Customer Service /Bilingual

Marilyn Casco

**** ** **** ****** ** W **** Humble TX, 77338 832-***-**** *******.*****@*****.***

Objective

A courteous, dedicated individual seeking a rewarding position as a medical receptionist. Offers strong knowledge of patient care along with clerical acumen to maximize the efficiency of facility.

Education

Medical Assistant 10/2011 Texas School Of bussiness

Major: Medical Assistant

Related coursework: Phlebotomist

High school 06/2010 Dekaney High school

Major: High school Diploma

Skills & Abilities

Skills

Fluent in English and Spanish

Analytical thinking, planning.

Accuracy and Attention to details.

Use of judgment and ability to solve problems efficiently.

Translation skills from one language to another, both written and oral

Proficient computer skills, especially MS Office.

Communication

• Self Motivated, initiative, high level of energy.

• Verbal communication skills.

• Decision making, critical thinking, organizing and planning.

• Tolerant and flexible to different situations.

• Problem analysis and problem solving

• Organizational skills and customer service orientation

• Adaptability and ability to work under pressure

• Initiator

Leadership

Project management skills: Influencing, leading, negotiating and delegating abilities.

An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

Experience

Customer service Representative APAC customer service 08/2012-Present

Communicated directly with customers by phone.

Provided customers with technical support.

Met with other team managers to discuss possible improvements in customer service.

Trained and coached team members to deliver a high standard of customer service.

Learned about products and services and kept up to date with changes.

Worked with administration: forwarded head count, requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including transactions, comments, inquiries and complaints.

Supervisor Promark Research 06/2012 - 09/2012

Monitoring Performance

Delegating work duties to individual staff members.

Writing reports for senior management and delivering presentations.

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