Norbert Csorba

***-**** ********* ******,

East York ON, M4K 2R7

416-***-****

actq8l@r.postjobfree.com

SUMMARY

Qualified restaurant Head Waiter and Server with 4+ years of professional experience in the hospitality industry, proven success in organizing tasks, increasing sales, and multiplying business from limited material and resources is searching for hospitality industry where my experience and skills would be put in use. EXPERIENCE

Studio Moderna d.o.o., Subotica, Serbia S ales

Associate

MAY 2011 - JULY 2011

●Follow operational guidelines to ensure all compliance standards are being met and complete all required training.

●Provide customers with superior knowledge of all the product lines and services available.

●Establish trusting relationships with customers by helping them find the best products for their needs.

●Provide follow up service and guidance to customers, have a professional and friendly attitude.

Carnival Cruise Line, Florida, USA H ead Waiter

(Restaurant Supervisor)

AUGUST 2011 - DECEMBER 2014

●Full time, 70+ hours a week with no days off.

●Effectively promote and work in a group environment with other department team leaders, complete all reporting requirements.

●Develop and implement creative strategies to increase revenues and average checks via suggestive selling techniques.

●Closely monitor guests dining experiences and ensure team members are meeting member and guest needs and expectations.

●Inspire, train, and develop people for promotion, follow/enforce company policies and procedures.

●Ensure revenue and profitability goals are achieved, solid scheduling experience and creative thinking.

SKILLS

Excellent leadership,

communication,

organizational skills.

Good listener and creative

problem solver, self

motivated.

Understanding of specific

dining styles including

casual, fine, banquet.

Proficient in Micros system,

MS Office Excel and

Microsoft World, Solid Edge

V2

Constantly achieving

company sales goals.

4+ years of professional

background in restaurant

management and serving.

AWARDS

Canadian Food Handler

Certification.

Carnival Cruise Line

Excellence Award - best

seller of the month.

Multiple guest recognition

letters.

Multiple Shipboard

Certificates, Fire Fighting,

Security Awareness, Personal

Surviving Tech., Crowd

Management, etc.

Disney Cruise Line, Florida, USA S erver (Coordinator) MARCH 2015 - DECEMBER 2015

●Full time, up to 90 hours a week with no days off

●Working in a highly stressful and fast paced environment, being cool minded and calm is a crucial factor.

●Flexible and adaptable to any situation, individual or in a team.

●Assign servers side dutty, for closing the restaurant, provide exceptional detail in follow-u p.

●Using the Micros system for sales, executing inventory weekly of the dinning material, following up the four keys of success, safety, efficiency, show, courtesy.

●Protects establishment and customers by adhering to sanitation and safety control policies (USPH).

●Food and Wine pairing, 2 minutes 2 bites check back with the guest’s EDUCATION

Technical School “Mesc”, Subotica, Serbia S econdary School L eaving Certificate

SEPTEMBER 2004 - JUNE 2008

Equivalent to Secondary education, as a mechanical technician for computer aided design and CNC programing.

The Interior Design Institute, Vancouver, BC Canada Online Course

JANUARY 2016 - PRESENT

The course is a very comprehensive course in Interior Design, consisting of 12 modules covering everything from architectural history and the use of colour to setting up a business and dealing with clients References Available Upon Request

LANGUAGES

Multilingual: Fluent in

English, Fluent in Serbian,

Fluent in Hungarian, Basic in

Spanish

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