Ashish Ajmani

**** ********** ***** ***********, ** L5M 0J8 647-***-**** actq8m@r.postjobfree.com

Manager – Application Services and Delivery

PROJECT MANAGEMENT APPLICATION SUPPORT FRAMEWORK ENTERPRISE IMPLEMENTATIONS

Experienced IT professional offering more than 15 years of success leading all phases of diverse technology projects: a highly qualified and versatile senior IT Professional with proven expertise in process analysis, operations support, and project design and software / infrastructure management.

Business strategist: plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Excellent communicator: leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Professional Experience

Teranet, Toronto ON

Manager, Application Services May 2015 – Present

Teranet is an online service provider for Electronic Land Registration, enabling customers to conduct online registrations as well as title and writ searches related to real estate.

Applications: Teraview, Writs, Geowarehouse, Centralized Services

Tools and Technologies: UNIX (Linux, AIX), J2EE, Oracle, Sybase, MS-SQL Server

Middleware: Weblogic, JBoss

Scheduling and Monitoring Tools: Control-M, BMC Patrol, Sitescope, HP Business Service Manager

Incident, Problem and Change Management: BMC Remedy

Incident Management/Problem Management

Single-point of contact for end-to-end incident process for major incidents and problems including root cause identification/analysis, stakeholder communications, escalations to management, and post incident review.

Act as 7/24 on-call resource to support incident management and change management across application and database support services

Change Management

Coordinate major changes impacting all production services. Facilitate communications from/to stakeholder groups and mitigate risk to production environments.

Projects

Support for major project initiatives, partner with PMO, Implementations, VMO, Fraud Operations and IT to ensure smooth transition from implementation to Business Acceptance.

Operations Management

Meet deadlines and delivers expected results consistently, with emphasis on executing development within team and provide proper support to solutions through clear and direct leadership.

Cultivate relationships and develop a rapport with customers and within the entire organization.

Maintain a strong level of understanding of the Business Tool technologies and a forward looking perspective on strategic business needs.

RBC Capital Markets, Toronto ON

Manager, Cash Equities Application Support & Operations July 2013 – May 2015

Institutional Equities Applications: Fidessa Trading Workstation (FTW), Fidessa Data Administrator (FDA), Fidessa Server, Global Back Office Interface (GBOI), CTAC, OASYS, Algo Trading

Technologies: FIX Protocol 4.2, Electronic FIX Gateway, UNIX, Sybase, Tidal, Autosys, SQL

Database: Sybase

Incident and Problem Management Tools: HP Service Manager 9, Confluence 4.3.7, JIRA 5.1, Weekly CAB Meetings

Application Support and Project Management

Responsible for Project and People management of Equities trading applications, specifically pertaining to Cash and Electronic trading. Manage application support team of 10 on-shore and 3 offshore resources providing Level 2 support to cash equities and electronic trading desks.

Key Responsibilities: High availability of systems, No SLA breaches, effective incident and problem management, adherence to security and compliance requirements and build effective relationship with business and senior IT management.

Manage budgets related to projects and support including regular tracking and financial forecasting.

Ensure offshore team effectively collaborates with on-shore teams in handling incident tickets, build knowledge depth and introduce processes for effective application support.

Ensure seamless integration of new applications into the support structure.

Design and implement service catalog and service processes for application support.

Manage project schedules and take accountability for meeting key project milestones and overall project deliverables on time, within budget and adhering to standards

Work with infrastructure teams to provide ongoing infrastructure support for applications including regular infrastructure upgrades/patches/capacity growth/hardware upgrades

Key Recent Top Priority Projects Completed

AequitasNEO exchange integration with RBC institutional trading platform Fidessa

Release upgrade of Back Office Trading system resulting in quicker trade compression and auto booking time.

Migration of application and database servers from decommissioned data center to new data center facility.

ScotiaCapital, Toronto ON

Manager, Applications Service - Wallstreet FX July 2010 – July 2013

Applications & Technologies: WallStreet FX (Version 5.0.1), Money Market (4.3.7), Murex,Oracle 10/11g, Java, Weblogic 10.3, SQL, MQ Series7, Clearcase, PERL

Projects

WallStreet FX Dodd Frank Reporting

Scope: Configure and setup BackOffice within WallStreet for Dodd Frank Reporting and eFX

Successfully led and manage reporting requirements in compliance with Dodd Frank Act with respect to trading, out-trades and position limits.

WallStreet FX Upgrade 5.0.1

Participated in the project implementation of WallStreet FX upgrade to version 5.0.1 from version 4.0

WallStreet Money Market 4.3.7 Roll-out

Participated in the project lifecycle of WallStreet MM 4.3.7 roll-out. The scope of the project was to replace the existing legacy funding system with WallStreet MM 4.3.7

Application Support

Manage L2 application support team supporting FX (Foreign Exchange) applications (Front Office and Back Office) used by Scotia Capital trading desks globally.

Identify and resolve high to critical complex production problems (Java Errors, FIX messages) for support of applications in various environments. Responsible for deploying the application, troubleshooting and setting up the environments for the application using Weblogic.

Perform technical management of incident resolution and implement corrective actions as needed.

Prepare draft release for code promotion; attend weekly change management meeting for promotion approval ensuring testing and implementation documents are in place.

Use ClearCase software versioning tool in promotion of code in DEV/UAT/Production environments.

Resolution and Prevention of Problems

Ensure systems are operational as per agreed SLA and they have a high degree of integrity and reliability.

Escalation point for after hours support issues which could be related to the core functionality of applications or problem with interfaces (Reuters, Bloomberg, TOF, CLS, BESS and Global Cash Management).

