Ernesto A. Tapia

**** ****** ** **** ***** • Sierra Vista, AZ 85635

Cell: 520-***-**** • E-mail: actqc2@r.postjobfree.com

Business Administration, Minor in Information Technology seeking career opportunity for growth and professional development in Information Technology in the technical field of Systems Test Engineering.

SKILLS SUMMARY

Test Planning and Review

Systems Analysis

Network Analysis and Network Infrastructure

DoD Certification Testing Environment

Information Assurance Volunteer Apprenticeship

Unified Capabilities Communication Testing

Hardware / Software Integration

Software Maintenance

Risk Mitigation and Quality Assurance Testing

Strong Organizational and Communication Skills

System Administrator

Team Player

Problem Resolution

EXPERIENCE

Unified Capabilities Engineer Start:

STG Inc. Government Contractor

Operate, maintain, troubleshoot, secure, provision and provide service management of multi-vendor IP-VTC technologies including: Video Teleconference (VTC), Scheduling, Application Aware Firewalls, Video Communication Servers (VCS), Telepresence Management Suite (TMS), Multipoint Control Units (MCUs), Distributed Media Application (DMA), Converged Management Application (CMA)

Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways, etc.

Interacts closely with customer representatives on highly advanced technical issues

Analyze engineering data to support network performance, security, and capacity planning in accordance with Army regulations, directives, and policies

Provide configuration management support for fielded devices

Performs system modeling, simulation and analysis

Participates in upgrading operating systems and design of system enhancements.

Provides input for documentation on new or existing systems.

Designing special projects and get them operational from the ground up.

Troubleshooting network issues, by running special commands on the firewall/router/switch to check if proper policies and rules are in place and to assist in giving the proper subnets to input on the network troubleshooting

Designs and plans network communications systems. Provides specifications and detailed schematics for network architecture. Provides specific detailed information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements.

Conducts troubleshooting of network design and enterprise UC architecture

Evaluates and reports on new communications technologies to enhance capabilities of the network (QoS configurations). Viewed as an expert within the unified capabilities field.

Explains and presents high-level technical subjects and processes related to assignments.

Independently composes and delivers reports and presentations of the highest professional quality

Provide engineering support during system configuration, integrations, and stabilization of security mitigations and intrusion control mechanisms at Army P/C/S.

Develops and conducts tests to ensure systems meet documented user requirements

Identifies, analyzes and resolves system problems.

Provides system/equipment/specialized training and technical guidance.

Provide guidance, work leadership and knowledge to less-experienced system engineers.

Provide technical expertise in real-time internet protocol (IP) networking services to provide Theater service management, Network Operations (NETOPS), and security of voice and video to support over 600,000 Army Conus subscribers

Systems Test Engineer / Systems Analyst Start:

Tasc, Engineering, Aviation, Space, Cyber Security

Conduct interoperability assessment and certification testing on Unified Capabilities for voice & video telecommunications including time division multiplex switches. Internet protocol switches, routers and transmission equipment

Develop test requirements and plans in accordance with customer requirements and Unified Capabilities Requirements document.

Created an environment for efficiently executing functional/module level verification

Analyzed and performed regression test coverage that includes new features as the products mature through its life cycle

Performed cable patching and tracing out of wiring configurations in lab environment.

Knowledge of network test equipment and analysis software, such as packet captures and analysis tools and IP traffic generation tools

Generating Test Cases, Test Procedures and Test Reports. Completing assigned tasks to meet program schedule milestones

Conducting meetings with vendors and government personal to share information for a product that is undergoing the APL certification process

Quality Assurance testing that helps establish how vendors process, monitor, develop, collaborate within a certain range of government policy parameters.

