Customer Service Human Resource

OBJECTIVE

Driven and resourceful individual seeking to secure a position to strengthen and provide success to the firm

SUMMARY OF QUALIFICATIONS:

COMMUNICATION AND COMPUTER SKILLS

● Approximately nine years of experience in the food and beverage industry

● Effective communication, interpersonal, and task prioritization skills used to solve conflict and increase customer loyalty

● Intermediate proficiency in Microsoft Suite (Office, Excel, PowerPoint)

● A self-motivated individual and a team player who leads group members in school groups and with professional team to achieve common goals

HUMAN RESOURCE SKILLS

● Experience as a shift manager Promoted to management position within two years

● Designed a scoring guide along with structured interview questions in a Recruitment and Selection course resulting in 80% grade

● Monthly check up around the Roger Centre as a member of the Workplace Health and Safety Committee

● Human Resource Diploma

EDUCATION and CERTIFICATES:

● Diploma, Human Resource, George Brown College Sept 2012 – Dec 2015

● Member of Workplace Health & Safety Committee at Aramark Roger Centre

● Obtained Smart Serve Certificate Jan 2010

● Received Food Handlers Certificate July 2013

WORK EXPERIENCE:

Rogers Centre/Aramark Sports Event Supervisor (p/t seasonal) March 2015 – Present

● Provide exceptional customer service in assisting with questions and concerns

● Assist in recruiting new hires through screening resumes and face to face interviews

● Trained new hired staff on workplace fundamentals through effective communication skills and handling payments using POS system; credit, cash, debit, and gift card transactions

● Supervise five hundred part time staff members prior, during, and post event

● Delegate task to Stand Managers and beer servers with operation plans

Rogers Centre/Aramark Sports Stand Manager (p/t seasonal) Jan 2010 – feb 2015

● Provide exceptional customer service in assisting with questions and concerns

● Accurately process cash, debit, credit, and gift card transactions, and balancing to a $2100 float

● Monitored and recorded food cooking temperatures to adhere to safety procedures

● Delegate and assigned task to stand attendants

● Responsible for opening and closing inventory of assigned concession stand

Astros Gaming Corporation Gambling Attendant (p/t seasonal) Aug 2009 – Sept 2009

● Provide exceptional customer service in assisting with questions and concerns

● Solved issues regarding disputes with customers by compromising with them

● Accurately process cash and balancing to a $100 float

● Quickly calculated simple math while collected and distributed money

● Reviewed balance sheet and withdrew money in absence of a supervisor

References are available upon request.

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