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Accout Manager

San Antonio, TX
February 27, 2016

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Paul Randal Augusto

*** ****** **** ****, ****, Texas 78056 210-***-****


Accomplished, results-driven professional highly skilled at exercising initiative, sound judgement, and diplomacy, seeking a career in operations management. Highly qualified in service-based positions requiring an emphasis on customer/client satisfaction in a fast-paced environment. Strong interpersonal skills; highly effective collaboration with coworkers, clients, and community stakeholders to build positive and cohesive business relationships. Respected supervisor and mentor, confident and successful in management and training roles. Highly effective mediator, utilizing exeptional critical thinking and problem resolution skills.

Work Experience:

Insurance Adjuster, National Catastrophe Team, Allstate Insurance Company 2014-2015

As part of a distributed workforce and member of a virtual team, I leveraged technology to maintain communication, training, and development.

Supported management to ensure consistency of estimating practices

Secured needed items of investigation, evaluated coverage, liability, and damages to assess value of claims and negotiate settlement or denial.

Clearly and thoroughly documented files with notes, evaluations, photographs, and other evidence to achieve optimal customer satisfaction.

Communicated and negotiated with clients and vendors effectively and clearly, while treating them respectfully and compassionately.

Successfully solved complex problems, made critical decisions, and took appropriate actions within the limits of policy and law.

Conducted research, investigated details, and estimated damage while working in an organized, virtual environment.

Worked independently and efficiently to handle claims in a professional and caring manner as a part of an assigned unit with the team at large.

Issued payments on settlements and conducted follow-up to ensure customer satisfaction and positive organizational outcomes.

Forensic Investigator/Account Manager, Digital Blue Solutions, Inc. 2013-2014

Made forensic images of computer hard drives using forensic imaging hardware and software.

Collected the evidence in a manner that is accepted within the scientific community related to computer forensics.

Maintained chain of custody documentation to preserve the integrity of the investigation to avoid evidence suppression and bolster credibility.

Analyzed the data retrieved and completed thorough investigations specific to client needs.

Generated objective reports based on my investigations for use in civil and criminal proceedings.

As an account manager, I developed and maintained relationships with clients, colleagues, and administrators to keep the investigation moving forward in a timely manner towards resolution.

Police Officer/Supervisor, K9 Handler, Fairfield Police Department 2000-2014

Trained, mentored, and supervised other officers as a respected field training officer.

As part of a specialized team, I was tasked with developing and implementing innovative strategies to address specific quality of life issues within the city. I identified key challenges and opportunities that were at the source of the problems. Based on the unique needs of the particular project, I then recruited the various members of the team to be a diverse and inclusive workforce for a comprehensive solution and practical implementation.

Conducted training sessions and developed protocols for personnel, deployment, and behavior during tactical operations.

Handled a K9 partner for 6 years, trained in narcotics detection, handler protection, and suspect apprehension.

Developed and implemented training strategies for the K9 unit. Evaluated service dogs, and enhanced training techniques and strategies to ensure program success.

Instructed lateral officers during quarterly mandated advanced officer training in areas of my expertise.

Searched, transported, and assisted in the booking of prisoners as well as interviewing and interrogating suspects and witnesses of crimes.

Appeared in court as an expert witness to present evidence and testimony in connection with criminal prosecution.

Maintained a 100% conviction rate for cases that I investigated where charges were filed by the District Attorney.

Prepared reports of arrests made, investigations conducted, and illegal incidents observed.

Participated in contract negotiations with the City of Fairfield.

Work Experience cont. :

CEO/Owner/Operator, Snap Fitness, Fairfield CA 2006-2012

Owned and operated the business, which I started from the ground construction phase, and operated over the period of 6 years.

Oversaw and supervised the construction process including planning, design, and compliance with ADA regulations and city building codes.

Supervised employees and managed all accounts payable and receivable.

Was responsible for inputting and maintaining all member accounts.

Maintained all office and janitorial supplies as well as equipment availability and quality.

Handled customer service inquiries, questions and complaints.

Designed all advertising campaigns, as well as ordering and distributing of all advertising pieces for the business.

Created and maintained all monthly income and expense reports and developed new and innovative marketing strategies to stay current with the adjusting economy.

Networked with other local business owners and community leaders to develop and implement new strategies for developing products and services that benefitted the community while maintaining profitability.


Master’s Degree in Organizational Leadership, Union Institute and University, Sacramento, CA 2014

graduated with a 3.9 GPA

Bachelor’s Degree in Criminal Justice Management, Union Institute and University, Sacramento, CA 2013

graduated with a 4.0 GPA

Basic Police Officer Academy, Santa Rosa Junior College, Santa Rosa, CA 1999-2000

General Education, Marin Bible C0llege, Novato, CA 1994-1996


Advanced Peer Support Counselor, First Responder Support Network,

Certified for both basic and advanced peer support counseling services.

Conducted and participated in group critical incident debriefings, one-on-one peer support counseling with assigned clients, and follow-up client counseling and documentation through the West Coast Post-Trauma Retreats (WCPR).

Knowledge, Skills, and Abilities:

Certified Critical Incident Stress Management Peer Counselor through the First Responder Support Network

Voted Instructor of the Year by the Citizen’s Police Academy

Knowledge of Microsoft Word, Excel, Power Point, and associated software programs

Knowledge of Federal, State, and local laws and ordinances

Able to respond rapidly and effectively in stressful situations and make sound decisions, while multi-tasking in a constantly changing environment.

Courteous, Empathetic and Professional when dealing with clients, co-workers, and the general public.

Demonstrated ability to communicate clearly and effectively, both verbally, and in writing.

Exceptional problem solving and analysis abilities needed to formulate comprehensive studies identifying new techniques and strategies for more efficient operations.

Knowledge of budget preparation and administration, as well as employee payroll, and customer billing processes.

Court recognized expert witness in canine behavior and narcotics possession, influence, transportation, and recognition.

Third Degree Master Mason since 2011 in the Fraternal Order of Freemasons

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