Project Manager Customer Service
Resume:
Anish Patel
**** ********* **. (Ph) 630-***-****
Downers Grove IL, 60516 actqon@r.postjobfree.com
Objective
To bring excellent business knowledge, reliability, and my eagerness to learn and excel in your organization. I have proven my ability to assist and undertake tasks in high pressure situations to ensure great outcomes. I aspire to work toward achieving greater success and the organizations business goals and objectives by using my expertise and technical skill sets in Supply chain management.
Experience
PROJECT MANAGER / BUYER WEIL-MCLAIN BURR RIDGE, IL NOVEMBER 2014 – AUGUST 2015
Planned and purchased parts as per supply and demand in a timely fashion. Led many meeting to ensure correct implementation for new product launch. Maintain relations with all suppliers to ensure prompt delivery of parts.
Purchased parts/products for production in a timely fashion
Purchased all fasteners, heat exchangers, and manifolds for all boiler lines
Maintained and managed inventory control as per production schedule
Worked with Commodity Mangers to ensure correct pricing on all new and existing parts
Assisted in sourcing and pricing for all assigned new and existing parts
Provided updated outlook to all suppliers to maintain proper safety stock
Attended production meetings twice daily to ensure all hot items were available
Traveled to main production plant in Eden, NC for 6 weeks for new product launch and purchasing
Responsible for over a million dollars of inventory and purchase per calendar year
Ensure prompt arrival of all goods that I was assigned
Maintain professional relationship with all existing and new suppliers to ensure correct pricing and delivery of goods
Attend trade shows and meeting with existing and potential suppliers to keep ahead of our competitors
Project manager for launch of new line of products
Schedule and oversee weekly meetings regarding new product introduction with all upper level management
Maintain tight schedule for all new and existing parts for new product launch
Build and maintain manual parts tracker for new product launch per Microsoft Excel
Create and maintain pricing for new projects
LEAD SUPERVISOR/TECHNICIAN CVS DOWNERS GROVE, IL JAN 2012 – JAN 2015
Licensed and trained at various retail pharmacies. Assisted pharmacists in inventory management, vendor relationship, inventory returns. Lead technical liaison between outside vendors and hospitals. Responsible for report generation, purchase orders, quality returns and inventory management. Used Microsoft office tools for all reports generation.
Responsible for about 10,000 sku’s from more than 100 vendors
Improve order fill rate, reduce backorders and balance inventory levels with demand to maintain high customer satisfaction. Lead person in helping the store maintain customer satisfaction of greater than 90% which was the highest in the district.
Responsible in placing and managing purchase orders using RX Connect based on min and max stock levels to support $5M of sales
Assisted in reducing inventory shrink by 2% thereby savings $500K in annualized savings.
Complete monthly warehouse returns to reduce inventory loss and weekly outside vendor returns
Assisted Accounts Payable on three way match by working with our suppliers and Accounts payable and improved accuracy by 15%.
Managed conflicts with regard to pricing, specifications between customers, vendors and medical professionals.
Built and cultivate long term quality relationships with patients by referring them to medical provider and by consistently providing exceptional customer service.
Properly processed claims to lessen payment rejection and charge backs while elevating customer satisfaction.
HUD SUPERVISOR FIRST AMERICAN WARRENVILLE, IL JUNE 2004 – DEC 2006
Assisted in the business aspect of home closings and loan applications. Balanced most lender and buyer fees to the proposed mortgage numbers provided by the bank. Ensured both properties were free of all liens prior to closing.
Liaison between mortgage brokers and lawyers to ensure compliance of all the procedures.
Responsible for all credit checks and financial viability of customers prior to closing
Prioritized daily tasks to meet numerous deadlines and exercised multi-tasking skills to ensure clientele needs were met.
Was responsible for analyzing all data and making final recommendation.
Education
Bachelors in Business 1999-2004
Illinois State University – (Not Completed)
Medical Doctorate 2006-2013
Windsor University School of Medicine
SKILLS
TECHNICAL
Expert in Microsoft office tools (Excel, Word, PowerPoint, and Outlook)
Expert In JDE ( buying / planning)
Expert in RX connect system for ERP
Visual basic and C++
Fluency in Spanish, Hindi, Guajarati
COMMUNICATION
Regular patient contact, delivering presentations at the University and providing updates to managers within the voluntary sector has allowed me to build confidence and refine my public speaking skills. Writing regular reports for a variety of audiences in hospitals and my academic studies has greatly increased my written communication skills.
TEAMWORK
I am comfortable both working in a team and leading: Through my work at CVS pharmacy I have gained experience in both leading and motivating a team. I was able to get in touch with other community members and set up numerous flu clinics this season with the guidance of my head pharmacist. I am also currently project manager for a new product launch, which allows me to be very team oriented. I setup and lead weekly meetings as well as attend daily meeting over parts and production.
ORGANIZATIONS
During my time as member of the University Medical Society I was tasked with the organization of the annual Farewell Dinner. An event of this size, which included all staff and medical students, required me to successfully exercise time management, multi-tasking and organizational skills.
VOLUNTEER WORK
Assisted in clinical work along with vaccination programs in Kutch, India DEC 2012
Traveled to Honduras with Medico Volunteer Group AUG 2013
References available upon request
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