Manager Customer Service
Resume:
Curriculum Vitae of Morne’ Malan Cell: 073-***-****
Email:actqlp@r.postjobfree.com
Address: *** * ***** *******, ********** Rd, Table View To whom it may concern,
Thank you for the opportunity of presenting my CV to you. My name is Morne Malan and I am a father of four children. I am a qualified plumber by trade and have been doing plumbing since 2005. I have an excellent knowledge of plumbing and keep to all plumbing regulations. Not only do I have excellent plumbing knowledge but have got all round knowledge of all maintenance and have been in the trades all my life.
I have managed and grown my own registered plumbing company from scratch and have developed valuable growth during that time, how to deal with all kinds of situations when it comes to staff and clients a like. I am a team player, I also take the lead in the team with regards to work being done timeously, neatly and correctly.
I take pride in my work and believe that I am capable of leading others and have done so in previous employments.
I handle pressure very well and believe in good work ethic, am always at work on time and don’t take off work unnecessarily. I have all my certificates and will gladly present them to you when we have an interview.
Kindly consider me for this position.
Kind regards,
Morne’ Steven Malan
Curriculum Vitae of Morne’ Malan
Cell: 073-***-**** Email: actqlp@r.postjobfree.com
Address: 223 D Villa Bellini, Blaauwberg Rd, Table View 7441 16.07.2015
Current Employment
Currently employed by SFI as a senior site manager at the University of Stellenbosch. My duties include:
Manage different teams of tradesmen, handymen, plumbers, carpenters (day to day) Manage Preventative Maintenance contract at the University of Stellenbosch Do monthly client feedback report
Communicating job expectations
Dealing with clients
Maintaining a safe, secure and legal working environment Developing and mentoring personal growth opportunities for site supervisors and staff Improving and maintaining top quality customer service Chair monthly operation meeting
Give feedback on site performance at monthly company meetings Manage housekeeping
Work on EAM job card system
Management of SLA’s
Recruiting and training of staff
Manage staff and implement Disciplinary Procedures if necessary Write progress reports
Work Experience / Previous Employment
2007 to 2014 – Self Employed
Had my own registered business called Water Crest Plumbing cc. I did all aspects of plumbing:
Construction plumbing
Maintenance plumbing
Industrial plumbing
Alterations and extensions
Drainage
Installation of geysers, etc.
My duties included:
Sourcing work and dealing with clients
Quoting on possible new work from building plans
Setting up bills of material
Purchasing of materials
Overseeing of work quality on site
Managing staff
Personally checking and testing completed work on site 2007 (mid) to end 2007 Snazzy Homes
Construction Plumbing
My duties included:
Ordering materials necessary for the relevant job
Tubing of copper pipe to various points
Fit all under tile mixers and stopcocks
Fit sanitary ware – baths, basins, toilets, bidets Installation of showers
Installation of geysers
Installation of sewerage, includes the building of gulleys Installation of water main, includes outside taps
Manage own plumbing sites
2005 to 2007 Boss Plumbing
Construction Plumbing
I was a plumbers assistant for 3 months, because of my previous experience in the building trade, I was able to grasp concepts easily and quickly, and was therefore moved on to work unassisted and unsupervised.
My duties included:
Ordering materials necessary for the relevant job
Tubing of copper pipe to various points
Fit all under tile mixers and stopcocks
Fit sanitary ware – baths, basins, toilets, bidets Installation of showers
Installation of geysers
Installation of sewerage, includes the building of gulleys Installation of water main, includes outside taps
Oversee plumbing teams
Managed my own plumbing sites
I have worked mostly in the domestic side of construction plumbing, i.e the plumbing of new houses. This meant that I was part of the project from the foundation to the finishes that were installed. This included single and double-storey houses built with brick.
2000 to 2004 Fry More Oils
Sales and Distribution
Promote the Fry More brand while selling and distributing cooking oil to restaurants. Build and maintain relationships with restaurant owners and chefs. Duties included:
Delivery of oil to restaurants
Collection of monies owed by clients
Banking
Selling of oil to restaurants (finding new clients) Overseeing production line at factory (cleaning containers, bottling and packing stock) Toward the end of 2004, I realised that sales was not what I wanted to do for the next 5 or even 10 years. I was happy in the building industry and wanted to get back there. I decided to do my plumbing trade and approached a plumber who would employ me as an apprentice.
1998 to 1999 On-Tap Plumbing Suppliers
Internal Sales
On-Tap Plumbing Supplies is a national company with 100 stores across South Africa. Started as a Store Assistant and later promoted to a position in Internal Sales. I was fortunate to work at the first On-Tap store in Cape Town. My first duties consisted of:
Building shelves and the layout of the stock room. Maintain stock levels at all times
Preparation and packing of orders for clients
Maintain showroom displays-ensuring that the latest products were on display I was quickly promoted to company driver, my duties changed slightly and included: Collection of stock from suppliers
Delivery of orders to clients
Maintained good client relationships
From driver, I was promoted to Internal Sales and my duties consisted of: Ordering stock
Sale of plumbing material to plumbers
Sale of sanitary ware to general public
1996 to 1998 Electromech
Site Manager
Started as part of a team and later promoted to Site Manager. This role covered many different projects and many different skills were acquired here. Projects included:
Installing geysers and repairing plumbing
Building and fitting kitchen cupboards and desks for school computer rooms Metal work such as building (welding) steel burglar bars and security gates Professional painting and waterproofing
Building holiday houses and repairs to existing homes Kitchen and bathroom renovations
All home maintenance
Qualifications
Qualified plumber (Ref No: BLH/2007/10/3190)
Certified solar technician
Referees
Hereunder are references from my previous Employers. Should you require other references, I can provide details of clients whom I worked for when having my own plumbing business. If you would like to contact my referees, please let me know and I will facilitate the arrangements.
Athailje West, HR manager at SFI Facilities management 073*******
Jeanne Jones, Owner, Snazzy Homes
Paul Beyers, Owner, Boss Plumbing
Roland Hindle, Owner, Fry More Oils
Henry Soden, Owner, On-Tap Plumbing Supplies
John Rhattegan, Owner, Electromech
Contact this candidate