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Data Entry, Cust. Service Agent, home healthcare

Kansas City, KS
February 28, 2016

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April Belton

**** ******* ***.

Kansas City, Mo. 64132



Professional Experience



11225 College Blvd 450, Overland Park, KS 66210

Customer Service October2013 - December 2014

Acted as a listing agent for Selling agents and Showing agents.

Located lists of properties for home buyers and selling agents.

Coordinated appointments with Showing Agents to showcase homes or model homes.

Entered purchased agreements, closing agreements and contract documents.

Assisted in giving gate code or lock code for homes to be showcased.

Actively followed up with Showing Agents (SA) to confirm showing appointments

Ask questions in accordance with instructions to obtain information in order to give

i nformation

Documented calls taking or giving in order to know what was said or told.


10895 Lowell Ave Overland Park, Ks, 66122

Customer Service May 2012 - November 2013

Ask questions in accordance with instructions to obtain various specified information, such

as person's name, address, age, religious preference, or state of residency.

Compile, record, and code results or data from interview or survey, using computer or

specified form.

Contact individuals to be interviewed at home, place of business, or field location, by

telephone, mail, or in person.

Perform patient services, such as answering the telephone or assisting patients with

f inancial or medical questions.

Review data obtained from interview for completeness and accuracy.

Ensure payment for services by verifying benefits with the person's insurance

provider or working out financing options.

Assist individuals in filling out applications or questionnaires.

Locate and list addresses and households.

Explain survey objectives and procedures to interviewees and interpret survey questions to

help interviewees' comprehension.

I dentify and resolve inconsistencies in interviewees' responses by means of

appropriate questioning or explanation.

Prepare reports to provide answers in response to specific problems.


333 W Pershing Rd Kansas City, MO 64108

Data Entry Clerk Jan 2012 - June 2012

Processed confidential Tax information

I dentified and resolved system and account issues

Updated Departmental standard operating procedures and database to accurately reflect

t he current practices

Developed and created a more effective filing system to accelerate paperwork processing

Verified and logged in deadlines for tax information


2321 Independence Ave. Kansas city, Mo. 64124

Sales Associate October 2011 - May 2012

Contact prospective customers to present information and explain available services.

Determine customers' financial services needs and prepare proposals to sell services

t hat address these needs.

Review business trends to advise customers regarding expected fluctuations.

Make presentations on financial services to groups to attract new clients.


8652 East 63 rd St. Raytown, MO 64133

Cashier August 2010 - May 2011

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and


Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise.

Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

Maintain records related to sales.

Place special orders or call other stores to find desired items.

Watch for and recognize security risks and thefts, and know how to prevent or handle these


Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge

slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Bag or package purchases, and wrap gifts.

made sure customer is satisfied.


Paseo Academy of Fine and Performing Arts, Kansas City, Missouri

H igh School Diploma, May 2008

Major Vocal Music

M inor Fashion and Costume Design

Heritage College, South Kansas City, Missouri

Associates, December 2012

Major Massage Therapy

M y Skills is Deep Tissue, Sports Massage, Swedish Massage, Neuromuscular Massage,

Clinical Assessment, Anatomy and Physiology, Prenatal Massage

M y Techniques Effleurage, Petrissage, Friction, Tapotement, and Vibration

Additional Experience

set up payments schedules, extended due dates, changed banking and general information

and answered questions over the phone for loan applicants.

cook, clean, organized, friendly, flexible, versatile and easygoing.

K nowledgeable about different massage modalities

Teacher’s aide

Carefully monitored kids play activities

Offered detailed daily reports that outlined each child’s activities

Maintained daily records of activities, behavior, meals, and naps

Clearly identified warning signs of emotional and developmental problems in children

Escorted children on outings and trips to local parks and zoos.

Prepared food, cooked and cleaned at Popeye’s

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