Performing Quality Assurance Risk Mitigation involves communication and enterprise involvement, monitoring and controls for a system, privacy and security settings, and system build and test management

Conducting informal and formal factory verification activities including requirements checkout, test rehearsals and formal testing

Understanding of the Third Party tools and techniques that are being used while evaluating a system under test to measure performance

Provide complete customer support with installation, integration and system functionality issues as needed

Review and analyze test data and reports to ensure compliance with standards and verify the collected data meets the requirements threshold with objective criteria

Understanding functionality of call managers, routers, hubs, and bridges. Understand the current and emerging technologies of the communication industry

Capture and analyze system traffic and provide insight and highlight any discrepancies

Analyze and expand regression test coverage to include new features as the product matures as well as verify the changes do not affect the legacy technology

Understanding of H.323, SIP, Virtual Machines and Audio and Video Endpoints. Via for setup or for registration purposes

Performed Risk Mitigation to reevaluate how policies, procedures and technologies are employed to reduce/eliminate vulnerabilities and system exposures

Note: Also volunteered on cross training for Information Assurance Testing, by providing all around support for the full time IA testers running SCAPS, STIGS, and importing scorecards, implementing changes to the System Under Test and ensuring systems are in coherence with the Information Assurance requirements

Engineering Technician – EPG – ManTech

ManTech, Government Contractor

Performed technical functions related to the support of testing activities such as set up, operation, maintenance, modification, circuit testing and calibration

Installed GTT and GTR receivers with Garmin GPS Radio equipment in vehicles and on site-locations across the test environment

Developed training procedures to perform GPS installations to ensure systems are installed properly

Reformatted hard drives and ensured hardware specifications were established to desired test specifications

Installed signal towers at site locations across the test environment. Ran diagnostics to confirm towers were functioning properly according to military and technical specifications

Created Ethernet Cables (Cat5) for testing

Provided detailed reports of inventory on hand also conducting inventory audits

Prepared and conducted test experiments, by setting up equipment and making sure personal knew their roles and responsibilities

Conduct tests and collect data in accordance with testing requirements

Team Lead – Lead a team of individuals during testing on how to perform daily activities, provided them insight on the most effective and efficient manner at the task at hand and delegated responsibilities based on test needs and what team members were capable of doing

Provided test and evaluation support to my Program Lead

Inspected products and processes for flaws and identified areas of improvement

Sales Representative/Customer Service Representative Start:

N’Connect (AT&T)

Provided knowledge of the market conditions to provide the best information for the customer

In depth knowledge of the products and services that were being provided to the customers. Anticipated customer needs and tailored customer service based on consumer needs.

Inventory management of the products on hand and provided guidance to what products/equipment was needed for the current market

Followed up with each customer to maintain a working relationships with customers to be able to anticipate their future needs

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Managed and maintained all sales reports on a weekly basis and once a month for an overall breakdown of sales

Analyzed and reported changes due from monthly profit and loss

Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses

Resolves customer complaints in a timely manner by investigating problems, developing solutions, providing solutions to the customer ensuring their complete satisfaction.

Prepared reports; making recommendations to management based on the trend analysis of customer complaints, issues or concerns and provided recommended solutions.

EDUCATION/CREDENTIALS

Business Administration, MBA – In progress

Grand Canyon University

GPA: 3.8

Bachelors of Science in Business Administration, minor in Information Technology

Grand Canyon University

Phoenix, AZ, graduated October 2012

Associates Degree in General Studies

Pima Community College

Tucson, AZ

OTHER

United States Citizen

Full Secret Clearance with Top Secret Clearance being Processed

Microsoft Office (Excel, Word, PowerPoint, Access) – (Proficient), QuickBooks, Outlook, 50-60 wpm

ITSM, TMS, Spectrum, Netscout, VCSs, MCUs, DMAs, RPRM, Polycom/Cisco VTC endpoints

Division I baseball collegiate athlete 2008 – 2010

Security + Certification (September 2014)

Polycom Certified Videoconferencing Engineer (April 2015)

Cisco CCNA in progress (Test date late March 2016)

Employee of the month (December 2015)

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