Customer Service Sales

Alison Siegel

Service Specialist

Myrtle Beach, SC

actql6@r.postjobfree.com - 508-***-****

Service Specialist, Bar & Service Manager, Event Planner, Creative Solutions Guru, Social Media Marketing, Building Customer Loyalty and Value, Team Building, Professional Development, Motivational Leadership Authorized to work in the US for any employer

WORK EXPERIENCE

Amazon Associate

Amazon.com - Myrtle Beach, SC - June 2015 to Present Responsibilities

An independent third-party seller focused on client needs as an internet advertising professional. Responsible for internet marketing to yield traffic and sales to Amazon.com. Accomplishments

Proud to be part of a third-party team that helps fuel approximately 40% of Amazons internet sales and traffic. Completed independent course work to further skills and training to ensure success. Certified and Experienced in following:

Office for Mac2016

OneNote for Mac2016

Outlook for Mac2016

PowerPoint for Mac2016

Word for Mac2016

Excel for Mac2016

WordPress: Blogging for Business

Innovative Customer Service Techniques

Skills Used

Customer Service, Customer Satisfaction, People Skills, Communication, Business Etiquette, Sales, Time Management, Creative Writing, Research, Social Media Marketing, Decision Making, Marketing, Marketing Strategy, Creative Solutions

Adobe Photo Shop

Microsoft Word, Excel, Outlook, Office, Power Point Fox Fire, Safari, Internet Explorer, Google, Yahoo, Bing Bar and Service Manager

Chili's - Walpole, MA - May 2014 to May 2015

Responsibilities

Responsible for directly managing several teams of 40 service staff. Responsible for meeting both labor and LBW budgets and ordering beverages for restaurant from multiple vendors. Create effective schedules for bar, service, host, togo, delivery, marketing and training weekly. Create fun contests and initiatives for all team members to improve perforce in focus areas. Empower team to embrace goals Introduce successful marking techniques to peer managers within the region.

Accomplishments

Nominated Regional Marketing Trainer by our Regional Director Introduce successful marking techniques to peer managers within the region. Provide coaching on incremental sales and building key metrics. How-To on follow though for company driven initiatives designed to drive traffic and sales. Review strategy and planning for community involvement. Skills Used

Using Customer Surveys to Improve Experience, Leading Productive Meetings, Managing multi- generations, Recruiting, interviewing, Hiring, Training, Human Resources Fundamentals, Office Administration Fundamentals, Ordering, Inventory, Scheduling, Delivery Service, Catering Service, Food Safety, Sanitation, Food Prep, Labor Control, Creative Thinking, Coaching, Motivation, Leadership, Marketing, Local Marketing, Social Media Management, RAS Training, HACCP, Cash Controls, Check Audits, Event Planning, Catering Sales, Delivery Sales, P&L, Multi Project Management, Guest Recovery and Satisfaction, People Skills, Customer Service

Microsoft Word, Excel, Outlook, Office, Power Point Hot Schedules, Aloah, MenuLink, GEM

General Manager

Papa Gino's - Norwell, MA - May 2010 to May 2014

Responsibilities

Responsible for making operational decisions that benefit investors and guests for a restaurant serving in house, take out and delivery services. Leading 3 managers and crew of 30 in the restaurant to meet all goals. Responsible for maintaining building and equipment that is safe and in proper working order. Maintain records and ensures adherence for safety and sanitation procedures, compliance with Federal, State and local laws. Review financial statements and activity reports to determine focus areas and develop plan of action. Accomplishments

As new general manager, I increased sales and profitability as well as led the region in customer satisfaction. Proud to lead as Training Restaurant in 2012 and lead the company with five internally promoted Assistant Managers. Awarded top five in the company in 2013 and 2014 for beating Comp Sales and Cash Flow. Organized and participated in non-profit events to support the community while building the brand. Skills Used

