Product Development Customer Service
Resume:
DEAN HATHAWAY
Newington, Connecticut 06111
Phone:860-***-****
Email: actpw4@r.postjobfree.com
LinkedIn Profile: https://www.linkedin.com/in/dean-hathaway-06b359b
Portfolio / Samples: http://hathawaydb.wix.com/hathawaydesign
CORE COMPETENCIES
Product Development
UX, Graphic Design, Marketing, Wireframes, Web Design
User research and usability testing
Analytical problem solver with attention to detail in creating print and web-based projects
Customer service minded with effective client relations and negotiation skills
Detail-oriented team player with solid written, verbal communication abilities and the ability to communicate effectively
Search Engine Optimization (SEO)
Adobe Creative Cloud
Project and management skills
TECHNICAL SKILLS
Design Software: Proficient with Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Adobe Fireworks, Adobe Flash, QuarkXPress, Adobe Acrobat, Adobe LiveCycle, Constant Contact (with HTML integration), Survey Monkey, Balsamiq Mockups
Web Development Software / E-Learning: Proficient with Adobe Dreamweaver, Captivate, Acrobat, THESIS Learning Object Manager, Familiar with Lectora Publisher, Adobe LifeCycle, SQL Server Management Studio, Microsoft Visual Studio
Web Development: Proficient in User Interface Design, HTML4, CSS, Familiar with HTML5, CSS3, JavaScript, ActionScript, Cake PHP, Social Media, SEO
Office Software: Proficient with Microsoft Office: Ms Word, Excel, PowerPoint, Google Docs, Familiar with Microsoft Project, Visio
WORK EXPERIENCE
Graphic Designer / Web Designer / Illustrator 1995-Present
Hathaway Design, Newington, CT
Graphic, Web, UX design and marketing materials. Clients have included: Lifetime Learning, New England Type, U.S. Army, Connecticut Department of Higher Education, Core Content Review of Family Medicine, Viacom, The Nucon Group, Ramada Inn, St. Francis Hospital
Distance Education and Learning Senior Associate 2006-2015
Yale New Haven Health System, New Haven, CT
Worked with executive management to manage all product development related sourcing processes and teams
Design of 6 front-end UX LMS portals, wireframes, marketing, graphical user interfaces (GUI), including learning dashboards and on-demand educational modules for a variety of sales for e-learning environments
Provided research and recommendations and oversaw the development, coordination and implementation of distance learning, instructional design and learning management systems for compliance
Yale New Haven Health System liaison with Yale University ITS Development Services and learning management vendors, such as HealthStream, SkillSoft, CareLearning, Medworxx and NetLearning
Worked directly with faculty content experts to launch and support web content that met their usability and marketing initiatives
Recommend, implement and ensure compliance with Health System policies and procedures
DEAN HATHAWAY
Responsible for the support of training and education faculty in the design and product development of teaching and learning solutions utilizing instructional technologies for distance education including work flows and flow charts
Through multi-million federal grant and business to business collaborations, build course content using creative learning technologies for over 50 plus online courses, covering emergency management and healthcare subject matter
Developed, organized and oversaw instructional design, distance education programs, services and initiatives
Provided oversight, leadership and team-building for distance education programs
Updated databases for 4-6 online course offerings
Graphic Designer 2005-2006
New England Typographic Services (NETS) - Bloomfield, CT
Laid out and set up textbook library product development
Creative Lead / Designer 2004-2005
RedRoller (Formally nFront Technologies) - South Norwalk, CT
Created alpha and beta mock up and front-end e-commerce GUI marketing environments to reach a national audience market for sales of online shipping services
Created graphical standards, branding knowledge and policies and procedures for 6 business segments
Contributed graphical elements and formatting to business marketing documentation, Powerpoint presentations for partner and investor relations for which $22M funding was secured
Surveyed and analyzed usability issues from alpha and beta site audience for ways to improve customer retention resulting in an increase of revenue by 60%
Creative Director 1998-2004
DeSai Learning (formally DeSai Systems), West Hartford, CT
Redesigned corporate marketing image which resulted in a single segment focused company within two years and a 50% increase in profits
Resolved branding marketing inconsistencies and enhanced company and client image by producing and maintaining company-wide graphical standards and procedures through documentation and educating staff
Designed and built award winning front-end LMS portals and graphical user interfaces (GUI) for “corporate universities”, instructional design and e-learning solutions for area organizations, including The Hartford, Aetna, Knights of Columbus, Markel Corporation, and Kodak PolyChrome, establishing a proven resource for employee training, career development
Increased exposure to market in a variety of media by branding of web, multimedia, and print materials, search engine optimization (SEO) including development and creation of logos and marketing strategies
EDUCATION
Bachelor Degree: Eastern Connecticut State University, Willimantic, CT
Concentrations: Graphic Design, Computer Science, Business, Liberal Arts
Associate Degree: Liberal Arts, Manchester Community College, Manchester, CT
Certificate: Business Programming, Computer Processing Institute, East Hartford, CT
RECOGNITION AWARDS
Outstanding Strategic Partner Award: The Hartford Insurance, Hartford, CT
Excellence in E-Learning Bronze Award: Brandon Hall
Corporate University Week's CUPIC Award: Corporate University Best in Class
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