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Customer Service Administrative Assistant

Location:
London, Gt Lon, United Kingdom
Posted:
February 29, 2016

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Resume:

Name: CINDERELLA SAMSON

Home Address: Akhtar Colony, B-10, House # 571, Korangi Road Karachi Pakistan

+923*********

Cover Letter

Dear Sir/Madam

I understand that you are currently recruiting staff for your organization. I am very interested in the vacant position relevant to my employment background and previous qualification. I believe that my resume will demonstrate that I have the complete range of skills and experience to be able to achieve in the advertised position including the communication and IT skills required.

I have 14 years of professional experience in the field of education consultancy, administration and customer service. I am looking for a new challenge that will provide me with the opportunity to further develop my skills.

I have enclosed my CV to support my application. It shows that I will bring important skills to the position, including:

Time Management and strong Organizational Skills

High-level Customer Service

Motivation and Dedication.

Information Technology.

I am passionate and professional and I believe I would fit well into the company’s team culture and contribute to the ongoing success.

I would very much enjoy having the opportunity to talk with you further to discuss the requirements and expectations of the position.

Thank you for considering my application. I look forward to hearing from you.

Sincerely,

Name CINDERELLA SAMSON

Home Address: Akhtar Colony, B-10, House # 571, Korangi Road Karachi Pakistan.

E-mail: actqj3@r.postjobfree.com

Cell #: 030********/030******** Skype ID Cinderella. Samson

Career Objective

I am a self-motivated person with 14 years of professional experience. My career objective is to gain comprehensive understanding of business and organizational dynamics, and employ my skills and knowledge to help organization utilize their resources more effectively

Education

Bachelor of Arts

University of Karachi, St. Joseph’s College for Women, Major (Psychology; Philosophy, Political Science).

Higher Secondary Certificate

Board of Intermediate Education Karachi, St. Joseph’s Govt. College For Women

Secondary School Certificate

Board of Secondary Education Karachi, St Patrick’s Girls Secondary School

Working Experience

Dec 2014 to date A.F.Ferguson & CO PwC Executive Secretary to Senior Partner

Maintaining Senior Partner personal files.

Solving any problem situations within the capacity internally or with client.

Arranging Partner’s calendar for internal and clients meetings.

Handling In/out partner e-mails/faxes/ letters.

Maintaining and updating Admin files (contacts for the Partner) and updating them.

Handling Partner’s travel arrangements business and sometimes personal (ticket booking and hotel reservation).

Maintaining Partner’s equipment maintenance & services, stationery, florist, etc.

Coordinating between the Company’s departments (Partners, Directors, Managers and staff) and the Partner.

Directing correspondences i.e. mail, faxes, letters, bank reconciliation, etc… to the concerned parties.

Ensuring that events and conferences are booked properly in advance for Partner and related parties.

Coordinating efforts with the Associations that the Partner is member in.

Accessing the general mail and addressing/ directing the mail to the concerned parties.

Karachi Electric Supply Company Ltd

Confidential Secretary

April 2011 to Nov 2014

Duties & Responsibilities:

Using expertise to make a work process more efficient by reducing times and improving accuracy.

Responding to inquiries (calls, emails, etc) in a timely manner.

Responding to /tracks customer complaints/concern. Communicating openly and honestly with superiors and subordinates.

To assist team members and supervisor.

To monitor process of New Connections department, progress and result plus ensure assignments are completed in time through follow up and acquiring feedback from the concerns of the department.

ADMINISTRATION

Performs Administrative Assistant functions as directed, including answering and initiating telephone calls, opening and routing postal correspondence, drafting routine letters, filing documents, preparation of reports, graphs, charts, and tables for inclusion in written reports and meetings.

LEADERSHIP

Performs Administrative Assistant functions as directed, including answering and initiating telephone calls, opening and routing postal correspondence, drafting routine letters, filing documents, preparation of reports, graphs, charts, and tables for inclusion in written reports and meetings.

HRSG Outsourcing – Client Organization ICI Pakistan Limited

Guest Relationship Officer

Nov 2007 to March 2011

Duties & Responsibilities:

Coordinating with all the visitors

Handling of the Electronic Assess Control System (i.e. Swipe Cards), Issuing Temporary Swipe Cards.

Monitoring card activity history report.

Maintaining Attendance record for all departments.

Working on Lotus notes.

Target Associated Merchandising Corporation

Admin Assistant

May 2006 to Nov 2007

Duties & Responsibilities:

Maintaining Attendance record manually

Routine Filing and Administrative duties.

Maintaining Health Insurance claims of employees, i.e. medical, and dispatch.

Scheduling Meetings and Appointments.

Arranging Flight booking, boarding, and lodging for the employees and the guests.

Correspondence, assisting Manager in handling mails faxes, emails, maintaining Routine filling and various Documentations of the company, telephone calls and maintaining record, taking messages and replying back to them on urgent matters.

Receiving signatures as required on our daily routine documentations like cheques, memo’s, circulars, letters, requisitions, gate-pass, bills, etc from our Administration Manager.

Target (Associated Merchandising Corporation)

Receptionist May 2004 to April 2006 Duties & Responsibilities:

Responsible for all office activities including typing filing, reception and post room work

To manage all secretarial responsibilities

Awareness of confidentiality and data protection issues

Working on Microsoft Outlook for managing company email and shared diaries.

Typing, faxing, emailing, scanning, photocopying, filling hotel and air reservations.

Khan & Co - Client Organization Avari Towers

Guest Relationship Officer Nov 2000- April 2003

Duties & Responsibilities:

Providing customer service

Checking daily menu

Confirming reservations

Looking after day-to-day activities for restaurant’s promotions

Handling stressful situations and maintain a positive attitude

Skills

Excellent written and oral communication skills

Strong organization and office administration skills

Patience and the ability to work under pressure

Customer service skills

Multitasking and prioritization skills

Ability to use time efficiently and meet deadlines

Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook, Microsoft Office 2007.

Languages

Urdu, English, Punjabi

Personal Information

Nationality: Pakistani

Date of Birth: November 10, 1980

Place of Birth: Karachi.

Marital Status: Married

N.I.C #: 42000-0473088-2

Passport #: AA5210882 Issue Date 01.Nov.2011 Expiry Date 30.Oct.2016

Reference

Furnished upon request



Contact this candidate