Customer Service Representative
Resume:
Chineira Wells-Byrd
Richmond, Virginia, 23234
actqtw@r.postjobfree.com
Objective
Obtain a position as a customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company's brand name.
Key Skills
Problem Solving
Organizational Skills
Problem Analysis
Customer Service Oriented
Initiative
Adaptability
Strong Communication Skills
Computer Expert
Work Experience
Customer Service Representative (Xerox)
Richmond, VA
November 2015- Current
Assisted customers with their inquiries and problems by phone
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Mailed out tax forms to customers
Escalated calls to correct supervisor
Read scripts to help assist customers
Provided customers with basic insurance information
Transferred to correct departments
Customer service Representative (General Dynamics)
Chester, VA
January 2015-October 2015
●Assisted customers with their inquiries and problems by phone
●Established and maintained contacts with new and existing customers as per the direction of the supervisor.
●Helped customers place new orders easily.
●Forwarded important and serious matters to the seniors.
●Transferred urgent calls to the required departments quickly and accurately.
●Read scripts to better assists customers’ needs
Order Picker (Amazon Fulfilment Center)
Chester, VA
September 2014 - May 2015
●Received pick orders on hand held scanner
●Read order to determine item and amount of items
●Examined item to ensure there was no damage
●Obtained items from bin and shelves
●Maintained material handling tools
●Dropped off orders at shipping station
Office Administrator (James River Irrigation)
Richmond, VA
February 2014-April 2014
●Maintained contact with customers
●Scheduled customers appointments
●Maintained front desk area
●Resolved administration problems by preparing reports and analyzing data
●Maintained inventory and supply of office merchandise
●Created reports and invoices
●Answered incoming telephone calls/made outgoing calls
●Used Microsoft word, excel, access on day to basis
Medical Assistant (Bon Secour)
Richmond, VA
October 2012-January 2013
●Scheduled appointments
●Collected co-payments
●Answered incoming calls and greeted visitors
●Assisted with insurance
●Medical record filings, updating and record keeping
Call Center Representative (T-Mobile)
Short pump, VA
April 2012-July 2014
Assisted customers with billing and payments
●Assisted customers with their inquiries and problems by phone
●Established and maintained contacts with new and existing customers as per the direction of the supervisor.
●Helped customers place new orders easily.
●Forwarded important and serious matters to the seniors.
●Transferred urgent calls to the required departments quickly and accurately.
Shift Manager (McDonalds)
Richmond, VA
February 2012-December 2012
●Achieved high sales percentages
●Trained new employees
●Maintained up-to-date store policies.
●Prevented store losses using awareness, attention to details, and integrity
●Worked as a team member performing cashier duties, production assistance and cleaning
●Assisted customers with store and product complaints
●Generated sales and inventory reports with data from variety of sources, maintain a 100% accuracy rate
●Guaranteed positive customer experiences and resolved all customer complaints.
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Education
John Tyler Community College
Chester, VA
June 2012-August 2013
Highland Springs High (Graduated)
Highland Springs, VA
September 2010- June 2011
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