Sales Customer Service

Marie Edwards

**** ******** ****, *******, ** ***34

678-***-**** / *****.********@*****.***

Specializing in new business development and major market expansion

Utilize groundbreaking motivation with business-management skills to foster increase in revenue, consumers and profit margins.

Demonstrate a strong, strategic sales plan, successfully training and coaching both experienced and novice sales associates.

Develop outstanding relationships with potential and current clients.

Skills

Big Data Analytics

Budgeting & Forecasting

Contract Negotiations

Customer Relationship Management

IBM SPSS

Key Account Management

Marketing of Open Source Systems and Web-hosting services

Matlab

New Business Development

Operations Management

SQL

Staff Training & Development

Strategic Planning

Awards & Accolades

Sales Agent of the Quarter April 2011-June 2011

Property Sales Agent of the Quarter July 2011-September 2011

Rated as Gold Tier for 2009

Experience January 2015 – present Rainbow Youth of Metro Atlanta

Atlanta, GA Executive Director

Establish and execute organizational strategy that aligns with the organization’s vision, mission and goals as a non-profit

Research external outcomes studies and reconstruct methodologies to develop comparable metrics

Present and communicate data findings, i.e., discover “stories” hidden in the data, to business leaders to help the organization meet a challenge and/or goal. In addition, provide recommendations on use of information.

Coordinates activities to enhance staff development and morale

Develop training plan and goals for new employees and volunteers

Participate in meetings and engage with the current board of directors to ensure cohesiveness

Schedule and run forecast meetings to determine community impact

Negotiate terms, pricing and other requests with vendors in support of organizational goals when needed

Develop and maintain effective business partnerships with members and vendors to create and secure donor opportunities

Collaborate to establish logical structure for classifying, organizing, and defining data needs

Coordinates with others to ensure accuracy of training protocols, testing dates for AIDS/HIV patients, and counseling services

Ensure a growing client base, strengthen client retention through active involvement, and assist in positioning RYMA as a leader in the community

Develop, validate, monitor, and improve forecasted projections, prediction/risk models, and novel metrics based on statistical techniques and business strategies

Explore, find, and strategize new uses from multiple, existing data sources in order to gain maximum insight

March 2012 – July 2014 VITAS Innovative Hospice

Atlanta, GA Director of Market Development

Create a guided sales plan for each representative based on big data analytics

Develop marketing plan for Southeastern Region based on predictive analytics and historical analysis

Assigns sales representatives to the most appropriate territory based on area needs

Promotes the development of a well-run sales team equipped with both the knowledge and marketing materials necessary to educate our clients

Develops and implements individualized marketing plan, sales commission compensation plans, and territory planning for each sales representative on a quarterly basis.

Researches and resolves sales related issues in order to assist the company in ensuring the customer needs are being met

Oversee the preparation and revision of contracts that involve the purchase of sale of goods and services.

Handle the acquisition, distribution, and store of equipment and supplies.

Oversee proposal planning and administration of contracts.

Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.

Analyze and mitigate risk.

Direct leadership of multiple predictive modeling applications and model-building, customer Insights reporting and customer data analytics, web Analytics, and Hadoop/Spark-based Machine Learning Modeling and Discovery process

Created the vision for the Analytics and Data Science department

Develop teams and talent to meet the organization's current and future needs, foster growth, and proactively seek future analytic opportunities

Direct resources with clear sense and awareness of timely business questions and priorities

Support CMO by aligning Analytics & Data Science with overall Marketing department's strategy and goals

Maximize profitability and sales growth by overseeing, driving and delivering innovative data-driven solutions and recommendations.

Deliver incremental gains in modeled solutions that drive targeted marketing programs and guide marketing efficiencies across multiple channels

Guide resolution of marketing investment opportunities with coordinated test designs and a bottoms-up, modeled solution to Marketing Attribution

Drive marketing campaign optimization and productivity measurement through test/ control design and ad cost calculations

Drive incremental On-Site search revenue using ML classification algorithms that capitalize on behavioral learning

Provide support to the organization through the development of systemic processes to improve operational needs.

Promote automation through the development of Oracle PL SQL stored procedures and functions.

Partner with business community to gather required functional documentation for process enhancements.

Provide production support and maintenance of process enhancements and reports to the user community

March 2011 – December 2011 Solomon Insurance Agency, Inc

Atlanta, GA Area Manager

Led a team of eight sales agents

Created a sales plan for each agent based on trends of that agent and market trends within the Atlanta region.

Create new data and analytic assets to drive scalable marketing personalization engagements through relevant and triggered campaigns

Service existing policies for clients in the metro Atlanta area

Makes independent marketing calls to prospective insureds using leads provided by GEICO from a list of previously interested parties

Drove the team's strategy and roadmap, foster cross-functional collaboration, and remove barriers to productivity

Contributes to the development of marketing plans, product analysis, services, and Assist with creating best practices for the office

Develop flexibility in forecasting through the creation of SQL database

Data Management Platform implementations/vendors/process

Proven track record in influencing/guiding Executive staff

Fostered an analytic culture of innovation, rapid test-and-learn, and business impact

Bring industry's emerging best practices of analytic applications to business problems and capabilities

February 2010 – March 2011 GEICO

Macon, GA CSR - Reissue Agent

Set the company record for policies reissued in a single week

Created an evaluation matrix for customer interaction

Reissue lapsed policies auto insurance in Georgia, Missouri, Wisconsin, Kentucky, and Mississippi

Service existing policies for GA, WI, MN, TN, KY, SC, AL, AR, LA, IL, IN, OH and MI

Underwrite for newly reissued, reinstated, or existing policies to negotiate a new set of policy terms and conditions

October 2008 – February 2010 GEICO

Macon, GA Customer Service Representative

Reissue lapsed policies auto insurance in Georgia, Missouri, Wisconsin, Kentucky, and Mississippi

Service existing policies for GA, WI, MN, TN, KY, SC, AL, AR, LA, IL, IN, OH and MI

Communicates with other preliminary underwriters to provide the best level of customer service

Underwrite new and renewal business by reviewing and analyzing insured's loss history, financials, and other pertinent information by wrenching the renewal to create a better idea of the placement of risk

Education January 2015 – present Fort Valley State University

Fort Valley, GA Masters of Business Administration

May 2004 – December 2008 Fort Valley State University

Fort Valley, GA B.S in Organizational Leadership

Professional Development

Buyer-Seller Relationships

Train The Trainer

Fair Hiring Practices

Prevention of Harassment Policies

Sales Processes

Lean 6 Sigma

Gaining a Sales Commitment

Leading a Global Sales Force

Certifications & Accolades

Beta Kappa Xi Honors Society

Help Desk Certified

Licensed Personal Lines Insurance Agent

Project Management Institute (Atlanta chapter)

MySQL

References References are available on request.

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