De LAGE LANDEN FINANCIAL, Oakville ON

Manager, Application Support Aug 2008 – July 2010

De Lage Landen is a global provider of leasing, business and consumer finance solutions, including vendor finance and factoring.

Applications: Front Office: HCL Capital Stream Finance Center, IDS Rapport. Back Office Infolease

Tools and Technologies: UNIX (AIX), J2EE, Oracle, Shell Scripts

Middleware: Weblogic Application Server 10.3, Websphere MQ Series 6.0

Managed the application delivery and technical and operational support of front end high volume commercial leasing applications across North America and Europe Regions.

Categories of Clients Managed: Original Office Equipment Manufacturers (Canon, Minolta), Agriculture and Food, Construction and Material Handling Equipment Manufacturers and Healthcare.

Ensured that support issues/activities were tracked accurately and accomplished within the SLA targets.

Acted in capacity of Technical Consultant for new initiatives analyzing project requirements and recommend solutions, also determine best solution for complex application issues.

Co-ordinate change Management for change requests, ensuring requirements were captured coordinated testing and obtained sign-off, ensured dependencies were met and backup plan was in place.

Vendor Management – Work with vendor in following areas: Problem Resolution, Upgrades, Preparing SOW (Statement of Work) and deployment plans.

Provided support services for other DLL offices and off-shore service provider and ensured appropriate cross-team collaboration/cooperation of activities for the Canada office.

Coordinated and provided input to Disaster Recovery planning and testing, and IT Internal Controls testing.

CIBC, Toronto ON

Technical Lead – Production Application Support Aug 2005 – Aug 2008

(Global Operations and Finance Technology)

Developed competencies in Tidal, Autosys, Connect Direct UNIX, Tumbleweed, etrust, NDM, SSH Tectia Programming, UNIX Shell Scripts, Batch Processing, File Transmission Protocols (FTP, SFTP, and SCP).

Managed Application Maintenance/Change Control/ Problem Solving/ Performance Mgmt.

Ensured timely resolution of support issues following the ITIL methodology.

Provided training to internal clients on product usage and service offerings.

Identified and verified details of various production problems before determining an appropriate resolution and summarized critical incidents for submission to senior management.

Resolved conflicts, worked with cross-functional teams to ensure barriers were identified and resolved. Escalated matters as appropriate ensured there was follow up on action items and ensured various project deliverables were not jeopardized.

Managed delivery of data feed jobs using FTP/SFTP services within TIDAL/Autosys environment and the Feed Hub service in conjunction with Technology Solution development teams and other Global Core Organization support teams.

Planned and coordinated support team activities for multiple initiatives of varying complexity.

COMPUTER SCIENCES Corp., (CSC), Brampton ON

Senior Middleware Analyst – Nortel Networks Account June 2000 – July 2005

Tools and Technologies: Web sphere MQ Series 5.3, Message Broker, Web methods, IBM Crosswords, Oracle Server 9i, TCP/IP, HTTP, FTP, XML, SSL

Platform: HP-UX 11.0, IBM AIX, SunOS 5.8 and Windows 2003/NT

Handled Remedy Case Management, Change Control, Documents authoring including requirements, support procedures and estimates.

Provided technical expertise (level 2 and level 3 supports on a 7x24 on call schedule) and leadership in supporting corporate integration and infrastructure projects.

Installed and administered MQ Series on both UNIX (HP-UX, Solaris, and AIX) and Windows Servers.

Performed proactive monitoring and health check of servers running MQ Series and message broker.

Acknowledged, diagnosed and repaired system generated error codes on a 24x7 basis.

Resolved Integration Products related problem cases and carried out root cause analysis on recurring issues within the SLA (Service Level Agreement) targets.

Represented department in corporate wide cross - functional teams.

NORTEL NETWORKS, Brampton ON March 1998 – May 2000

Programmer / Anlalyst Aug 1999 – May 2000

Tools and Technologies: BaaN, Oracle Server 8 & 7.3.4, Business Objects.

Programming: SQL, PL/SQL, Korn Shell Scripts, Awk Scripts, Pro*C.

Platform: HP-UX 11.0, IBM AIX 4.3, SunOS 2.5 and Windows NT Server 4.0.

Managed development and global deployment of Corporate Finance Applications: BIM (BaaN Interface Module) and BCM (BaaN Configuration Module), servicing the Finance Community.

Provided internal operational and technical support for the financial applications (BCM/BIM).

Performed Unit and Integration testing for the new releases of the software. This involved writing, implementing and validating test results.

Programmer / Analyst April 1998 – Aug 1999

Tools and Technologies: Oracle Server 7.3.4, Oracle Developer/2000, Business Objects.

Programming: SQL, PL/SQL, Korn Shell Scripts, Awk Scripts, Pro*FORTRAN, HTML, Perl.

Platform: HP-UX 10.20 and Windows NT Server 4.0.

Developed and supported client server applications servicing the Repair & Returns operations for the Global Customer Service Solutions community.

Developed a web based reporting module using Business Objects for the Global Customer Service clients, which resulted in a saving of $100K/annum to the organization.

Provided superior systems support to internal clients in order to achieve their business objectives and implemented support processes to best support future business directions.

Participated in the Y2K certification program as a Subject Matter Expert (SME) for business applications. Activities included: Project planning, Assessment, Remediation, Testing and implementation.

Education:

Mangalore University, India

Bachelor of Engineering / Electrical & Electronics – Degree

Specialized Training:

Pursuing Canadian Securities Course (CSC)

Oracle Weblogic Administration 12c – Oracle Canada ( 2015)

Autosys Core Components - Computer Associates (July 2007)

ITIL Foundation Course - CIBC (Sept 2006)

IT Service Desk and Incident Management - CIBC (Sept 2006)

HP-UX System and Network Administration - School of IT Education (Nov 2003)

References provided upon request

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