Customer Service Sales

Ana G. Reyes

** *’ Arcy Avenue., Hamilton, New Jersey 08629 Cell Phone: 609-***-****

Email: ********@*********.***

Objective

Seeking a challenging position where I can utilize my extensive customer service experience, ability to multi-task, and management skills to contribute to a company’s success. I am a dedicated self-starter with a positive attitude.

Summary

•Over 23 years work experience in retail and customer service

•Exceptional customer service and management skills

•Ability to effectively multitask under pressure

•Strong attention to detail

•Ability to identify and develop training opportunities to build stronger teams

•Strong communication skills with employees, customers and district managers

•Ability to explain and direct employees regarding presentation/product initiatives

•Dedicated to continuous personal development

•Recipient of multi-year award recognition for increased sales

•Microsoft Office Excel, Word and more

•Fluent in Spanish

Work Experience Sears Holdings Corporation. (September 1992- June 2014)

Kmart, Soft Lines VMS, Langhorne, PA (2013- June 2014)

Responsible for soft lines district sales, seasonal layouts, price changes and profit and loss

Lead in-stores meetings, delegated daily/weekly tasks to associates, taught and trained associates

Interviewed potential candidates for any position within the store Kmart, Visual Market Specialist (VMS), Moorestown, NJ (2006-2013)

District position-responsible for 12 stores and traveling to other districts to assist on as needed basis

Responsible for holding district meetings for soft lines managers and associates

Documented managers productivity in low performance situations Kmart, Soft lines Manager, Moorestown, NJ (2001-2006)

Responsible for sales, seasonal layouts, price changes and profit and loss

Lead in-store meetings, delegated daily/weekly tasks to associates, taught and trained associates

Interviewed potential candidates for any position within the store

Kmart, Sales Manager, Hazlet, NJ (2001: 9 months)

Sales manager for high volume store ($32M)

Provided customer service and sales support to enable stores to achieve sales goals

Communicated management updates and provided direction to Salaried Area Managers Kmart, Salaried Area Manager, Mercer, NJ (1995-2001)

Soft lines manager for low volume store ($9M)

Managed over 100 associates, responsible for associate training and communication

Accountable for profit and loss, cash management, layouts inventory and ordering Kmart, Department Manager, Somerset, NJ (1992-1995)

Ordered and received merchandise, managed damaged merchandise

Responsible for merchandise presentation, setting layouts and weekly ads

Managed three part-time employees

Kmart, Regular Associate, Somerset, NJ (1992: 2 months)

Responsible for assisting customers and meeting customer service expectations

Education, Skills/System Knowledge, Awards, Volunteer Activities & References (page 2)

Ana G. Reyes

29 D’ Arcy Avenue., Hamilton, New Jersey 08629 Cell Phone: 609-***-****

Email: ********@*********.***

Education

Middlesex County Community College (1994 – 1996) Part-time student

Mercer County Community College (September 2014- May 2015) Full-time student

Skills/System Knowledge

Ordering • Receiving • Item Management • Event Maintenance Updates • Add Transferring • Opening & Closing Transactions • Employee Scheduling • Layouts (all season) • Inventory • Supervising • Training and Teaching

Awards

2013-Cash award for increased sales at Langhorne, PA Kmart • 2011-Cash award for increased sales at

West Long Branch, NJ Kmart • 2000-Cash award for increased sales in Soft lines department at

Burlington, NJ Kmart • 1996-employee of the month at Trenton, NJ Kmart • 1994 & 1992-employee of the month at Somerset, NJ Kmart

Volunteer Activities

Interfaith Care Giver (2009 to Present)

References

Available upon request

Contact this candidate