Manager Service

Stacie LeSeur

*** ******* *****, ****** ****, FL 32073; 904-***-****; actqdl@r.postjobfree.com

Objective To utilize and expand my current knowledge in the Anti-Money Laundering field.

Experience Citibank, Jacksonville, FL

March 2015 – present

Anti-Money Laundering Team Lead

Manage AML analysts

Run daily reports on all metrics to ensure compliance

Experience in CMT/Mantas/Actimize, Citismart, Business Objects, SAR database,

CRU, On Demand, CitiKYC, Lexis Nexis, File Maker Pro, DWIM, Citiscreening

Experienced in Excel, Microsoft

Proficient with external research

Excellent writing skills

Ability to work efficiently with upper management

Ability to identify performance strengths and weaknesses in analysts

Review analyst cases for closure and escalation

Citibank, Jacksonville, FL

May 2011 – March 2015

Unit Manager - Identity Fraud Department

Lead a team of 20 agents

Complete and coach to quality monitors, daily statistics, and monthly score cards.

Manage day to day operations with call volume,

Manage skill staffing, and service level monitoring.

Interview potential applicants to the department.

Maintain the department records under Iron Mountain

Handle escalation calls in the department.

Experience in Rumba, Sawgrass, FDR, Falcon, Peoplesoft, Citisource, Lexis Nexis

Experienced in Excel, Microsoft

Ability to work efficiently with upper management

Citibank, Jacksonville, FL

August 2010 - May 2011

Unit Manager - Credit Risk Early Warning Department

Lead a team of 20 agents

Complete and coach to quality monitors, daily statistics, and monthly score cards.

Manage day to day operations with call volume, skill staffing, and service level monitoring.

Review and respond to presidential inquiries.

Update training modules for training classes.

Work with training to create a training team within the department.

Reviewed payment on accounts, expert with payment floats, payment investigations

Citibank, Tucson, AZ

December 2005-August 2010

Unit Manager - Fraud Department

Lead a team of 15-24 fraud agents.

Complete and coach to quality monitors, daily statistics, and monthly score cards.

Manage day to day operations with call volume, skill staffing, and service level monitoring.

Train Respect at Work module to new hire groups.

Interview potential applicants to the department.

Handle escalation calls in the department.

Maintain a site department cross training matrix.

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