Customer Service Project

Hiba Rami ALHarbash

PERSONAL DATA :

- Date &Place of Birth: 4thAug 1982 Saudi Arabia –Jeddah

-Address: Sharjah, AlMajaz

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-MaritalStatus: Married –

Gender:Female.

-Nationality: Syrian, with residence visa

-Mobile: 009**-**-*******

-E-mail: actqvj@r.postjobfree.com

QUALIFICATION&EDUCATIONALBACKGROUND:

-BA of Information Technology / AlBaath University (2001-2006)

(Department of Software Engineering & Informatics Technology)

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Grade: Very Good.

Rate: .72.

Subjects studied:

1 Networks: Design, Management, Security .

2 Operating systems concepts, Real-time Operating systems, Distributed applications and systems, Parallel programming.

3 Data and computer communications.

4 Communication Protocols.

5 Information Systems Security.

6 Databases (Analysis& Design).

7 Software Engineering

8 Algorithms and Data Structures.

9 Artificial Intelligence.

10 Communication skills, Marketing, Projects Management.

11 Quality and Dependability of Computer Systems

Training Courses:

12 OpenGL Course.

13 Lisp & Prolog courses.

14 MATLAB.

15 UML Applied :Object Oriented Analysis and Design Using the UML

16 MCSE Training kit Windows 2000 server

Projects:

Graduation Project ICAIL : Intelligent Computer Assisted Instruction for Mathematical Logic.

This proposed system will help the students of secondary school to learn problems solving in mathematical logic in area of simplification propositions and proving that two propositions are equivalent by using equivalence, sub-proposition and transitivity rules

17 Our system generate problems to the student according to the student profile.

18 The system has a friendly user interface that allows student to input his response.

19 The system evaluates the student qualitatively and provides the teacher with detail report regarding student`s progress.

The project has been developed using the following:

1.Unified Modelling Language( UML) to develop software in systematic manner leading it through the software life cycle phase of an analysis(dynamic Model, Object Model,Function Model),a system design (Domain expert subsystem, Student model subsystem, and the communication subsystem ),an object design (determined the full definitions of classes and associations used in implementations), and implementation.

2. Implementation (using MicrosoftVisual C++) .

4th Year Project SMS Chatting on Symbian OS using Java 2 Micro edition(J2ME):

20 The application runs on mobile devices where somewhat its job similar to the online chat.

21 If the user X wants to open a chat session with the user Y the application should be already on the both devices, the application on the user X' device sends a message to the application on the user Y' device to wake its application, which in turn alerts the user Y via message, if user Y ready to open chat session with user X accepts the request and the session starts so the two users exchange SMS which appear on their devices' displays.

22 Application allows users to exchange images and tunes.

23 The session could be conference with more than two users.

24 The project has been developed using the following:

1 Java2 Micro Edition(J2ME) Java platform designed for embedded systems (mobile devices are one kind of such systems,PDA,and so on). Target devices range from industrial controls to mobile phones (especially feature phones).

2 Unified Modelling Language( UML).

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Other Projects :

Information system security as mini project, Chatting Room with:

1 Symmetric Cryptography (AES).

2 Asymmetric Cryptography (RSA).

3 Message Authentication.

4 Digital Signature.

5 Hardware Signature.

6 Certificate.

Distributed System as mini project, building chatting room application using Java language and RMI Technique.

also as mini project in Distributed Applications VS. Client-Server Applications

Design View, Performance View: using C# Windows Form Application and Remoting.

Graphics as a mini project, application of the most famous algorithms(Hanoi towers and so on) using C++ language and OpenGL Library.

Multimedia as a mini project; text encryption inside picture, compress it, decompress it in another side and recover text using Matlab .

KNOWLEDGE AREA :

Programming Language:

1 Traditional development languages:

Pascal (very good),C(good).

2 Object –Oriented development languages:

C++(very good), JAVA(very good), C#(good).

3 Database programming languages:

SQL(very good).

Operating Systems:

- Windows: Server 2003, XP professional, Seven.

-Ubuntu Linux

Web Development:

Web application development languages: HTML.

Web Technologies: ASP.NET using Visual Studio 2008 (good), PHP (good), HTML(very good) .

Database:

Good Knowledge with Database Management System such as: Microsoft SQL Server(2005,2008), and MySQL

Good Knowledge with System Analysis and DB Design.

Software Engineering: Unified modelling language < UML >, Object Oriented Programming <OOP>

Rule-Based Interface Engines: Prolog,Lisp Programming Interfaces: OpenGL.

Experience:

I worked in the Syrian Telecommunications Establishment .

1 in the Studies Department: I was responsible for the study, planning and drawing plans for projects telephone networks by the AutoCAD program and study the costs of these projects (since 10/7/2007 -1/1/2009).

2 Department of Automation: I was responsible for data entry and modifications in the design of the network via the CCBS(Customer Care and Billing System) (since 1/1/2009 -22/5/2011).

3 Economic Business Unit: I am responsible for Customer Service, E-mail server monitoring and in situation of any problem in server (slowing network, sending or receiving mails) informing those responsible for the maintenance of servers (22/5/2011 –till now).

4 Worked at AL Ayman private institute as a math teacher from 2006-2009

SKILLS:

Language

1 Native : Arabic.

2 Other : English.

Technical skills:

3 Effective communications& analytical skills.

4 Ability to work under pressure and to do team work.

5 Fast to learn.

References :

-Available upon request.

Personality Traits

-Responsible and reliable.

-Hard working.

-Excellent team player with good communication skills.

-Flexible with excellent co-ordination and presentation skills.

Contact this candidate