JENNIFER TREMBLAY

** ***** ****** ****, ** ***** 518-***-**** actqt1@r.postjobfree.com

CAREER OBJECTIVE

In search of an Administrative position, in which; given my balance of experience for the last 15 years, has proven to be the very FOUNDATION of any company's productivity and success. This is also where, as I am eager to show, my personal passion and strengths ring true.

WORK EXPERIENCE

Anthem, Blue Cross Blue Shield, Albany NY

Customer Service Representative, August, 2015 – January, 2016

Handling phone calls in a fast paced call center environment.

Using the resources and navigation accessible to answer questions regarding claims, benefits, enrollment, etc.

Setting appropriate deadlines to meet, regarding reprocessing or adjustment of claims, mailing out of letters; by negotiating a proper time with the member as to when a follow up or resolution of that particular issue will be reached.

Working on getting goals in your queue resolved on a daily basis, and re-negotiating with the members, if a certain project will take longer than initially anticipated.

Residence Inn by Marriott/Rockgate Hotels Management, Latham, NY

Guest Service Manager, Apr 2010 – August, 2015

Started out here as Part Time/Weekend Front Desk Clerk in April, 2010 as a secondary job, and was promoted to Guest Services Manager in November, 2014; after 5 years with company

In control of Front Desk/Gatehouse Department's Accounts Payable processes, sending out Invoices, keeping track of Budget and Supplies, Ordering, and filing all necessary Billing paperwork for Mid & Month-End packets to forward to Corporate Controller

Hire and terminate Front Office Staff, which includes Front Desk Associates and Gatehouse (Kitchen) Attendants. Making schedules for both areas of department as well

Empathize and Respond to Guest issues, ensuring compensation has been given to ensure their satisfaction and continued loyalty to Marriott

Image Care/Community Care Physicians, Latham, NY

Medical Secretary, Jan 2007 – Nov 2014

Handling Urgent Visit cases from the night before; If any discrepancies (with UV WET read given at time of visit, with official Radiologist results), ensured the referring Dr was made aware, so they can follow up with patient. Also relayed any Positive Findings, ASAP, so patient could be notified and treatment could be assessed in a timely matter.

Worked directly with the Radiologists on a daily basis, assisting them in obtaining clinical information as they read Diagnostic exams, assignment of exams to specific specialty, etc

Calling in STAT results of Diagnostic exams (CT, MRI, XRAY, UGI, etc) for patients to their referring Dr Offices, and relaying appropriate instructions to patients

Obtaining Pre-Authorizations from Insurances for upcoming patients' exams, and calling them to get them scheduled

ADDITIONAL SKILLS/ACHIEVEMENTS

NYS License of Insurance: Life, Accident & Health, and Travel: January 25th, 2016 – December 16, 2017

Independent Worker as well as a TEAM player

WORD, EXCEL; Fast Learner, organized, and very detail-oriented

EDUCATION

NYS License of Insurance: Life, Accident & Health, and Travel:

January 25th, 2016 – December 16, 2017

Southeastern Academy of Travel and Tourism, Kissimmee, FL

Aug 1999-Feb 2000