Customer Service Sales
Resume:
Fil Alcana Domingo
actq6h@r.postjobfree.com
OBJECTIVE
Seeking a position that will benefit from my customer service experience, positive interaction skills where my years of experience can improve the customer satisfaction.
PROFESSIONAL EXPERIENCE
Banking Specialist II
IBM Daksh Business Process Services Phils. Inc. (Bldg H, UP Ayala Technohub, Quezon City, Philippines KeyBank
Retail Service Associate (March 2014-November 2014)
Resolve customer concerns over the phone
Offer products that meet customers’ ongoing financial needs
Care deeply about providing exceptional customer service
Works with a specific retail branch product or service.
Credit Card Trained (November 2014-December 2014)
Reviews credit applications to assess credit worthiness and prevent fraud
Responds to customer inquiries on bank products and services via phone
Maintains delinquent payment files and processes payoffs.
Implements key features and functions of a specific product or service.
Mortgage Specialist (December 2014-Present)
Expertise in Mortgages, Underwriting, Lending, Brokerage Accounts and Investment Banking.
Strong knowledge of corporate banking regulations and compliance
Technical Customer Care Representative- Aug 2012 - Feb 2013 (6 months)
TELETECH ( Level 1, Robinsons Novamarket, Cor. Maligaya Quirino Highway
Novaliches, Quezon City) Verizon Wireless
Answer incoming customer calls and provide assistance for registration, email creation, physical line signal testing,
Modem/filter set-up, plus email, browser, and modem troubleshooting
Interact and coordinate with other departments to resolve customer issues
Interpret customer records and repair tickets
Sell additional products or services
Develop and maintain spreadsheets
Make computer notations while speaking with the client
Work with outside vendors to restore customer service
Test, analyze and clear customer reported trouble
Card Specialist - Aug 2012 - Feb 2013 (6 months)
TELETECH (Bldg H, UP Ayala Technohub, Quezon City) Bank of America
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop
payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
Process necessary paperwork to rebate customer service charges.
Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal
Input, maintain and/ or delete ATM and debit cards within system.
Transfer funds to cover customer overdrafts as directed by bank operations.
Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank.
Telespecialist- Aug 2011 - Aug 2012 (1 year)
CA Telemarketing Inc. (Niscom IT Building., 41 Commonwealth Avenue
Brgy. Holy Spirit, Quezon City)) 3E Company
• Generating and qualifying leads through cold calling
• Managing leads by tracking and following up on them
• Conducting sales presentations and product demos via the phone and internet
• Closing sales and meeting monthly sales goals in accordance with development plan.
• Producing activity reports
• Attending tradeshows and conferences
• Working with Affiliate Sales to cross generate leads
Educational Background
BS NURSING- Our Lady Of Fatima University
Graduation Date: March 2010
References
Priscilla Barcena Operations Coach (Tele Tech Phils.) 090********
Rodolfo Padilla Businessman (Padilla Machine Shop) 023844850
Vanessa Beninsig Team Manager (CA Telemarketing Inc.) 090********
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