La-tice Bennett
*** ***** ****** • Elgin, SC • 29045
actqqd@r.postjobfree.com
PROFESSIONAL SUMMARY
Detail-oriented professional with experience in employment verification, customer service, and Customer Service Planning, Operations, and Execution Advocating positive relationships between employees, and employers.
HIGHLIGHTS
Proficient with MS Word, MS Excel, MS Outlook, Power Point
Proven presentation and interpersonal skills
Effective analytical and decision making skills
RELEVANT EXPERIENCE
Verizon Wireless Oct 2001 – Present
National Customer Service Planning, Operations, Execution Nov 2005 - Present
Research CLNR (Certified Like New Replacement) Non-return fees and apply credit when required
Contact customers with results of CLNR research and when additional information is required
Complete, approve, or deny Inactive Pricing Request submitted to retain grandfathered price plans, features, and promotions
Provide customer notification if Inactive Pricing Request is approved or completed
Investigate Edge equipment returns and apply credit when required
Resolve customer issues received via written correspondence and provide customer notification of completion via text, emails or phone
Customer Service Representative Oct 2001 – Nov 2005
Made empowered decisions with little supervisor intervention
Provided promotional information and analyze customer accounts for optimal use
Maintained and update customer accounts by issuing appropriate billing adjustments
Provided technical assistance with technical issues
SMS Management Services April 1998 - Sept 2001
Account Specialist Oct 2000 - Sept 2001
Verified Federal Tax documentation by contacting state agencies via fax, telephone and e-mail
Follow up on work assignments
Submitted and completed paperwork to state
Entered information into database, file, and re-proof work before mailing date
I-9 Document Specialist July 1999 - Oct 2000
Verified I9 forms, Employment Eligibility Verification with the U.S. Department of Justice Immigration and Naturalization Services, by contacting store managers via fax and telephone
Data Entry
Conducted follow-up work on tax credit qualification via fax, telephone, and mail-outs
Processed mail, scanned, and filed I9 forms and documentation
Call Center Operator April 1998 - July 1999
Pre-screen new employees from various corporations for Work Opportunity Tax Credit and I9 form information
Entered new employee information into computer system
Confirmed employee tax credit qualification, and provided confirmation number to employer
Education
Webster University: MBA - Human Resources Management
Francis Marion University: Bachelor of Business Administration: Management