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Administrative Assistant Customer Service

Houston, TX
February 28, 2016

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Summary: To be in an environment where I can use my skills/proficiency to enhance productivity.

Computer Skills:

Microsoft Office 2013 *Microsoft 2013 Suite* (Word, Excel, PowerPoint) Internet Explorer)

Professional skills:

Marketing, Sales, and Customer relations



Tax Preparer/Client Care Specialist/Call Center Representative- Jackson Hewitt 2013-2016:

Responsibilities/Duties included, but were not limited to:

Filing tax forms for JH clients, maintaining tax files, assisting with tax refund disbursements with the American Express Serve Card and paper return office checks; maintained client call list for over 30 JH locations on the JH database, scheduled appointments for new and past clients through phone and in-person communication at the Friendswood and Seabrook locations, assisted with sales, marketing, and client campaigns, was the acting liaison between the tax preparers and clients for conflict resolution.

Cozyglow Candles – Owner

Created my own website for Cozyglow Candles to display my homemade candles, soaps, and lotions that I created from paraffin wax (candles), pure vegetable glycerin (soaps), and lotions (my personally created formula for relief of skin irritations and rashes). Marketed my products, with personally designed business cards and pictures, in-person, as well as through the internet website for two years.

Administrative Assistant - Miami Institute of Psychology:

Varied responsibilities included: Typing letters to students and companies, taking “minutes” at staff meetings, and maintaining the switchboard when needed.

Administrative Assistant – Technology Search:

Reported to the President and Vice President. Responsible for typing client resumes, scheduling appointments, invoicing, and making travel arrangements for the President.

Administrative Assistant – TSR Recruiting Services:

Reported to the Vice President and the Data Recruiting Specialist. Prepared company presentations for meetings with American Express. Typed letters via Dictaphone, as well as typed re-structured resumes for perspective clients.


Health & Beauty Aids (HBA) Manager at United States Coast Guard Base Post Exchange (PX)

Order Processor, Customer Service, Typist, Jr. Secretary at Scalamandre Fabrics

Rental Agent, Requisitions, Record keeping, Lite Bookkeeping at Avis Rent-a-Car

Special Awards:

Salutatorian Award (3.9 GPA), for Digital Literacy-IC3 - Microsoft Suite 2013


San Jacinto Community College, Pasadena, TX – 3.9 GPA

Digital Literacy-IC3 - Microsoft Suite 2013 (Word, Excel, PowerPoint, Internet Explorer)

Phlebotomy and Clinical labs – 4.0 GPA

Alvin Community College, Alvin, TX – 4.0 GPA

Medical Administration Procedures and Medical Terminology

Sullivan County Community College, Loch Sheldrake, NY

Business Administration and Secretarial program

References are available upon request.

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