inventory management system.

9.Resolved supplier quality and delivery issues.

10.Coordinate with engineering, sales and customer service for value management.


Humboldt State University Arcata, CA.

Bachelor of Arts, Social Welfare

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