Ernesto A. Tapia
**** ****** ** **** ***** • Sierra Vista, AZ 85635
Cell: 520-***-**** • E-mail: email@example.com
Business Administration, Minor in Information Technology seeking career opportunity for growth and professional development in Information Technology in the technical field of Systems Test Engineering.
Test Planning and Review
Network Analysis and Network Infrastructure
DoD Certification Testing Environment
Information Assurance Volunteer Apprenticeship
Unified Capabilities Communication Testing
Hardware / Software Integration
Risk Mitigation and Quality Assurance Testing
Strong Organizational and Communication Skills
Unified Capabilities Engineer Start:
STG Inc. Government Contractor
Operate, maintain, troubleshoot, secure, provision and provide service management of multi-vendor IP-VTC technologies including: Video Teleconference (VTC), Scheduling, Application Aware Firewalls, Video Communication Servers (VCS), Telepresence Management Suite (TMS), Multipoint Control Units (MCUs), Distributed Media Application (DMA), Converged Management Application (CMA)
Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc.
Interacts closely with customer representatives on highly advanced technical issues
Analyze engineering data to support network performance, security, and capacity planning in accordance with Army regulations, directives, and policies
Provide configuration management support for fielded devices
Performs system modeling, simulation and analysis
Participates in upgrading operating systems and design of system enhancements.
Provides input for documentation on new or existing systems.
Designing special projects and get them operational from the ground up.
Troubleshooting network issues, by running special commands on the firewall/router/switch to check if proper policies and rules are in place and to assist in giving the proper subnets to input on the network troubleshooting
Designs and plans network communications systems. Provides specifications and detailed schematics for network architecture. Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.
Conducts troubleshooting of network design and enterprise UC architecture
Evaluates and reports on new communications technologies to enhance capabilities of the network (QoS configurations). Viewed as an expert within the unified capabilities field.
Explains and presents high-level technical subjects and processes related to assignments.
Independently composes and delivers reports and presentations of the highest professional quality
Provide engineering support during system configuration, integrations, and stabilization of security mitigations and intrusion control mechanisms at Army P/C/S.
Develops and conducts tests to ensure systems meet documented user requirements
Identifies, analyzes and resolves system problems.
Provides system/equipment/specialized training and technical guidance.
Provide guidance, work leadership and knowledge to less-experienced system engineers.
Provide technical expertise in real-time internet protocol (IP) networking services to provide Theater service management, Network Operations (NETOPS), and security of voice and video to support over 600,000 Army Conus subscribers
Systems Test Engineer / Systems Analyst Start:
Tasc, Engineering, Aviation, Space, Cyber Security
Conduct interoperability assessment and certification testing on Unified Capabilities for voice & video telecommunications including time division multiplex switches. Internet protocol switches, routers and transmission equipment
Develop test requirements and plans in accordance with customer requirements and Unified Capabilities Requirements document.
Created an environment for efficiently executing functional/module level verification
Analyzed and performed regression test coverage that includes new features as the products mature through its life cycle
Performed cable patching and tracing out of wiring configurations in lab environment.
Knowledge of network test equipment and analysis software, such as packet captures and analysis tools and IP traffic generation tools
Generating Test Cases, Test Procedures and Test Reports. Completing assigned tasks to meet program schedule milestones
Conducting meetings with vendors and government personal to share information for a product that is undergoing the APL certification process
Quality Assurance testing that helps establish how vendors process, monitor, develop, collaborate within a certain range of government policy parameters.
Performing Quality Assurance Risk Mitigation involves communication and enterprise involvement, monitoring and controls for a system, privacy and security settings, and system build and test management
Conducting informal and formal factory verification activities including requirements checkout, test rehearsals and formal testing
Understanding of the Third Party tools and techniques that are being used while evaluating a system under test to measure performance
Provide complete customer support with installation, integration and system functionality issues as needed
Review and analyze test data and reports to ensure compliance with standards and verify the collected data meets the requirements threshold with objective criteria
Understanding functionality of call managers, routers, hubs, and bridges. Understand the current and emerging technologies of the communication industry
Capture and analyze system traffic and provide insight and highlight any discrepancies
Analyze and expand regression test coverage to include new features as the product matures as well as verify the changes do not affect the legacy technology
Understanding of H.323, SIP, Virtual Machines and Audio and Video Endpoints. Via for setup or for registration purposes
Performed Risk Mitigation to reevaluate how policies, procedures and technologies are employed to reduce/eliminate vulnerabilities and system exposures
Note: Also volunteered on cross training for Information Assurance Testing, by providing all around support for the full time IA testers running SCAPS, STIGS, and importing scorecards, implementing changes to the System Under Test and ensuring systems are in coherence with the Information Assurance requirements
Engineering Technician – EPG – ManTech
ManTech, Government Contractor
Performed technical functions related to the support of testing activities such as set up, operation, maintenance, modification, circuit testing and calibration
Installed GTT and GTR receivers with Garmin GPS Radio equipment in vehicles and on site-locations across the test environment
Developed training procedures to perform GPS installations to ensure systems are installed properly
Reformatted hard drives and ensured hardware specifications were established to desired test specifications
Installed signal towers at site locations across the test environment. Ran diagnostics to confirm towers were functioning properly according to military and technical specifications
Created Ethernet Cables (Cat5) for testing
Provided detailed reports of inventory on hand also conducting inventory audits
Prepared and conducted test experiments, by setting up equipment and making sure personal knew their roles and responsibilities
Conduct tests and collect data in accordance with testing requirements
Team Lead – Lead a team of individuals during testing on how to perform daily activities, provided them insight on the most effective and efficient manner at the task at hand and delegated responsibilities based on test needs and what team members were capable of doing
Provided test and evaluation support to my Program Lead
Inspected products and processes for flaws and identified areas of improvement
Sales Representative/Customer Service Representative Start:
Provided knowledge of the market conditions to provide the best information for the customer
In depth knowledge of the products and services that were being provided to the customers. Anticipated customer needs and tailored customer service based on consumer needs.
Inventory management of the products on hand and provided guidance to what products/equipment was needed for the current market
Followed up with each customer to maintain a working relationships with customers to be able to anticipate their future needs
Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Managed and maintained all sales reports on a weekly basis and once a month for an overall breakdown of sales
Analyzed and reported changes due from monthly profit and loss
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
Resolves customer complaints in a timely manner by investigating problems, developing solutions, providing solutions to the customer ensuring their complete satisfaction.
Prepared reports; making recommendations to management based on the trend analysis of customer complaints, issues or concerns and provided recommended solutions.
Business Administration, MBA – In progress
Grand Canyon University
Bachelors of Science in Business Administration, minor in Information Technology
Grand Canyon University
Phoenix, AZ, graduated October 2012
Associates Degree in General Studies
Pima Community College
United States Citizen
Full Secret Clearance with Top Secret Clearance being Processed
Microsoft Office (Excel, Word, PowerPoint, Access) – (Proficient), QuickBooks, Outlook, 50-60 wpm
ITSM, TMS, Spectrum, Netscout, VCSs, MCUs, DMAs, RPRM, Polycom/Cisco VTC endpoints
Division I baseball collegiate athlete 2008 – 2010
Security + Certification (September 2014)
Polycom Certified Videoconferencing Engineer (April 2015)
Cisco CCNA in progress (Test date late March 2016)
Employee of the month (December 2015)