Norcross, GA **093
EXECUTIVE ASSISTANT/OFFICE MANAGER
Administrative Operations… Office Management… Program Management… Confidential Communications
Possess over 25 years of experience in executive administration (C-level), managing offices, and HR operations while ensuring optimal confidentiality, profitability, efficiency, and cost containment.
Partner with executive management teams in planning and executing enterprise-level business strategies and initiatives organizational restructures turnarounds, rapid growth, and culture change.
Respected as motivational lead-by-example proponent of empowerment and accountability.
Proficient in MS Office/Access/Publisher/Visio/Project, Internet, SAP, Sales Force, KX, Factiva, Visa Applications, and Share Point
AREAS OF EXPERTISE
Office Procedures & Practices
Vendor & Staff Relationship Management
Customer Service Management
Office Manager (2015 – 2016) / Credorax Bank North America, MALPB / Atlanta, GA
Online payment processing and acquiring bank services for a diverse range of online merchants
Supported Atlanta office and Human Resources by managing the office, 24/7 on call security liaison, perform E-Verify, new hire paper work, coordinate travel, purchasing supplies, planned meetings/conferences, preparation of presentations, and oversaw administrative duties.
•Managed the facilities day-to-day operations to include front office activities, purchase office supplies and equipment, and maintaining clean and stocked common areas.
•Provided executive administrative support for the Management Team and the HR department.
•E-Verify and arranged all necessary paperwork for new hires
•Maintained professional business relationships with all levels of management, employees and outside companies.
•Assisted in meeting preparation including coordinating, catering, logistical arrangements, etc.
•Made travel arrangements for in-house staff or visiting guests as needed.
•Supported ad hoc projects as needed for Credorax’s US operations.
Executive Assistant (2014 – Present) / First Data / Atlanta, GA
A global payment processing company that provides electronic commerce and payment solutions
Provide executive support to SVP Sales, VP Finance, VP Pricing, VP Marketing, VP Proposal Management, VP Products and act as liaison between all departments within the teams.
Arrange and coordinate all international/domestic travel and prepare expense reports.
Manage multiple executive’s calendar; including coordination and rescheduling of appointments.
Prepare presentations in PowerPoint.
Arrange and coordinate all meetings, conferences, outings and video calls - take notes when appropriate.
Assist in project related work.
Obtain, research, and coordinate data for presentations.
Order office supplies
Arrange all necessary items for new hires (space, computers, phones, supplies, etc.)
Check data in SalesForce and gather information.
Enter and monitor new job postings in Kenexa.
Analyze data in Excel and prepare pie charts for PowerPoint presentations.
Set up SharePoint site for document storage.
Prepare and maintain organizational charts.
Prepare and submit invoices for payment.
Executive Assistant (2011 – 2014) / Accenture / Atlanta, GA
A management consulting, technology services and outsourcing company helping clients become high-performance businesses and governments.
Provided advanced level of executive administrative support to 8 C-level executives with complex organizational responsibilities. Served as primary support and act as a liaison between the executives and clients. Developed a good understanding of the executives' organization, along with the business knowledge to communicate and work effectively with the executive's organization and clients.
Prepared correspondence and presentations according to company guidelines for signature by executive,
Compiled, processed and analyzed data based on research objectives and prepared reports.
Developed relationships with executives' clients and their EA's as well as coordinate work with third-party suppliers.
Arranged and coordinated meetings, conference calls, video conferences or data.
Anticipated travel needs of executive and independently coordinate complex travel arrangements, involving multiple changes and destinations. Supported with travel documentation and procedures (itineraries, visa/passport procedures).
Reviewed and sorted paper-based and electronic mail, identifying action required and taking action where appropriate.
Assisted with miscellaneous complex administrative tasks (i.e. located and completed standard forms, provided invoicing and accounts reconciliation support, maintained distribution lists, managed time and expense reports)
Managed multiple executive’s calendar; including coordination and rescheduling of appointments.
Provided telephone support. Acted as executives' representative to independently handle calls.
Produced a newsletter on SharePoint using SharePoint designer.
Assisted 3 MD’s with on-boarding procedures.
EXECUTIVE ASSISTANT/SENIOR ADMINISTRATOR (2010 – 2011) / VARIOUS CONTRACTS / Atlanta, GA
(AutoTrader.com, KDH, Lead Generation – temp positions)
Provided executive administrative support to CEO’s, VP’s, and various C-Level executives.
Scheduled conferences and meetings, expense reports, prepared correspondence, travel arrangements.
Prepared and managed organizational charts, budgets, AP/AR, payroll, inventory, facility planning, vendor relations, and office supplies.
Prepared and coordinated new hire paperwork, training, and onboarding
Expanded office space on time and within prepared budget.
OFFICE MANAGER/FACILITY MANAGER (2005 – 2010) / SAIC / Atlanta, GA
A Fortune 500 scientific, engineering, and technology applications company with 45,000 employees and $10 billion in annual revenues.
Maximized operations while providing support to VP/Operations/Business Manager and multiple SAIC facilities. Arranged meetings/conferences, correspondence, extensive travel, purchased office supplies, planned and managed facilities/special projects, records
Retention, and supervised a staff of 5. Directed all office moves, rearrangements, and modifications and oversaw preventive and remedial maintenance. Maintained occupancy records. Employed SAP for operational ordering and goods receipts. Oversaw 24/7 building security issues on an on-call basis.
Provided comprehensive support for executive-level staff, excelled at customer relations, scheduling meetings, coordinated extensive travel, and managed all essential tasks.
Ensured efficient operations by forging relationships with purchasing and maintenance vendors. Developed, updated, and executed office procedures, policies, organizational charts, and handbooks.
Streamlined staff management and HR by overseeing recruiting/hiring, employee records, benefits, leave administration, training, and new hire orientations. Managed relocation documentation and expense tracking, and developed and maintained an MS Access database to manage employee data and employee recall information.
Improved efficiency and contained expenses by partnering with corporate facilities personnel to expand and downsize multiple locations in two cities and relocate staff, furniture, and equipment on-time and under-budget.
Strengthened financial administration by preparing yearly budgets and reconciling about $5,000 in monthly accounts receivables. Reconciled monthly credit card accounts. Maintained expense reports tracking to ensure compliance with corporate guidelines. Improved quality of services by pinpointing process changes/cost-saving measures and executing within budgetary constraints.
Assured regulatory adherence as Division Point-of-Contact for SOX compliance with non-purchase order items. Also ensured adherence with OSHA and corporate processes and policies.
Appointed as IT security point-of-contact. Liaised with corporate to ensure compliance with encryption, back-up, and firewall security requirements.
Previous employment includes tenure as an Office Manager with Snyder, Cohn, Collyer, Hamilton, an HR Specialist with Celtic Technologies, an Executive Assistant with Conwal/Axiom, an Executive Assistant with Mills Corporation, an Office Manager with CRL & Associates, Executive Assistant/Procurement Manager with Human Genome Sciences, Inc., and a Sales Associate/Office Administrator for Jack Black Sales/Chase Marketing.
UNIVERSITY OF MARYLAND, College Park, MD
BS in Special Education with a Minor in Business Management