Prashanth Reddy

Salesforce Developer and Admin

Email: actqpt@r.postjobfree.com 309-***-****

PROFESSIONAL SUMMARY

Salesforce Certified Platform Developer I with Certification Number: 4784152

7 Years IT experience with 5 plus years’ experience in the Salesforce.com CRM Platform both as Administrator, Developer and Business analyst; and 2+ years of experience with Java and oracle technologies with expertise in Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi-tier, web-based, and portals based object oriented enterprise applications.

Experienced using Object Oriented software development (OOD) methodologies like XP-Agile, Rapid Application Development & Test-Driven Development (TDD).

Experience in building apps visually with Lightning App Builder and Lightning Components. Few of the features that made lightning a reality are Activity Feed, Contextual Hovers, Opportunity Board and Customizable Dashboard.

Experience in administration, configuration, Implementation, and Support of salesforce CRM, and salesforce SFA applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.

Experience with Continuous Integration (CI) platforms and process.

Hands-on experience on Bootstrap.

Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.

Experience in using the lightning component framework.

Experience working with Force.com IDE and salesforce.com Sandbox environments.

Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.

Used Force.com Web services API for implementing web services in the application for access to data from different users.

Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.

Proficient in data migration and integration using tools like Cast-iron, Informatica on Demand, Data Loader, and Force.com migration Tool.

Experience in using Informatica Cloud’s Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.

Experience in Marketing operation.

Experience in developing web based applications using Java, J2EE, Servlets, Spring Framework, JSP, EJB, Struts, Tiles, Log4J, Ant, JAXB, spring, Hibernate, Ajax, Web Services, XML, XSLT, SOAP, Java Beans, SQL, PL/SQL, JDBC/ODBC, HTML, DHTML, Java Script.

Experience in middleware technologies - XML, XPath & client side technologies like AJAX, Java Script 1.2/1.8, and CSS.

Expertise in Source Code Management using SVN, Clear Case, and Microsoft Visual Source Safe.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team

Implementation & Integration experience of Salesforce.com Development Life Cycle.

Experience in working with customers to determine their needs, gather, analyze and document requirements, communicate with customers throughout the development cycle, manage customer expectations, resolve issues and provide project status.

Multi-cultured Team Player with complete flexibility to work independently as well as in a team and have quick grasping capabilities to work with the newly emerging technologies.

Good communication, interpersonal and quick learning skills with proven ability to adapt to different project environments.

TECHNICAL SKILLS:

Platforms

Windows, LINUX, Solaris

Salesforce skills

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, Security Model, App Exchange Package & Custom Application and Sandbox data loading. CSS and Product offering.

Visualforce

Pages, Components & Controllers.

ETL Tools

Salesforce Data Loader, Web Services, Connect API, Informatica.

CRM Applications

Salesforce.com: Sales Cloud 2, Service Cloud, Chatter

Force.com: Custom Cloud, Product offering

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud

Salesforce.com AppExchange: Application for code backup and sub versioning within Salesforce

Configuration Skills

SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Cases, Solutions, Quotes and Custom Object development

Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation

Reports, Dashboards, Formula Fields and Cross Object Formula Fields

Configuration Skills, Overall User Management

Overall User Management, Security and Sharing Model

Translation Workbench

Business Processes

Service Requests and Activities, Opportunities, Quotes and Proposals and Order Management, Campaign Management, Case Management, Contract Management and Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Application and Web Servers: Web Logic and Tomcat

Knowledge Areas

Business Requirements Gathering, Design Development, Testing, Production Support, Implementation.

Programming languages

Java, J2EE, SQL, PL/SQL,CQL

Web & Client-Server Technologies

J2EE (JSP, Servlets, Java Mail, JDBC, JNDI, JMS, Java Beans), Struts, MVC, AJAX, HTML/DHTML, SOAP & Restful based Web services

XML/ HTML

XML, XSL, XSTL, HTML, XML Schema

Scripts

UNIX Scripting, JavaScript, JQuery

RDBMS

Oracle, DB2, TSQL,MySql,MongoDB,Apache Cassandra

WebService Implementations

Axis 1.0, 2.0

Tools

SOAPUI, JUNIT, Putty.

Version Control

TFS, Clear Case, GitHub, SVN.

Protocols

SOAP, HTTP, HTTPS, SMTP, TCP-IP

Application Servers

IBM WebSphere 6.1, 7.0, BEA Web Logic 10.0, JBoss 3.2.x

PROFESSIONAL EXPERIENCE:

Verizon wireless –Basking Ridge, NJ FEB 2015 –Till Date

Role: Salesforce.com Developer/Admin/QA

Verizon wanted to give its sales teams a competitive advantage, give them access to critical information when they’re on the road. Sales Force Automation solutions helped increase their sales productivity and control the costs. For example, customer relationship management (CRM) applications and inventory management systems allowed Verizon’s mobile workers to fulfill up-to-date client requests without delay.

Responsibilities:

Implemented Single Sign on using delegated and federated authentication.

Integrated Salesforce with external web services using two-way SSL.

