DONNA J SHAFFER

**** ****** **** ● Irving, Texas 75038

214-***-**** ● actqp9@r.postjobfree.com

INSIDE SALES MANAGER

SUMMARY OF QUALIFICATIONS

Highly motivated in Sales and Project Management. Over 25 years experience in both fields. Professional with demonstrated success in project management, sales, and problem solving. Effective in launching projects from start to finish in an extremely organized and detailed process. Wick to learn in different software programs. Ability to communicate successfully with all levels of management. Experienced in dealing with highly confidential matters. Team Player and can work independently as well. Multi tasks and adjusts quickly to change.

Core Competencies

Monitoring - Reading Comprehension - Speaking - Writing - Mathematics - Management of Material Resources - Management of Personnel Resources - Time Management - Judgment and Decision Making - Active Learning - Operations Analysis - Equipment Selection - Active Listening - Service Orientation - Instructing - Persuasion - Negotiation - Coordination - Social Perceptiveness - Systems Analysis - Critical Thinking - Systems Evaluation - Learning Strategies - Complex Problem Solving - Troubleshooting - Programming

PROFESSIONAL EXPERIENCE

Hardware Resources

Inside Sales Representative

September 2012 - October 2015

Dallas, TX

Inside Sales responsibilities include high volume customer incoming and outfoing calls. Worked with a team in an office environmenat as well work independently from home. Multi-tasking crucial in this position and required very aggressive sales.

Inside Sales and Project Management.

Process order and tracked shipments.

Prepare estimates and set pricing.

Prospect for new clients.

Inform clients on new products.

Call existing clients and ask for orders.

Monthly and weekly reports.

Log all client interactions using a CRM program.

Prepare and work tradeshows.

Territory included Colorado, Montana, Wyoming, Utah, Idaho, and Western Canada.

Complete sales order tickets and submit for processing of client-requested transactions.

Record transactions accurately, and keep clients informed about transactions.

Contact prospective customers to determine customer needs, present information, or explain available services.

Prepare documents needed to implement plans selected by clients.

Prepare financial reports to monitor client or corporate finances.

Read corporate reports and calculate ratios to determine best prospects for profit on stock purchases and to monitor client accounts.

Pro Staff Staffing

Inside Sales Representative

September 2011 - September 2012

Irving, TX

Customer service responsibilities include high volume customer incoming and outgoing calls.

Communicated successfully with customers by listening to concerns and helping to resolve sensitive issues.

• Processed and expedited customer orders.

•Scheduled shipping of manufactured product.

Kysor Panel Systems

Account Manager

September 2007 - September 2012

Fort Worth, TX

Account management responsibilities include point person on major accounts.

•Sold industrial coolers and freezers to major high end customers.

•Communicated successfully with customers by listening to concerns and helping to resolve sensitive issues.

•Prepared quotes and annual proposals from Cad and prints provided by customer.

• Processed and expedited customer orders.

•Scheduled shipping of manufactured product.

Air Mac

Inside Sales Representative and Service Scheduler

September 2006 - September 2007

Grand Prairie, Tx

Reacted well to any and all tasks at management’s request.

•Communicate with customers with conflicts by recognizing for listening and helping to resolve sensitive issues.

•Prepared and followed up on quotes for customers.

•Processed and expedited customer orders.

• Invoiced services performed and parts orders.

•Managed inventory control and purchasing.

•Scheduled Preventive Maintenance for customer equipment. Hunterdon Mill & Machine Supply

Purchasing Manager and Estimator

September 2000 - September 2005

Lebanon, NJ

• Researched vendor quotes and comparecosts.•Prepared and followed up on quotes for customers.

•Obtained quotes from vendors.

• Prepared and issue purchase orders to vendors.

•Processed orders and documentation for shipping and expediting according to customer's needs.

•Processed vendor invoices.

Bendco Bending and Coiling, Inc.

Project Manager, Inventory Manager, Outside

Sales

September 1993 - September 2000

Pasadena, TX

•Communicate with customers with conflicts by recognizing for listening and helping to resolve sensitive issues.

•High profile customer’s relations.

•Obtained quotes from vendors and issued purchase orders

•Estimated labor and material take off from prints in order to quote customer inquiries.

• Processed and expedited customer orders.

•Some payroll and accounting.

EDUCATION & ACADEMIC EXPERIENCE

Certificate, Buisness - San Jacinto College, Pasadena, TX -

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