Administrative Assistant

Leia M Gaston

***** **-**, *********, ** *****, 336-***-****, **********@*****.***

Objective

To secure a position with a well-established organization that will enable me to utilize my strong administrative and customer service skills.

Experience

2015 TO CURRENT Tradesmen International, LLC Raleigh, NC

ADMINISTRATIVE ASSISTANT

• Process weekly payroll for 150+ employees.

• Administer employee benefits as well as 401K option plans.

• Handles office A/R, A/P and business to business account collections.

• Backup Receptionist. Answering multi-line phone system, giving directions and handling employee and client inquiries.

• Assists General Manager with special projects to meet and beat monthly sales and recruiting goals as well as maintain a healthy office culture.

• Handle all client requests (i.e. Certificate of Insurance, lien releases, invoice questions/credits.)

• Process all new hire paperwork.

• Maintain office supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

• Submit information for unemployment claims via Equifax.

• Organize office events such as safety cookouts and job fairs.

2012 TO 2015 Novamelt Americas LLC Archdale, NC

CUSTOMER SERVICE REPRESENTATIVE

• Primary customer service contact for all North & South American customers. Responsible for entering purchase orders into ERP system as well as logging data in Quickbooks. I was responsible for consulting with purchasing and production managers regarding availability and estimated shipping dates then confirming order back to customer.

• Lead Receptionist. Answering multi-line phone system, giving directions and handling customer inquiries.

• Administrative Assistant to the President of Novamelt. I was responsible for scheduling flight, hotel and rental car arrangements as well as handling catered business lunches and office holiday celebrations. I also created monthly sales and production spreadsheets for tracking company performance.

• Primary contact for Trade Shows & Marketing. I consulted directly with our trade show and advertising vendors to set booth and banner displays for industry shows. I also travelled to the trade shows to assist and network with our customers.

2007 to 2010

Old Dominion Freight Line

Thomasville, NC

Bill Entry Specialist

• Responsible for maintaining the department standard for quick and accurate entry of Bills of Lading.

2006 to 2007

United Staffing

Greensboro, NC

Temporary associate

• Filled necessary temporary positions including:

• Running a small on-site office for a new home development. Showing many housing models and explaining possible add-on features.

• 4 month long position as Lead Receptionist for an imaging company. In addition to my clerical duties, I was also responsible for basic image sequence and verification.

2005 to 2006

Graphik Dimensions / PictureFrames.com

High Point, NC

Senior Customer Service Representative

• Equivalent to an Assistant Manager. Possessed building key and alarm code.

• Maintained system download and review of online purchases.

• Responsible for auditing office employees as well as new hire training.

• Handled incoming customer service calls and e-mails as well as escalated supervisor calls.

Education

2003-2004

Randolph Macon Woman’s College

Lynchburg,VA

●Majored in Psychology

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