Integration with Tableau server to display the Tableau reports on visual force page in sales force.

Used Geolocation field type to calculate the nearest properties from contact mailing address.

Developed custom Real estate applications for property management.

Data migration from external systems to sales force using Data Loader.

Used DBAMP for Data migration from SQL database to sales force.

Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.

Created different Workflow rules and Approvals for various campaign processes.

Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.

Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

Knowledge on using VF Remoting to display nearby contacts.

Handled Informatica Cloud’s Salesforce connectivity to integrate SaaS applications, On-premise systems and enterprise databases.

Worked on Inbound Email services to track the emails into custom object.

Extensively worked on customizing Geo Pointe App to the organization needs.

Created Visualforce Maps to display the contact Mailing Address on Map.

Developed and configured various Reports for different user profiles based on the need in the organization.

Created email templates and inbound emails using Visual force for the clients and customers.

Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Participated in the training sessions provided by the Salesforce team and support end users

Knowledge on creating Visualforce Dashboards, sharing rules and Email Relay Activation.

Used Eclipse, ANT and change sets for deployment.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Orchestra CMS

Clearwire Technologies – Richmond, VA NOV 2013 – JAN 2015

Role: Salesforce.com Developer

Clearwire is the pioneer in 4G and operator of the first 4G in USA. In 2011 Clearwire was one of the fastest growing companies in the wireless industry and today serves 11 million 4G customers. The Clearwire 4G mobile broadband network now covers more than 130 million people in the U.S. including 35 of the top 40 U.S. markets. Our WiMAX network represents one of the fastest expansions in history, and our 4G network is highly scalable and backed by a wealth of spectrum.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Performed the role of Salesforce.com Developer in the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Developed several Triggers, Apex classes and Visual force pages as part of the application development.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Customized tabs for different business user’s groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.

Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.

Developed complete Custom Objects as specified in the scope document.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Bank of America, Mountain View, CA MAY 2012 – OCT 2013

Role: Salesforce Administrator

Sales Cloud implementation, creating roles, Public groups, Custom application development, Administration and to empower the sales team with a user-friendly tool populated with key fleet information and to nurture relationships with prospects & customers as well as partners. Also do System Set-up to have a robust and integrated yet easy-to-use CRM platform.

Responsibilities:

Created Sales force objects and related metadata necessary to support customizations across instances.

Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.

Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Created page layouts to organize fields, custom links, related lists, stored procedures and other components on detail pages and designed Workflows, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Implemented, designed and developed Standard and Custom Apex Classes, Controllers Classes, extensions and Apex Triggers to handle business logic and used debug logs to trace the execution and used Apex Data Loader to migrate data such as accounts, campaigns.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Created Force.com Sites for external users and configured public access to accommodate data access in visual force pages, and implemented Salesforce Chatter functionality for one to many business users.

Developed Triggersin MySQL for lowering traffic between client-server, as well as to handle bulk records within the governor limits to automate business logic.

Interacted with various business team members to gather the requirements and documented the requirements in a test-driven and formal QA Development environment that included development, staging, and production deployment cycles.

Environment: Salesforce force.com platform, Apex, Visual force, Data Loader, Chatter, objects, Workflows, Java/ J2EE, JavaScript, CSS, DHTML, HTML5, SOAP and REST, MySQL.

Harley Davidson, Milwaukee, WI DEC 2010 - APR 2012

Role: Salesforce .com Analyst/Developer

Created a mobile application which facilitates finding the customer location based on the location of sales personal. Sales Rep can call customer directly from the mobile device and also create opportunity and also activities. Used salesforce API’s to integrate the mobile device app with salesforce.

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Customized tabs for different business user’s groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.

Implemented various Custom Reports and deployed them for different business user levels.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Provided the training to the internal business users to use the application and develop their own custom reports.

Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: Salesforce, Visual force, MS Visio, Apex Data Loader, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

Web Com - India Aug 2008 – OCT 2010

Role: Java/J2EE Developer

WebCOM is an integrated, web based information systems solution for enterprises whose core business revolves around executing the projects. This is a total end-to-end Project Monitoring Tool. WebCOM provides single, integrated project controlling environment, bringing visibility and control, this makes it easy to share the information for all the stakeholders worldwide.

Responsibilities:

Part of the design team and responsible for investigating different ways centralize the company branches and providing web based advantages.

Modeled classes and interfaces to assist the programmers in coding using UML

Used JSP's to create dynamic pages for user interaction

Configured and Installed Web Logic Application server

Used Eclipse tool to develop the J2EE components

Used SQL DB2 7.1 as backend server

Involved in writing deployment files for deploying EJB onto the Web logic application server

Involved in writing the Enterprise Java Beans including Session Beans

Used Microsoft VSS for version control to update and aid the code checking and code checkout during development

Prepared the Maven build files

Environments: Java, J2EE, JSP, JDBC, UML, HTML/XML, JavaScript, DB2 7.1, Web logic 7.x, Microsoft VSS, Eclipse, EJB, Maven.

Educational Qualification:

Highest Degree Major Year

Bachelor of Technology Computer Science 2008

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