Name: Surajit Bag Address:- *** E, N.S. Road, Vill: Mallick Bagan,
P.O. Sheoraphuli, Dist.
Hooghly, Pin: 712223
Seeking a challenging job with an excellent environment and work culture that encourages continuous learning and creativity, providing exposure to new ideas that stimulate professional as well as personal growth.
A competent professional with over 10 years of experience in managing business development encompassing customer relationship management, branch operations, profitability management and man management; presently associated with Konark Infrastructure Limited.. as a Toll Plaza Manager; well versed with functions like planning to increase collection, Toll Operation, Vigilance of Toll to Assist to audit department, co-coordinating, strategy implementation, generating innovative promotional activities, excellent communication and relationship management skills with the ability to relate to people at all levels.
Konark Infrastructure Limited. Since 13th April 2013 to continue
Designation: Toll Manager
Responsibilities and Duties:
Ensure proper toll collection processes are followed and toll is duly collected and submitted.
Manages the toll department including functional and organizational management of all staff forming part of it.
Prepares reports, analysis and forecasts of toll revenue for the concessionaire and submits recommendations to maximize returns in accordance with approved policies and procedures.
Management of toll customer comments, complaints or suggestions
Management of the department staffs.
Organizes activities of the toll and customer service center section to ensure effective implementation of departmental plans, effective customer care and achievement of objectives
Establishes the toll department: finalization of operational manuals and job descriptions, development of collection and banking procedures,statiscal analysis,recruitment,participation in the commissioning of the facilities.
Performs all activities related to management of staff including defining roles,responsibilities,provides leadership, develops team work, setting goals,priorities,faciliting work, removing barriers,resoloving differences,counseling,appraising performance, training and developing staff.
Provides inputs and regular updates to the toll policy including priority areas and objectives.
Prepares and updates plans, budgets and monitor the fund transfer process and submit the same to operation and maintenance manager for approval.
Operates together with toll audit section regarding independent audits required on toll collection functions and manage follow-up actions to resolve discrepancies.
Manages the operation of the Central Toll Computer System (CTCS) in accordance with the operational manual and procedures.
Maintains a broad understanding of manual lane, point of sale and plaza computer system (PCS) Operation.
Supervises the management of the Electoral and Electronic (E &E) maintenance.
Reviews and approves projections for manpower requirements, materials consumptions, and requirements for regular part time and contractual staffs.
Prepares regular and ad hoc management reports according to procedures.
Acts as the necessary communication line between the hierarchy and other staff of the section,
Checks and enforces all policies particularly covering work attitude, attendance, dress code, grooming and personal appearance.
Participates in training sessions.
Monitors the implementation of operating plans against forecast and prepares various reports accordingly.
Monitors compliance with procedure and quality standards and objectives.
Maintain normal office environment, on site toll plazas, on call position.
Assurance of minimal closure of lanes, minimal or no incidence of toll leakages, minimal or no run out of toll-related consumbles, materials, suppliers or spare parts.
Aegon Religare Life Insurance co. Since 20th Jan 2009 till 10TH April 2013
Fully Responsible for Primary and secondary targets in Kolkata territory.
Controlling and tracking business target achievements
Strategic Planning of marketing and sales
Fully responsible for Agency distribution all over in Kolkata.
Team building and training.
Conducting training and development programs for Agents.
Looking at the “after sales service”.
Ensuring clients satisfaction by building better public relation and transparency in business activities.
Bethel Travels Pvt. Ltd. Since 1st July 2006 till 31st Nov 2008
Designation –Sales Manager
Responsible for primary and secondary targets in kolkata territory.
Controlling and tracking business target Achievements.
Controlling stock positions in all the major outlets.
Handling of payments, cheques, controlling credits and accounts etc.
Ensuring availability and visibility across the area.
Training and development of INTERNAL as well as EXTERNAL areas of TARGETS.
Ensuring clients’ satisfaction by building better public relations and transparency in the business activities.
Promotion and Image building.
Strategic planning of marketing and sales on quarterly, monthly and annually basis, with the company officials.
Delegation of the executives on the field and office staff.
Looking at the “after sales service”.
Handling of Meets, shows, exhibitions, merchandising etc.
Conducting training and development programs for field staff as well as office staff.
Team Building & training.
Vishnu Solutions Pvt. Ltd. Since 1st April 2004 till 30th June 2006
Designation- Campaigning Co Ordinator
Handling a team of 15 people regarding collection of papers from customers
Resolving customer complaints & request.
Providing training to the sales force time to time.
I have won the “DIRECTOR’S CHALLENGE” contest in the month of March, 2009 in Aegon Religare life insurance co. and ranked 31st in PAN INDIA.
EDUCATION & PROFESSIONAL DEVELOPMENT
2004 to 2007
Completed B. Com (Hons) with 50 %
2002 to 2004
Passed Higher secondary examination 2004 with 62%
1992 to 2002
Passed MADHYAMIK EXAMINATION in 2002 with 80%
Fundamentals, Ms-Dos, Windows, Ms-Word, Internet Function, Excel, etc
Father’s name : Mr. Susanta Bag
DOB : 17/07/1984
Marital Status : Married
Nationality : Indian
Religion : Hinduism
Hobbies : Watching movies & traveling
I am an individual who believes in a team game with a touch of interpersonal skill. A person who loves who handle any queries with a smile in face to conclude, loves challenges to be given so that can outperform my competitors in terms of reaching the goal.