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Customer Service

New York, NY
February 29, 2016

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Catherine Lynch

***-** ******* ****, ******, N.Y.,11423

347-***-**** •


Seeking a position at Your establishment. Utilizing my experience and passion for customer service.

Key Qualifications

● Over 2 year's experience as a receptionist.

● Over 6 year's experience in customer service

● Able to create a positive impression about my company through efficient and professional interactions.

● A self-motivated and disciplined individual with a strong work ethic and proven track record.

● Dependable, personable, and dedicated to great customer engagements.

Work Experience

Applebee's Doherty Ent., Elmont, N.Y.


● Recognized as Employee of the Month 3 times for excellent service.

● Responsible for training new waiters and waitresses in food handling, hygiene, and safety procedures.

● Assisted kitchen staff with food preparation.

● Ensured that all guests received exceptional service.

● Prepared and served specialty dishes at bar and tables as required.

● Trained and periodically assisted all staff.

● Checked with guest to ensure that they are enjoying their meals and drinks, take action to correct any problems.

Swissport, U.S.A, JFK Airport

Passenger Service Rep.

● Provided assistance for all customer inquiries.

● Checked in all passengers at the ticket counter and ensured proper handling of luggage.

● Weighed luggage and charge necessary fundings.

● Made public announcements and coordinated passenger aircraft boarding / deplaning in the gate area.

● Excellent customer service skills and knowledge of computer operations.

Brown & Sons Pluming, Brooklyn, N.Y.

Administrative Assistant

● Performed administrative and office support activities for multiple supervisors.

● Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations,

and filing.

● Extensive software skills, as well as Internet research abilities and strong communication skills.

● Scheduled appointments and maintained accurate, up to date client files.

● Trained new staff on telephones, and office procedures.

Jamaica Multiplex Cinema, Jamaica, N. Y.


● Standing, walking, lifting, twisting and bending on a frequent basis.

● Capability to communicate and work effectively with guests in a high-volume setting.

● Greet guests, assemble food orders, operate point-of-sale terminals and make accurate change.

● Good verbal communication with guests, as well as math and cash-handling.

● Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display

cases, condiment areas, preparation areas and stock rooms.

● Perform daily concession maintenance duties.

● Answer questions from guests and resolve any concerns.

● Assist with other functions as instructed by the Manager.

● Proficient guest service, administrative and follow-ups.

● Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors and partners.


High School Diploma

Hillcrest High School

● Graduated with a 92 average.

● Member of school's Theatre club.


● Available upon request.

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