Farida Broachwala
Elmhurst, IL 60126
Email: actpv5@r.postjobfree.com
Objective To obtain a career in accounting
Education Bombay University
Associates in Business Commerce and Administration, completed August 1981
Experience JP Morgan Chase, Elgin, IL
08/2011- Present Quality Analyst
Monitor recorded calls
Analyze customer service fairness
Make sure Customer Service Advisors are following Federal and Company guidelines
Knowledge of TSYS, Lexis Nexis, Excel, NICE Recording System, call calibration with site lead and department managers
JP Morgan Chase, Elgin, IL
10/2006- 08/2011 Account Specialist- Customer Service Representative
Awarded CSA II within one year of employment
Provide customer service and collect past due unsecured credit cards
Negotiate payment agreement between the company and customer
Underwriters Laboratories, Northbrook, IL
04/2006- 08/2006 Cash Application/ Researcher
Assist in one or more Global Finance areas
Analyze accounting and audit reports
Prepared financial statements, budget and statistical reports
Interpret data, prepare reports, and make proposals
Assist in the development of new programs
Required communication among managers, customers and outside agencies
Developed knowledge of concepts, procedures and practices in assigned areas
Caremark, Mount Prospect, IL
01/2006- 04/2006 Order Service Representative
Prepare mail for imaging and meter mail
Retrieve documents from temporary storage
Perform data perfection
Reconciliation of reports
Work appropriate queues, projects and functions based on business needs
Mail Boxes and Parcel Depot, Streamwood, IL
12/1997- 12/2005 Accounting and Administrative Assistant (Owner/ Store Manager)
Book keeping and general ledger
Accounts receivable and accounts payable
Reconciliation of bank statements
Manage inventory
Knowledge of Quicken and QuickBooks
Addis International, Buffalo Grove, IL
06/1993-11/1997 Accounting Clerk
Maintain cash balances on accounts and post transactions
Accounts receivable and accounts payable
Endorse checks and prepare deposit slips
Process external check requests
Balance petty cash
Manage and file invoices and checks
Compare purchase orders against invoices verifying quantity and charges
Provide customer service to supplier and buyer in regards to payments, order shipment and status
Chicago and Trust Company, Chicago, IL
07/1987- 11/1988 Accounting Clerk Representative
Record and Balance Customer Accounts, Handle trustees account
Reconcile bonds and dividends
Handle income reinvestments and distributions
Maintain general ledger, accounts receivable and accounts payable
Enter incoming checks, make mortgage payments
References Available upon request