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Customer Service Data Entry

Oakland, CA
February 29, 2016

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**** ****** **, *******, ** *****

Ph# 510-***-****



Administrative Assistant, Office Administrator, Data Entry


Dynamic individual with outstanding and growing professional experience, highly energetic, greatly organized with superior customer service skills. Proven ability to efficiently handle transactions, solidify customer relations, and elevate the company's image. Key skills include:

* Outstanding Customer Service Skills * Employee Training: One-on-one

* Great team-work * Good Problem Solver

* Greatly Dependable * Fast and Accurate Data Entry

* Great Multi-tasker * Excellent Communication Skills

* Familiar & Experienced with Oracle 11ii System, EPOC, Install Base, & ACE/ Siebel, Export File, Mozilla Thunderbird


S.F. Enterprises & Logistics, Oakland, California September 2009-Current

Office Admin Lead

* Responsible for greeting customers, answering phones, faxes, emails

* Receives & post payments

* Create reports to reflect warehouse inventory

* Log & file invoice payments from trucking vendors

* Consolidates shipments for customers overseas through email

* Confirm shipments are received and manifested correctly before departure of vessel

* Ensure that customers meet cutoff for vessels

* Calls customers to collect payment for unpaid freight

* Arrange pick-ups with customers for freight overseas

* Expert with MS Word, using templates to create letters, banners, fliers regarding events

* Strong knowledge of Export File, MS Word, Excel spreadsheets, Mozilla Thunderbird

Neopost USA, Inc. Hayward, California July 2005- May 2009

Accounts Service Admin II

* Responsible for completing all correspondents from e-mails, faxes, e-faxes

* Assist Customer Service in the Call Center, including urgent and priority calls

* Accounts Set-Up: Created new customer accounts & updated existing accounts

* Created manual procedures for Account Set-ups to train new and existing employees

* Resolved Contract issues for pricing, billing, addresses, invoices, etc.

* Created ERA's and RMA's for the pick-up of mail machines from customers.

* Cancel /re-bill invoices to reflect correct information per customer's request

* Managed heavy workload with ease and prioritized workload when necessary.

* Involved in Production Testing for merging of duplicate accounts

* Strong knowledge of Oracle 11ii, Install Base & ACE/ Siebel System

Brinks Coin Center, Oakland, California July 2001- April 2003

Office Administrator

* Processed money transactions for customers

* Contacted customers with transactions such as deposits, shipment orders

* Collaborated with managers to create better procedures

* Drafted reports using MS Word, Excel & Outlook

* Completed research problems for customers (ie. incorrect funds received)

* Entrusted with managing important customer accounts


CALIFORNIA STATE UNIV EASTBAY, Hayward, CA. Sept 1998-January 2003

Business Administration (184 units completed), Option in Human Resources

DE ANZA COMMUNITY COLLEGE, Cupertino, CA. January 2001-January 2003

Computer courses that include: Microsoft Word I & II. Excel Programming, 10-Key on

Micro Computer, as well as Psychology I


In terms of salary requirements, I realize that flexibility is essential, and I am open to discussing your company’s salary range for an individual with my qualifications.



1. Megan Tupou Finau

County Of San Mateo, VA Services

Human Service Agent II/ Veteran’s Claims Rep

Phone: 510-***-****

Reference: Professional

2. Ilaisaane Vaipulu

Pacific Park- Santa Monica Pier

Revenue Control Supervisor

Phone: 510-***-****

Reference: Professional

3. Sine Ma’afu Kaivei

Walgreens Co and Pharmerica Co.

CPHT, RPT Tech/Pharmacist

Phone: 727-***-****

Reference: Professional/ Personal

Contact this candidate