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Customer Service Representative

Bonita Springs, FL
February 26, 2016

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Kenia Calero

***** **** ***** *** ***#**

Bonita Springs, FL 34135


Objective: To further my professional career, to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Education:

Florida Gulf Coast University, Fort Myers, FL

Pharmacy Technician, June 2012

Johnson & Wales University, North Miami, FL

Bachelor of Arts in Criminal Justice May 2010

Honors: Dean’s List & Summa Cum Laude

Activities: President, Criminal Justice Association President, College of Professional Studies Honor Society Secretary, Intervarsity Christian Fellowship

Publicist, Criminal Justice Association

Member, Legal Society Club

Academic & Service Chair, College of Professional Studies Honor Society Experience

Chrome Capital, Naples, FL

Accounting Administrator March 2015 – Present

Account Payables

Account Reconciliations

Inventory, Sale close outs

Property Tax Assessment Multistate

MCR Granite & Cabinet Supply, Naples, FL

Customer Service Representative April 2014 – January 2015

Clerical, administrative and secretarial responsibilities

Controlled account payable and accounts receivable

Integrate multiple databases

Prepare monthly sales summaries and reports

Hilton, Naples, FL

Assistant Controller/Human Resource October 2013 – April 2014

Assisted the controller in the area of accounting functions.

Responsible for managing operational data and ensuring data integrity and accuracy.

Served as a front line contact to employees’ questions and requests.

Performed benefits enrollment for new hires.

SunTrust, Naples, FL

Customer Service Representative November 2012 – September 2013

Responsible for some of the operational integrity of the center including servicing and maintaining the branch CDM.

Assisted customers with any banking related transaction.

Proactively referred clients to LOB team members with solutions to satisfy current or future needs. Kenia Calero

28160 Pine Haven Way Apt#38

Bonita Springs, FL 34135



Languages: Read, write, and speak fluently in Spanish

Computer: Proficient in Microsoft Excel, Word, PowerPoint, Access, Outlook, QuickBooks.

Research: Independent & Internet Research

Proven ability to function in high-pressured ever-changing environment, interacting effectively with all levels of support staff, management, and customers.

Strong analytical and problem-solving skills.

Ability to communicate orally and in-writing.

Excellent interpersonal skills and collaborative partnerships.

Organization and prioritization skills.

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