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Customer Service Data Entry

Location:
Los Angeles, CA
Posted:
February 29, 2016

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Resume:

Ivonne Guardado

**** ******** *** *** ******, CA 91352 971-***-**** actqv1@r.postjobfree.com

Objective

Provide a variety of administrative support duties and data entry tasks. Promote high quality customer service to public, stakeholders and staff, both in English & Spanish. Committed to excellence and high professional standards and ethics. Skills & Abilities

• Fluency in Spanish and English language, including oral and written.

•10 years of office and relevant experience

• Proficient Computer Skills, experience using MS Office: Word, Excel, PowerPoint, Outlook, Publisher, FileMaker Pro and some graphics programs

• Excellent Customer Service

•Ability to multi-task

•Ability to work in a fast-paced environment

Experience

UNITED WAY OF THE MID-WILLAMETTE VALLEY• PROGRAM AND ADMINISTRATIVE SUPPORT SPECIALIST Sep 2013 to Apr 2014

• Support and assist with administrative affairs of United Way of the Mid-Willamette Valley to achieve the overall organizational vision and mission

• Provide a variety of support duties and data entry to all departments of the organization as needed

• Operates and maintains office equipment which includes copier, fax machine, postage meter and adding machines

• Manage and process conference room reservations and maintenance

• Assist in any general office duties to co workers OREGON CHILD CARE RESOURCE & REFERRAL NETWORK• ADMINISTRATIVE ASSISTANT Jul 2011 to Sep 30, 2013

• Provide a variety of administrative support duties and data entry tasks related to the work

• Creates a variety of word processing documents as: letters, memos, forms, flyers, lists, etc., for Network administrative staff

• Copies large and small quantities of documents as required

• Responsible for the auto responder set-up for the Network staff

• Responsible for maintenance and upkeep of all office supplies, Network forms and materials. This includes conducting inventory of supplies and reordering them as needed

• Answering telephones, referring parents and child care providers to the local child care resource and referral programs or other appropriate resources; responding in both English and Spanish speaking parents and providers, messages left in voice mail are returned promptly; all phone calls are recorded in a telephone log

• Responsible for all meeting coordination, planning, logistics, make copies of materials, setting up meeting rooms, and coordinating with appropriate staff and/or community members (includes telephone and video conferencing). May Page 2

include making travel reservations, preparing materials and/or packets for presentations, selecting menus, preparing agendas, making name tags, distributing minutes, attending meetings, creating flyers, etc.

• Maintain a master schedule for the Conference Room and schedules meetings in a Google calendar

• Responsible for preparing shipments of materials and coordinating material needs with the thirteen Resource and Referral agencies around the state

• Coordinate print shop orders and maintains an accurate inventory of training materials

• Maintaining storage room and coordinating the compilation and distribution of training materials for the Child Care Resource & Referral (CCR&R) agencies

• Receive all incoming mail and packages. Replay and follow up on incoming emails.

• Fiscal admin support tasks as assigned to include, but not limited to, printing signed checks, downloading and filing check log report, maintaining petty cash, stamping, recording, and photocopying of all incoming checks, preparing the deposit slips, and preparing all checks for mailing

MARION COUNTY HOUSING • DEPARTMENT SPECIALIST II

Dec 2009 to Dec 2010

• Provide excellent service to clients at the reception desk, greet customers

• Create calendars and set up weekly appointments for case managers using Microsoft Outlook

• Obtain information from clients and data entry using county’s computer system, organize files, send and receive fax transmissions

• Using my bilingual skills to assist clients by phone and in person explaining the variety of services policies and procedures, help clients fill out and translate forms

THE REGENCE GROUP BCBS OF OREGON • CLAIMS ANALYST

Jun 2007 to Nov 2007

• Responsible to accurately process medical claims based on guidelines, policies and procedures, utilizing variety of company’s and DOS computer programs, input and retrieve data

• Read and understand documents and benefits language

• Verify accurate database entry including member personal information EL PROYECTO DEL BARRIO • ADMINISTRATIVE ASSISTANT

July 2006 to Jan 2007

• Responsible to provide high-level administrative and clerical support to department’s director

•Create weekly sign-in sheets for staff and monthly reports using Microsoft Excel, make payment vouchers at daily basis, and prepare monthly meetings agendas for department’s director using Microsoft Outlook and Microsoft Word

• Create flyers using Microsoft Word with information about the different services and programs that this clinic offered to new patients that didn’t speak any English

• Assist clients by phone and in person with different type of questions, most of the times in Spanish, answer telephone representing the company in a professional and businesslike manner Page 3

MARBLE EXPRESS • OFFICE ASSISTANT

Mar 2005 to Jun 2006

• Assist clients in person and by phone with frequent and basic questions such as prices and estimates of natural stone slabs

• Compile, check condition and code all stone slabs as soon as they arrived from port to location using different computer programs and specified forms

• Create forms, memos and reports to sales personnel utilizing Microsoft Excel and Microsoft Word

•Make follow ups on delivery schedules to location and create new spreadsheets in Microsoft Excel for different monthly inventory reports

Education

NORTH HOLLYWOOD HIGH SCHOOL, NORTH HOLLYWOOD, CA - GENERAL EDUCATION TRAINING

SAN FERNANDO OCCUPATIONAL CENTER, SAN FERNANDO, CA- DRAFTING DIPLOMA GLENDALE COMMUNITY COLLAGE, GLENDALE, CA – GRAPHIC DESIGN (NO DEGREE) COMMUNICATION

MISTAKE-FREE GRAMMAR & PROOFREADING SEMINAR – OR - AUG, 2012 HIGH IMPACT COMMUNICATION SKILLS FOR WOMEN – OR – OCT, 2012 CERTIFICATIONS, Award: 2001 “Employee of the Year” – Whole Foods Market, CA PROFESSIONAL Award: 2006 “Recognition of Service to the Lord's Church” - The Rock of Horeb Pentecostal Church, CA



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