Manager Management
Resume:
Tania Miller
***** ******** ****** ********
Tél: 06.33.56.29.03
Nationality: British
E-mail: ************@**.***
Profile
A motivated, organized Human Resource coordinator and manager, with excellent communication and administration skills, who enjoys working as part of a team, but also possesses the initiative to work alone, under pressure and to deadlines.
Education 8 GCSE’S + 3 A levels - Grey Coat Hospital Secondary School, St James Park, London 1986-1993
Beauty Therapy and Spa Management FDA - University of Bedfordshire, Bedfordshire 1996-1999
TESOL Trinity Certificate - Saint George International, London- March 2006.
Cours de Civilisation française Sorbonne- Paris, 2011
Work Experience
Office Manager - Seadrill, Pointe Noire, CONGO, February 2015 - December 2015
Seadrill is a leading offshore drilling contractor employing approximately 9000 highly skilled employees. Seadrill aim is to unlock oil and gas for the benefit of our customers and their customers in the safest most efficient way.
Managed facility improvement and maintenance.
Managed filing systems (hard copy and electronic)
Managed and distributed incoming/outgoing mail and courier
Managed facility improvement and maintenance.
Managed filing systems (hard copy and electronic)
Managed and distributed incoming/outgoing mail and courier
Administered telephone bills and local mobile lines
Administered security system changes and updates
Developed and implemented operational policies and procedure
Coordinated services with building management regarding housekeeping matters and building security e.g. keys, passcards
Worked closely with divisional Facilities and Office Management function associates and other local managers to establish and maintain local office and divisional best practices.
Helped Create Congo office management handbook as a training guide to support absences, vacations and staff turnover onshore.
Administrative Responsibilities
Scheduled meetings and coordinate conference calls
Prepared letters, presentations and brochures
Organized and coordinated internal/external events and meetings
Managed weekly attendance summaries
Managed the office contact databases
Updated compliance and AML regulatory requirements
Managed license, lease and related renewals
On the ground expert on all visa/immigration related issues
Human Resource Coordinator and Trainer – Mazars, La Défense Paris, France, September 2011 – Jan 2015
Mazars is a global audit, accounting and consulting group employing more than 15,000 professionals in 73 countries through member firms. With head offices in France, Mazars is the 11th largest accounting firm in the world and is ranked as the fifth largest accountancy firm in Europe . Mazars has a network of correspondent partners and joint ventures in a further 21 countries and is a founding member of the Praxity alliance, a network of independent firms.
Coordination and Management of the English HR Department at Mazars
General day-to-day management, supervision and motivation
Training & Recruitment – designing and planning employee/client training plans while also managing staff human resources requirement
Ensured HR Compliance in areas such as, visites médicales, administration of contracts (CDD, CDI) and avenants, absences, workplace accidents and leave.
Supported HR director with all English department statistical administrative tasks
Organized weekly meetings with all key members of English Training department staff
Handled and closely checking all teachers’ invoices and payments
Created and developing centralized student data base
Development and Design of Business workshops in Communication, Management and Technology with an emphasis on clear and concise easy to understand communication
Proofread documents in English
Taught Financial Business English to Partners, Senior Managers, Marketing team and Human Resources Administrators.
Academic Manager - Wall Street Institute, Paris, France 2006-August 2011
Founded in 1972, Wall Street Institute has successfully taught over 2 million students through its nearly 450 centers in 27 countries in Africa, Asia, Europe, Latin America and the Middle East. The institute uses an innovative method, which teaches people to speak and understand English, integrates interactive lessons, self-study in workbooks, and small classes taught by native English speaking teachers to provide the most effective English language instruction available.
Human resource management for the WSI Saint Michel center Paris
General day-to-day management, supervision and motivation
Lead and managed a 18-person staff composed of receptionists, ESL teachers and sales consultants
Organized weekly meetings with all key members of staff
Management training sessions and recruitment strategies
Established career development paths
Trained all service staff, including teachers and reception staff on the Wall Street method, client care and all duties of their role
Dealt with high volumes of centralized client data
Created the schedule for the reception team as well as the teachers
Developed topics for conversation classes and social club activities, coordinating with the other 10 centres in the Paris region
Assisted students in their language development, helped them keep up with their intended rhythm
Kept track of the school’s statistics: number of students reaching objective, not reaching objective, student numbers each month compared with the preceding year, attended quarterly meetings with management to improve the quality of service
Worked closely with sales and consultant team to insure a high level of customer service was maintained
Presented 5-day workshops such as: the job interview; training for preparation of the TOIEC for small companies and one- to- one
Head Therapist - Unlisted London, London Mayfair, England, January 2005 - December 2005
Unlisted London delivers spa and beauty treatments and products to your door. Services offered include spa parties, personal training and yoga lessons, and wedding and special event beauty treatments.
Developed client base
Helped with the supervision of all client incentive events
Delivered all treatments to clients at their homes
Helped with promotions to encourage business growth
Head Therapist - Clarins, London, England (January 2000 – January 2005)
Clarins Group is a French luxury cosmetics company, which manufactures prestige skincare, makeup and fragrances products.
Set weekly targets, to encourage development of both retail sales and personal performance.
Trained all beauty therapists on new products
Operational management, which included: stock takes, ordering products, meeting and greeting clients, liaising with store, business and area managers to ensure smooth running of studio
Other skills
Languages: English - mother tongue, French
Proficient in Microsoft Office.
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