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Customer Service Computer Operator

Mumbai, MH, India
February 26, 2016

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Mobile: 91-983*******, 91-727*******~ E-Mail:

Seeking managerial assignments in Business Development with an organization of high repute


An astute professional with over 11 years of experience in Business Operations, Customer Servicing, Training and Office Administration

Skilled to handle large amount of liquid cash for daily basis transaction and also for office expenses cash for office maintenance on daily basis.

Skilled to maintain record of requirement, Inward, Outward and In hand stock record of all salable product.

Proficient to maintain stock of valuable gift items for broker and valuable customer and in time dispatch.

Monitoring the transporting system.

Proficient in devising & implementing pre & post marketing activities for successful launching of new products.

Stellar in ensuring speedy resolution of queries & grievances to maximize client satisfaction levels.

Adept in maintaining excellent relations with clients to generate avenues for additional business.

Preparation of BRS and coordinate with banks as and when required. EMPLOYMENT DETAILS

Since Jun’05 : Golden Enterprise, Jamshedpur as Sr. Executive upto Feb’13 . Since Mar'13: H.I.S.Ltd, Dumka nearby Deoghar as Branch Head – Operations upto Nov’15 . Eco Money Insurance Broker Pvt Ltd (Dec’15 to till date) Key Result Areas:

Overseeing and controlling the operations and development pertaining at Branch

Entrusted with the responsibility of effectively handling the customer service at the branch including front desk, financial reconciliation, claim servicing, etc.

Looking after the marketing of Insurance Products of Bajaj Allianz Life and General, Reliance Life Insurance, etc.

Accountable for handling appointments of agents / field workers, training, motivating & co-ordinating along with, to develop business & achieve branch target

Responsible for public / customer dealings for proper feedback & detailing of the products

Shouldered the responsibility of supervising the office administration along with efficiently managing the branch functions

Participate in maintain online Inward and Outward register of all documents including form and customer cheque or Bank deposit slip.

Verification of KYC documents and clarification of data. PREVIOUS EXPERIENCES

Sep’04 – Oct’04: GOEATZ India Ltd., Kolkata as Computer Operator. PROFESSIONAL QUALIFICATIONS

2003 B.Sc. from Srerampore College, Srerampore, Calcutta University Additional Qualification:

Diploma in Information Technology from C.M.C., Kolkata in 2005

Executive MBA (Finance) Distance Education from Shobhit University, Meerut in 2013 PERSONAL DETAILS

Date of Birth: 12th September 1980

Address: 51/1 Radha Govinda Nagar Road, PO Hind Motor, District Hooghly, West Bengal, PIN - 712233

Languages Known: English, Hindi and Bengali

Location Preference: Kolkata and Nearby Kolkata

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