Manager Project

CHARLES BURFORD

MBA-PMP-CISA

602-***-**** actppb@r.postjobfree.com

INFORMATION TECHNOLOGY EXECUTIVE

Vice President – PMO Director – IT Director – Senior Program Manager – Senior Project Manager

PROFILE

Award-winning record of success in the management of IT departments, PMO offices, ERP implementations, programs, and projects. Excel at driving corporate growth by delivering technology solutions to meet changing business needs. Demonstrated expertise in managing project portfolios in the areas of software development, business operations, technology deployment, process optimization, and enterprise application implementation. Excel at reducing costs, improving efficiency, and maximizing workflow. Strong background in compliance, cloud computing, datacenter operations, quality assurance, release management, and business process reengineering. Adept at building and leading top-performing teams, managing onshore and offshore resources, and directing client engagement efforts. Excellent problem solving skills.

Core Competencies:

Program Management Office Governance – Strategic Planning – Budget & Cost Control – SDLC Management - QA

Vendor Management – SOX/HIPAA/PCI/CIP/NERC Compliance – Best Practices – SOA Architecture – RAD/JRAD

ERP & CRM Implementation (SAP, PeopleSoft, Oracle, Adage, Softrax, JDE, Salesforce) – Cloud – Infrastructure – SCRUM/Agile/Waterfall/RUP/CMM/CMI Methodologies – Business Process Improvement – Audit & Control

PROFESSIONAL EXPERIENCE

SEXTANT SOLUTIONS, Phoenix, AZ – Atlanta, GA 2011 – Present

Director, PMO & Client Engagement (2011-present)

Oversee the internal PMO and serve as Program Manager for high-profile clients. Develop policies and procedures. Hire, train, and supervise project teams. Administer project and program budgets. Identify areas for improving operations.

Established and direct the internal Project Management Office. Developed and upgraded PMOs for multiple clients. Launched and lead a professional services group.

Program Manager, Arizona Public Service

Spearhead critical infrastructure protection for 7 power plants. Carry out the design and implementation of physical and electronic NERC standards for infrastructure and new construction, to facilitate physical and cyber security efforts. Provide guidance for processes, procedures, and best practices to ensure compliance with existing and future federal requirements. Lead audits of access systems and security procedures. Supervise a staff of 40. Administer a multimillion dollar budget. Communicate extensively with 15 vendors as well as the Navajo EPA.

Brought all facilities up to required security standards, based on internal audits, with full regulatory compliance on schedule for April 2016.

Managed critical construction and abatement initiatives to enhance security capabilities.

Engagement Director, CenturyLink

Recruited to turnaround client’s underperforming initiative and lead the company's largest engagement, the upgrade of a large enterprise platform for a Fortune 50 company. Identified areas for improvement and introduced new policies and procedures to streamline workflow, meet milestones, and repair client relations. Oversaw 15 projects totaling $25M. Supervised staff of 15 direct and 40+ indirect reports in the U.S. and India. Administered a $15M annual budget.

Saved $2M for the client by returning the project to schedule and meeting rapid deployment goals.

Eliminated scope creep and project delays, thereby avoiding client-imposed penalties.

Enhanced productivity by reworking project portfolio.

Increased revenues 10% by discovering opportunities for add-on projects.

Improved SLA response times and then consistently exceeded them by 200% or more.

Ensured compliance with SOX and client requirements by introducing audits and controls.

Streamlined workflow by implementing tools for tracking, managing, and reporting on projects.

Partnered with PMO leadership and innovation teams to design best practice tools and processes.

Sr. Program/Project Manager, Freeport McMoRan Copper & Gold

Planned and led large-scale regulatory and technology-related projects and project portfolios for this mining company. Led project teams as large as 55 worldwide in a matrix environment. Administered project budgets. Spearheaded the global reengineering of business and IT processes.

Led the redesign and standardization of IT processes to eliminate global and country-specific deficiencies.

Enhanced PMO operations by deploying procedures that became organizational best practices.

Streamlined workflow 99% and reduced costs by automating processes, including application development and release management functions.

Reduced SOX audit findings 99% in 1 year by implementing programs to resolve compliance issues.

Partnered with teams in Spain, South America, Indonesia, Africa, and India to create global standards and practices.

Led multiple SAP projects to improve compliance and business process re-design/enhancements

CHARLES SCHWAB & CO., Phoenix, AZ 2009 – 2011

Senior Manager, PMO

Planned and managed a $21.8M portfolio of regulatory and compliance initiatives. Supervised 12 direct and 80 indirect reports. Resolving business, operations, compliance, and control issues.

Improved PMO operations by introducing standardized procedures and metrics.

Saved $1.5M by introducing a comprehensive tool set for project management, financials, cost control, forecasting, and reporting. Tool adopted as a corporate standard.

Worked with PMO leadership to build corporate-wide processes and tools enhancing operational efficiency

Led a critical audit project to meet Federal Reserve, SEC, and Homeland Security requirements.

Reduced risk by managing a company-wide remediation effort to achieve IRS compliance.

EXS SOLUTIONS, Phoenix, AZ 2007 – 2009

Director of IT – PMO & Professional Services

Oversaw client initiatives, including ERP deployments and web-based application development. Supervised up to 12 persons per project, including DBA and BA teams. Administered project budgets up to $1.5M.

Turned around the PMO, rescued high-profile projects, and met all deadlines and requirements.

Led the redesign of systems to meet PCI and encryption compliance goals.

Dramatically reduced processing and audit times by automating SOX, HIPAA, and PCI controls.

Directed multiple ERP programs and enhancements for clients. Led development of enhancements to extend and enhance ERP functionality and scope.

THOMSON NETG, Phoenix, AZ 2005 – 2007

Director, Enterprise Applications

Led ERP (SAP, Softrax), SOA, compliance, and JDE/Oracle implementations for domestic and international business units. Developed risk response and contingency plans. Led audit preparations. Designed solutions to meet European, Asian, and US tax requirements.

Eliminated all compliance issues and passed first-year SOX audit with zero deficiencies.

Took over data center operations relating to disaster recovery, business continuity, storage, and financial systems.

Increased efficiency 50% for customer service and fulfillment through process automation.

CAREER NOTES: Previously held positions of ERP Implementation Director and Client Engagement Manager at FH ENTERPRISES (2000-2005). Previously held positions of Software Developer, Manager, Architect, and Database Administrator at BrightStar Technologies (1984 - 2000). Details available on request

EDUCATION

MBA in Computer Information Systems, Georgia State University, Atlanta, GA

BBA in Management/MIS, Kennesaw State University, Kennesaw, GA

CERTIFICATIONS

PMI Program Management Professional (PgMP) (in progress)

PMI Project Management Professional (PMP)

ISACA Certified Information Systems Auditor (CISA)

ADDITIONAL INFORMATION

Affiliations: Project Management Institute (PMI), ISACA

Computers: MS Office, Project, Visio, Clarity, SQL Server, Oracle, SAP, and CRM & ERP applications

Awards & Recognition: Excellence Award (Charles Schwab), Exceptional Performance (Thomson Netg)

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