POLICIES & PROCEDURES ANALYST / QUALITY ASSURANCE / TECHNICAL WRITER
Collaborative, detail-oriented professional with experience in Aerospace, Transportation and Insurance industries in both domestic and international environments. Excels in program management; internal customer support; writing and editing work instructions, policies and procedures; and developing / implementing quality processes that reduce production time. Demonstrates strong communication, presentation and analytical skills with a proven track record of exceeding internal customer satisfaction targets within budget and on time. Known for driving positive culture change by utilizing proactive and preventative continuous improvement methodologies at an executive level.
Prepare manuals / training materials
Write, edit, and proofread complex technical data and requirements
Custodian for the CSS database
Produce quality documentation
Interview stakeholders and SME’s
Research, planning and scheduling excellence
MS Word, MS Excel, MS PowerPoint, MS Visio, MS Notepad, Basic Project, Dreamweaver and Adobe .pdf and Photoshop applications, various HTML coding applications, CSS Database Administrator
Lockheed Martin Missiles and Fire Control (MFC) Grand Prairie, Texas 2006 - 2015
Policies and Procedures System Analyst
Developed, implemented and edited policies, procedures and work instructions that ensured conformity to specifications as mandated by FAR, OSHA, NISPOM and ISO regulatory agencies. Directly partner with critical business function stakeholders and subject matter experts to ensure the development of high performing processes.
Trained and motivated cross-functional teams to implement process and organizational improvements.
Collected / analyzed command media metrics data to track document coding, format and grammar errors.
Revised, edited and wrote policies, procedures, work instructions, process flows and forms.
oConverted Subject Matter Expert’s Word documents into HTML format – mostly through the use of Adobe Dreamweaver but also MS Notepad and SharePoint.
oCreated tables, graphics and process flows and watermarks through the use of Adobe Photoshop.
Maintained the Command Media Database and archives on the Lockheed Martin Intranet.
Worked directly with the Quality Review Board to ensure exact and timely revisions, cancellations and the writing of new procedures.
Assisted program managers with communication tools, webcasts, metrics, website updates and data reports for successful program management and affordability.
Maintained the program management website for MFC including content updates, training changes and information, usage, metrics and content suggestions.
Developed and implemented a change request single process initiative, which combined policies across the organization. Recognized by Executive VP for this reduction effort on three occasions.
Reduced unit coding, format and grammatical errors on documents every year since 2009 by a minimum of 11%.
Reduced cycle time by an average of five business days on the review of cross-functional procedures and led Kaizen events on site policy work instruction revisions and the creation of new procedures.
Trained functional teams on the Command Media Website Training Effort and answered questions about the Command Media Library.
Built SharePoint website to house Command Media documents that resulted in easier stakeholder and SME reference at MFC.
Led intra-office self-assessments and formal government audit support efforts for the Quality & Mission Success and the Security organization-Dallas liaison.
Volunteered to lead the Lockheed Martin Charity Campaign for the entire Finance organization comprised of 430 employees. Increased contributions by $293.35 per week in a challenging economy. This translated into an additional $15,254.25 annually.
Mike Kenehan Page 2
Co-wrote, produced and helped edit a 10-minute video to communicate roles and responsibilities of program managers. Delivered to over 200 program managers worldwide.
Earned awards for outstanding performance.
BNSF Houston, Texas 2005 - 2006
Responsible for the movement and safety of up to 75 trains, each with crews of 2 to 4 people per shift.
Authorized trains and maintenance-of-way to occupy track limits.
Coordinated the safe integration of track inspectors and maintenance-of-way crews to operate during rail traffic.
Monitored the movement of trains as well as conditions that affected movement such as traffic, track conditions, crew availability, and weather in a safe and timely manner.
Stayed current on authority and permission changes and relayed the information to trains and crew occupying track limits.
Coordinated with trainmasters, yardmasters, and fellow dispatchers to ensure a smooth transition of territories.
Allstate Insurance Company Irving, Texas 1999 - 2005
Senior Casualty Claims Representative
Handled approximately 55 automobile insurance casualty claims monthly.
Negotiated with house council attorneys, plaintiff attorneys, and litigation specialists in the settlement of large injury claims.
Inter-office fraud investigations liaison.
Evaluated engineering reports to determine causes, contributing factors and assess liability.
Managed complex House Bill 2 compliance issues vital to successful bodily injury claims resolution.
Received Chairman’s Award for Excellence for collaborative teamwork.
Bachelor of Science, Texas Christian University, Ft. Worth, Texas