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Customer Service Representative

Florence, SC
February 29, 2016

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La-tice Bennett

*** ***** ****** • Elgin, SC • 29045



Detail-oriented professional with experience in employment verification, customer service, and Customer Service Planning, Operations, and Execution Advocating positive relationships between employees, and employers.


Proficient with MS Word, MS Excel, MS Outlook, Power Point

Proven presentation and interpersonal skills

Effective analytical and decision making skills


Verizon Wireless Oct 2001 – Present

National Customer Service Planning, Operations, Execution Nov 2005 - Present

Research CLNR (Certified Like New Replacement) Non-return fees and apply credit when required

Contact customers with results of CLNR research and when additional information is required

Complete, approve, or deny Inactive Pricing Request submitted to retain grandfathered price plans, features, and promotions

Provide customer notification if Inactive Pricing Request is approved or completed

Investigate Edge equipment returns and apply credit when required

Resolve customer issues received via written correspondence and provide customer notification of completion via text, emails or phone

Customer Service Representative Oct 2001 – Nov 2005

Made empowered decisions with little supervisor intervention

Provided promotional information and analyze customer accounts for optimal use

Maintained and update customer accounts by issuing appropriate billing adjustments

Provided technical assistance with technical issues

SMS Management Services April 1998 - Sept 2001

Account Specialist Oct 2000 - Sept 2001

Verified Federal Tax documentation by contacting state agencies via fax, telephone and e-mail

Follow up on work assignments

Submitted and completed paperwork to state

Entered information into database, file, and re-proof work before mailing date

I-9 Document Specialist July 1999 - Oct 2000

Verified I9 forms, Employment Eligibility Verification with the U.S. Department of Justice Immigration and Naturalization Services, by contacting store managers via fax and telephone

Data Entry

Conducted follow-up work on tax credit qualification via fax, telephone, and mail-outs

Processed mail, scanned, and filed I9 forms and documentation

Call Center Operator April 1998 - July 1999

Pre-screen new employees from various corporations for Work Opportunity Tax Credit and I9 form information

Entered new employee information into computer system

Confirmed employee tax credit qualification, and provided confirmation number to employer


Webster University: MBA - Human Resources Management

Francis Marion University: Bachelor of Business Administration: Management

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