Medical Office

Location:

Posted:

March 01, 2016

MARIA WERTHEIMER

Pittsburgh, PA 15214

Clerk ***@***.***

Objective: Medical Administrative Support Professional

Skills: MS Word; familiar with Outlook; ;Windows 7, Vista, CPRS; Internet

Medical terminology

Office machines i.e. computer keyboard; copier; printer; multi-line telephone

Interacting with customers face-to-face to resolve office visit concerns

Call Center experience with the IRS and Dept. of Public Assistance offices; VA Hospital

Interpersonal skills within office protocols

Experience:

VA HOSPITAL - UNIVERSITY DRIVE 03-23-2015 - 11-06-2015

Medical Support Assistant

Used proprietary database to access information on Vista and Cprs screens for the vets

Sent notes to POC for doctors and clinical managers for the vets and their medical inquires

Handled all calls in a professional and discreet manner to protect veteran’s information

INTERNAL REVENUE SERVICE 01-2013 to 04-2013

Call Center Associate Temporary Position

Executed daily operations in the customer accounts division

Handled customer inquiries concerning past AGI income

Used proprietary database to access information for the taxpayers

Handled all calls in a professional and confidential manner as mandated by agency

Familiar with Managed Care

UEMPLOYMENT REVIEW BOARD 11-09 to 03-2013

Clerk Typist II

Used agency database to upload review files for processing to Harrisburg

Filed case files according to agency policy

Processed incoming and outgoing mail

Assisted clerks in putting cases on docket for hearings

ALLEGHENY COUNTY ASSISTANCE OFFICE 02-04-to 07-09

Clerk Typist II

Intake department protocols were followed for the general public who were in office

Multi-line telephone was used daily. Performed call center duty as needed

Used proprietary database for accessing customer information

Processed EBT cards for the clients so they can be used accessed for benefits

Education: Perry H.S. Graduate

Bidwell Training Institute -Graduate 2001- Medical Transcription