Customer Service Administrative Assistant
Resume:
Name: CINDERELLA SAMSON
Home Address: Akhtar Colony, B-10, House # 571, Korangi Road Karachi Pakistan
Cover Letter
Dear Sir/Madam
I understand that you are currently recruiting staff for your organization. I am very interested in the vacant position relevant to my employment background and previous qualification. I believe that my resume will demonstrate that I have the complete range of skills and experience to be able to achieve in the advertised position including the communication and IT skills required.
I have 14 years of professional experience in the field of education consultancy, administration and customer service. I am looking for a new challenge that will provide me with the opportunity to further develop my skills.
I have enclosed my CV to support my application. It shows that I will bring important skills to the position, including:
Time Management and strong Organizational Skills
High-level Customer Service
Motivation and Dedication.
Information Technology.
I am passionate and professional and I believe I would fit well into the company’s team culture and contribute to the ongoing success.
I would very much enjoy having the opportunity to talk with you further to discuss the requirements and expectations of the position.
Thank you for considering my application. I look forward to hearing from you.
Sincerely,
Name CINDERELLA SAMSON
Home Address: Akhtar Colony, B-10, House # 571, Korangi Road Karachi Pakistan.
E-mail: actqj3@r.postjobfree.com
Cell #: 030********/030******** Skype ID Cinderella. Samson
Career Objective
I am a self-motivated person with 14 years of professional experience. My career objective is to gain comprehensive understanding of business and organizational dynamics, and employ my skills and knowledge to help organization utilize their resources more effectively
Education
Bachelor of Arts
University of Karachi, St. Joseph’s College for Women, Major (Psychology; Philosophy, Political Science).
Higher Secondary Certificate
Board of Intermediate Education Karachi, St. Joseph’s Govt. College For Women
Secondary School Certificate
Board of Secondary Education Karachi, St Patrick’s Girls Secondary School
Working Experience
Dec 2014 to date A.F.Ferguson & CO PwC Executive Secretary to Senior Partner
Maintaining Senior Partner personal files.
Solving any problem situations within the capacity internally or with client.
Arranging Partner’s calendar for internal and clients meetings.
Handling In/out partner e-mails/faxes/ letters.
Maintaining and updating Admin files (contacts for the Partner) and updating them.
Handling Partner’s travel arrangements business and sometimes personal (ticket booking and hotel reservation).
Maintaining Partner’s equipment maintenance & services, stationery, florist, etc.
Coordinating between the Company’s departments (Partners, Directors, Managers and staff) and the Partner.
Directing correspondences i.e. mail, faxes, letters, bank reconciliation, etc… to the concerned parties.
Ensuring that events and conferences are booked properly in advance for Partner and related parties.
Coordinating efforts with the Associations that the Partner is member in.
Accessing the general mail and addressing/ directing the mail to the concerned parties.
Karachi Electric Supply Company Ltd
Confidential Secretary
April 2011 to Nov 2014
Duties & Responsibilities:
Using expertise to make a work process more efficient by reducing times and improving accuracy.
Responding to inquiries (calls, emails, etc) in a timely manner.
Responding to /tracks customer complaints/concern. Communicating openly and honestly with superiors and subordinates.
To assist team members and supervisor.
To monitor process of New Connections department, progress and result plus ensure assignments are completed in time through follow up and acquiring feedback from the concerns of the department.
ADMINISTRATION
Performs Administrative Assistant functions as directed, including answering and initiating telephone calls, opening and routing postal correspondence, drafting routine letters, filing documents, preparation of reports, graphs, charts, and tables for inclusion in written reports and meetings.
LEADERSHIP
Performs Administrative Assistant functions as directed, including answering and initiating telephone calls, opening and routing postal correspondence, drafting routine letters, filing documents, preparation of reports, graphs, charts, and tables for inclusion in written reports and meetings.
HRSG Outsourcing – Client Organization ICI Pakistan Limited
Guest Relationship Officer
Nov 2007 to March 2011
Duties & Responsibilities:
Coordinating with all the visitors
Handling of the Electronic Assess Control System (i.e. Swipe Cards), Issuing Temporary Swipe Cards.
Monitoring card activity history report.
Maintaining Attendance record for all departments.
Working on Lotus notes.
Target Associated Merchandising Corporation
Admin Assistant
May 2006 to Nov 2007
Duties & Responsibilities:
Maintaining Attendance record manually
Routine Filing and Administrative duties.
Maintaining Health Insurance claims of employees, i.e. medical, and dispatch.
Scheduling Meetings and Appointments.
Arranging Flight booking, boarding, and lodging for the employees and the guests.
Correspondence, assisting Manager in handling mails faxes, emails, maintaining Routine filling and various Documentations of the company, telephone calls and maintaining record, taking messages and replying back to them on urgent matters.
Receiving signatures as required on our daily routine documentations like cheques, memo’s, circulars, letters, requisitions, gate-pass, bills, etc from our Administration Manager.
Target (Associated Merchandising Corporation)
Receptionist May 2004 to April 2006 Duties & Responsibilities:
Responsible for all office activities including typing filing, reception and post room work
To manage all secretarial responsibilities
Awareness of confidentiality and data protection issues
Working on Microsoft Outlook for managing company email and shared diaries.
Typing, faxing, emailing, scanning, photocopying, filling hotel and air reservations.
Khan & Co - Client Organization Avari Towers
Guest Relationship Officer Nov 2000- April 2003
Duties & Responsibilities:
Providing customer service
Checking daily menu
Confirming reservations
Looking after day-to-day activities for restaurant’s promotions
Handling stressful situations and maintain a positive attitude
Skills
Excellent written and oral communication skills
Strong organization and office administration skills
Patience and the ability to work under pressure
Customer service skills
Multitasking and prioritization skills
Ability to use time efficiently and meet deadlines
Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook, Microsoft Office 2007.
Languages
Urdu, English, Punjabi
Personal Information
Nationality: Pakistani
Date of Birth: November 10, 1980
Place of Birth: Karachi.
Marital Status: Married
N.I.C #: 42000-0473088-2
Passport #: AA5210882 Issue Date 01.Nov.2011 Expiry Date 30.Oct.2016
Reference
Furnished upon request
Contact this candidate