Guest Satisfaction, People Skills, Business Etiquette, Leadership, Management, Team Building, Networking, Training, Coaching, Team Motivation, Communication, Listening, Food & Beverage, Sales, Catering, Delivery Service, Food Safety, Sanitation, File Management, Profit, P&L, P&L Management, Human Resources Fundamentals, Office Admid Fundamentals, Decision Making, Hiring Practices, Inventory Management, Ordering, Purchase Orders, Local Marketing, Event Planning, Scheduling, Team Development, Business Permits, Equipment Maintenance, On-Line Ordering, Dispatch System Microsoft Word, Excel, Outlook, Office

SpeedLine, GSS

Bar Manager

Smokey Bones Bar & Fire Grill - Tyngsboro, MA - August 2003 to May 2010 Responsibilities

Responsible for direct management of 50 service personnel. Responsible for meeting both labor and food budgets and ordering food and beverage for restaurant from multiple vendors. Recruit, interview hire and train service team members. Write up to four schedules weekly to yield labor cost but include appropriate coverage business. Coordinate events and local marketing to build late night business and target guest counts. Negotiate contracts with vendors to manage products, giveaways and entertainment for events. Accomplishments

Professional interview featured in company news letter which reviewed our success with our brand remodel. Highlights include guest feedback, plans for theme nights, late night business and team member training. Completed internal promotion program from Hourly Manager to Bar Manager in 2006. Embraced new company direction and led team from one concept to another successfully. Create and market late night business events to hit sales and guest count target. Start a cross trained team which supported labor costs and built team member moral.

Skills Used

Guest Satisfaction, Food Safety, Sanitation, HACCP, RAS, Bartending, Labor Management, Inventory, Hiring Practices, Coaching and Development, Training and Development, Speaker at Meetings, Scheduling, Communication, Decision Making, Event Planning, Creative Solutions, Flexibility, Sales, People Skills, Product Ordering,

Adobe Photo Shop

Microsoft Word, Excel, Outlook, Office, Power Point Menu Link, Aloha, G.E.M.

EDUCATION

Graphic Desgin

Katherine Gibbs College of Boston - Boston, MA

2003 to 2005

Business Management

Johnson & Wales University - Providence, RI

2001 to 2003

High School Diplomia in High School

Stoughton High School - Stoughton, MA

1998 to 2001

SKILLS

Microsoft Word (6 years), Micorsoft Excel (6 years), Microsoft PowerPoint (3 years), Microsoft OutLook (7 years), Management Experience (10+ years), Customer Service Experience (10+ years), Adobe (7 years), Event Planning (10+ years), Marketing (10+ years), Fundraising (10+ years), Community Relations (10+ years)

LINKS

https://www.linkedin.com/in/alison-siegel-a81aab112?trk=hp-identity-photo AWARDS

Gold Award

June 2001

Girl Scouts of America

Silver Award

June 1999

Girl Scouts of America

Certificate of Achievement

June 2013

Top 5 Performer of Comp Sales Growth Fiscal Year

Certificate of Achievement

June 2013

Top 5 Performer Cash Flow Fiscal Year

Regional Marketing Trainer

October 2014

Introduce successful marking techniques to peer managers within the region. Provide coaching on incremental sales and building key metrics. How-To on follow though for company driven initiatives designed to drive traffic and sales. Review strategy and planning for community involvement. CERTIFICATIONS

Allergen Awarness Training

August 2012 to August 2017

Responsible Alcohol Awareness

December 2010 to December 2015

First Aid CPR AED

November 2013 to November 2015

ServSafe Certification

May 2012 to May 2017

ADDITIONAL INFORMATION

Additional On-Line Independent Completed Course Work:

*Copies of all certifications are available upon request* Accounting Fundamentals

Business Etiquette

Decision-Making Fundamentals

Finance Fundamentals

Human Resources Fundamentals

Lean Six Sigma Fundamentals

Managerial Accounting

Managing Project Schedules

Onboarding New Hires

Writing a Making Plan

Building Customer Loyalty

Creating Customer Value

Customer Service Fundamentals

Innovative Customer Service

Using Customer Surveys to Improve Service

Coaching and Developing Employees

Communication Fundamentals

Conflict Resolution Fundamentals

Leadership Fundamentals

Leading Productive Meetings

Management Fundamentals

Managing Multiple Generations

Motivating and Engaging Employees

Performance Review Fundamentals

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