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Customer Service Representative

United States
February 27, 2016

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Farida Broachwala

*** ****** **** ******

Elmhurst, IL 60126



Objective To obtain a career in accounting

Education Bombay University

Associates in Business Commerce and Administration, completed August 1981

Experience JP Morgan Chase, Elgin, IL

08/2011- Present Quality Analyst

Monitor recorded calls

Analyze customer service fairness

Make sure Customer Service Advisors are following Federal and Company guidelines

Knowledge of TSYS, Lexis Nexis, Excel, NICE Recording System, call calibration with site lead and department managers

JP Morgan Chase, Elgin, IL

10/2006- 08/2011 Account Specialist- Customer Service Representative

Awarded CSA II within one year of employment

Provide customer service and collect past due unsecured credit cards

Negotiate payment agreement between the company and customer

Underwriters Laboratories, Northbrook, IL

04/2006- 08/2006 Cash Application/ Researcher

Assist in one or more Global Finance areas

Analyze accounting and audit reports

Prepared financial statements, budget and statistical reports

Interpret data, prepare reports, and make proposals

Assist in the development of new programs

Required communication among managers, customers and outside agencies

Developed knowledge of concepts, procedures and practices in assigned areas

Caremark, Mount Prospect, IL

01/2006- 04/2006 Order Service Representative

Prepare mail for imaging and meter mail

Retrieve documents from temporary storage

Perform data perfection

Reconciliation of reports

Work appropriate queues, projects and functions based on business needs

Mail Boxes and Parcel Depot, Streamwood, IL

12/1997- 12/2005 Accounting and Administrative Assistant (Owner/ Store Manager)

Book keeping and general ledger

Accounts receivable and accounts payable

Reconciliation of bank statements

Manage inventory

Knowledge of Quicken and QuickBooks

Addis International, Buffalo Grove, IL

06/1993-11/1997 Accounting Clerk

Maintain cash balances on accounts and post transactions

Accounts receivable and accounts payable

Endorse checks and prepare deposit slips

Process external check requests

Balance petty cash

Manage and file invoices and checks

Compare purchase orders against invoices verifying quantity and charges

Provide customer service to supplier and buyer in regards to payments, order shipment and status

Chicago and Trust Company, Chicago, IL

07/1987- 11/1988 Accounting Clerk Representative

Record and Balance Customer Accounts, Handle trustees account

Reconcile bonds and dividends

Handle income reinvestments and distributions

Maintain general ledger, accounts receivable and accounts payable

Enter incoming checks, make mortgage payments

References Available upon request

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