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Customer Service Administrative Assistant

Los Angeles, CA
Would like at least $15.00 an hour
February 29, 2016

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Linda Thierry **** Milwood Ave

818-***-**** Canoga Park, CA 91304

Customer Service • Admin Assistant • Business Analyst /Reporting

Highly motivated achiever who sets and reaches goals, and thrives in busy settings. An exceptionally skilled and versital professional with 5 years extensive administrative experience supporting director of sales force automation department. Created advanced reporting and analysis of sales reporting for upper management. Self-starter with the ability to make sound decisions and judgments with minimal supervision.


Administrative Support

Business Analysis

Report Creation

Customer Service

UAT Testing

Discrepancy Reporting

Claims Processing

Executive Reporting

Conduct Research

Data Entry

Data Analysis



Business Analysis: Researched, analyzed, and manipulated confidential and highly sensitive information based on the Sales Department and Client needs. Generated Adhoc reporting upon request and created detailed Sales Force Automation tool documentation.

Admin Support: Maintained calendar, travel and expenses for CEO and CFO of mortgage firm. Provided technical support, created reports, presentations, phone support and office management of supplies and department meetings.


ICW Insurance Group, Woodland Hills, Ca

Admin/Claims Assistant/Processor 06/13 – 01/16

Provides administrative, customer service, and processing support to Workers Compnesation claims department. Order supplies, handle all incoming and outgoing mail, and faxes, scan documents into electronic database, take incoming, and make outgoing calls to providers, pay invoices, send out benefit checks, generate correspondance, work with and create /edit PDF files, conduct reseaerch, analyze data, problem solve

Unisys, Newbury Park, CA 03/12 – 06/13

Customer Service Support Analyst

Provides a combination of strong administrative, and customer service skills in a help desk environment. Responsible for meeting service level agreements by responding to

customer needs with a sense of urgency. Job duties include working out of a customer service queue by resolving and fulfilling customer complaint tickets in a timely manner, meeting deadlines 100%. Very heavy, written, and verbal communication, with both national and international Amgen employees. Uses analytical, and problem solving strengths to trigger shoot, and resolve customer issues. Gathers necessary information to prepare shipping documents, created reports, enforces policies. Duties also include approving Amgen employee computer hardware, software, and all office supply requests.

HealthNet, Woodland Hills, CA

Administrative Assistant/Business Analyst 01/06 – 09/10

Administrative Assistant acting as Business Analyst for fortune 500 company. Conductive research using critical thinking skills, providing solutions to issues and discrepancies. Extracted data from several databases for development of sales reports and confidential reporting for executive team. Generated rules and procedures to ensure data integrity and performed research and analysis using Access and Excel software. Created training documentation for reporting and Sales Force Automation tool procedures.

Preferred Mortgage, Simi Valley, CA

Administrative Assistant 2004 – 2005

Administrative Assistant to CEO and CFO of a Mortgage company. Supported executive calendar, travel arrangements and expense reports. Created, maintained and distributed reports and presentations for management. Screened and directed calls to appropriate areas. Produced correspondence on behalf of management. Assisted investigative process of escalated customer concerns. Performed office duties and administrative tasks such as ordering supplies, auditing associates expense reports, time sheets and computer assistance when directed. Provided technical set up of client and staff meetings.

Vons Grocery Company, North Ranch, CA

Cashier 1990 – 2006

Executed superior customer service to a diverse customer population. Built and retained trusting relationships with Vons customers. Worked quickly and efficiently under pressure. Detailed knowledge of cash handling and payment procedures. Provided customer service functions such as billing problems, customer inquiries and processing money orders. Responsible for handling large amounts of cash. Delegated monies to all registers, created front end schedules and issued out pay checks to associates.


Bachelor’s of Business Administration/Business Management, University of Phoenix, 2004 - 2009


Type 60 wpm and 10key. Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook and Lotus Notes, Software: Siebel, ABS, HealthNet Data Warehouse, Ariba.

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