Customer Service Manager

Li’Toya Gray

SUMMARY OF QUALIFICATIONS:

•* plus years ATS tracking system.

•5 years as a Human Resource Manager.

•Certified HR Professional.

•10 plus years with Microsoft suite and research.

•10 years plus in recruiting directly

•HR corporate setting 10+ years, advisor, hiring, firing, recruiting on boarding.

Software Skills: All Microsoft Office, Data Entry, Editing, Analyzing and Retrieving Data, Insurance Billing, Internet Explorer, Intranet, Ten Key, Siebel, Citrix, IEX, Kronos, OMS, Apex, Insite, Stat trak, Avaya, Point of Sale Systems, Restaurant Operating Systems Recruiting, Interviewing, Screening/ Organize Employees Files/ Evaluating employee performance/ Accounts Receivable & Accounts payable/ Kronos based attendance managing/ Create and initiate corrective action/ Human Resource Credentialing Specialist

EDUCATION:

Heald College – Stockton, CA

Associate of Arts medical insurance billing and coding

Alison – Online

Fundamentals of Human Resources Certification

PROFESSIONAL EXPERIENCE:

Whataburger

Midlothian, TX

5/ 2015 - Current

Manager

•Handles Hiring, Firing and candidate screening interviewing in addition to managerial duties.

•Completed on boarding, new hire paper ensured employee received work name tags and uniform.

E-Degree

At home

12/2014- 7/2015

Educational HR Advisor

•Conduct interview sessions and group discussions to select the deserving candidates.

•Guide and advise the students in different matters related to education and career.

•Help the students choose a right career path offering different job opportunities.

•Ability to focus on multiple projects, develop new strategies and meet or exceed deadlines. Manage, train and motivate a team to meet corporate goals for the work group.

Asurion

At home

9/2014 -4/2015

Customer Care Protection Plan Representative

•Demonstrated problem-solving and multi-tasking skills.

•Decision-making: Knows and executes on decisions which are within their scope.

•Knows and asks for assistance on decisions which are outside of their scope.

•Able to maintain a regular work schedule to meet the needs of the business.

•Support and model the company values.

Einstein Noah Restaurant Group Inc.

Coppell, TX

03/2014- 8/2014

Store Management & HR Trainee

•Maintaining a professional, safe and fun work environment for all employees.

•HR Duties input employee information, clock in and out, shadowing for Management position.

OfficeMax

Garland, TX

03/2014- 8/2014

Customer service Logistic Clerk (Temp Assignment

•Schedule appointments

•Audit invoices to insure accuracy of the delivery

Sperlonga Matt Martin Real Estate

Coppell, TX

03/2014- 8/2014

HOA Researcher Specialist (Temp Assignment Completed)

•Act as liaison between clients and property management and HOA organizations.

•Develop and cultivate relationships with a variety of HOA companies.

•Develop and distribute clear concise information to supervisors and clients.

4 Trust Mortgage Inc

Dallas, TX

03/2014- 8/2014

Receptionist/ Assistant (Temp Assignment Completed)

•Answering phone 5 lines or more, greet clients and employees.

•Filing, faxing and assist higher management with day to day paperwork.

PCV Mucor Real Estate

Carrollton, TX

01/2013 to 02/2013

Status /Customer Service (Temp Assignment Completed)

•Confirm inspection was completed.

•Follow up with vendor to make sure that the acceptance of the order was confirmed.

Gates Auto Sale

Newark, CA

08/2007 to 08/2012

Customer Service Office Manager & HR

•Recruiting, hiring, firing and taking the right disciplinary action.

VA Hospital

Sacramento, CA

05/2007 to 08/2007

HR Specialist

•Credentialing of Health Care Professionals

•Interprets guidelines, regulatory requirements, contractual agreements and other related documentation as they pertain to the services provided by the upper management.

•Maintain all personal files and documents incompliance with the company policy and applicable legal requirements.

•Facilitate all employment related documents including records of hires, promotions, transfer, terminations, insurance coverage, pensions and any employment related information or documentations required by the government.

Teletech/ Allstate United Health Care Group

Stockton, CA

12/2001 to 12/2006

Call Center CSR Supervisor

•Managed company quality assurance.

•Working knowledge of human resources policies & procedures.

•Administered annual performance reviews and created performance improvement plans for staff.

PC Perry Enterprise

Stockton, CA

06/1996 to 12/2001

Human Resource Manager

•Provides advice and guidance to management relative to the provisions of employee relations policies and guidelines.

•Administer benefits program within area of responsibility.

•Coordinated the administration of employee safety, health, security, and recreation.

•Contributes to team efforts by accomplishing related results as needed.

•Assisting with the implementation of the performance management system that includes performance development plans and employee development programs.

•Assist in the development of an in-house employee training system that addresses company training needs including needs assessment, new employee orientation, management development, production cross-training, the measurement of training impact and training transfer.

•Participates in the recruitment process, including hiring recommendations and reviewing job offers.

•Process employee enrollments and terminations as required.

•Counsels employees on subjects such as disciplinary action and performance issues. Prepares documentation and makes recommendations to resolve employee problems.

•Counsels employees and managers on the consistent application of company policies and procedures.

•Participates in career development issues including discussing career paths with employees and serving as a resource for employees to express their concerns.

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