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Customer Service Sales

United States
February 26, 2016

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ichard L. Biancardi Restaurant Manager / Franchise Director

Leadership ~ Competence ~ Results

Accomplished leader with over 20 years of extensive management experience in the food and hospitality industries, increasing sales and delivering superior customer service. Polished professional, skilled in identifying sales opportunities and maximizing profitability. Effective communicator capable of motivating and mentoring teams to success. Areas of Expertise include:


Strategic Planning

Customer Service

Cost Control

Financial Analysis

Resource Management

Expense Control

Health and Safety

Inventory Management

Professional Experience

Hooters of America, LLC Atlanta, GA 2014 - Present

General Manager

Responsible for setting high standards and demanding excellence in execution from store management team.

Key Accomplishments:

Identify sales opportunities and develop action plans to leverage food sales through analysis of financial data.

Ensure exceptional financial results, setting area goals and objectives.

Manage and monitor performance and results of store management team and makes necessary modifications.

Ensure performance standards are adhered to, through accountability and addressing poor performance through the counseling system.

Establish and nurture strong sales-focused teams through recruiting, hiring, training, and coaching to develop top performing team members.

Provide superior customer service, ensuring that allocated store staffing hours are appropriately scheduled, and through efficient planning and preparation of work schedules.

Execute planning, implementation, and enforcement of company policies, goals, and programs, and ensure that labor management tools are effectively implemented with all targets being achieved.

Mentor and coach team members on effective methods for managing and resolving complex situations.

Stripes Convenience Stores / Laredo Taco Co. Restaurant Laredo, TX 2013- 2014

General Manager / Restaurant Manager

Responsible for driving sales and profits in high volume, complex locations.

Key Accomplishments:

Maximized store profitability through effective management including expense control, inventory, and shortage control.

Identified business opportunities and increased sales, analyzing financial data.

Improve customer experience through maintaining philosophy supported by value proposition.

Ensured compliance with company standards through management of the overall store condition.

Ensured consistent implementation of all marketing, merchandising, foodservice, and gasoline programs.

Executed planning and implementation of marketing campaigns and sales promotions, and prepared merchandise displays.

Fostered a coaching environment, allowing team members to excel and receive recognition and acknowledgement for their achievements.

Picnic’s Cafe Tampa, FL 2010 - 2013

Chef, Proprietor / Operator

Controlled all phases of operations on a daily basis, for breakfast, lunch and catering.

Key Accomplishments:

Ensured food quality and 100% customer satisfaction, preparing daily menu, promotions, and recipes.

Supported customer service and daily operations within budget, managing staff levels and creating schedules.

Followed cash control and security procedures to control profits and loss, and maintained all inventory and financial reports, taking appropriate action as needed.

Executed recruiting, interviewing, and hiring of all team members.

Home Improvement Solutions Tampa, FL 2003 - 2010


Responsible for full operations of construction services company performing all phases of remodeling from interior and exterior, repairs, remodeling, building new additions, including management of a team of over 30 staff and seven sub-contractors.

Key Accomplishments:

Ensured scoping of services, availability of manpower, and pricing to render a profit through comprehensive preparation of routine proposals and quotations.

Ensured that work was executed on time and in accordance with client requirements through monitoring of all projects in progress.

Developed project progress and financial reports.

Managed and supervised work and progress of subcontractors, and monitored project safety, quality, budgets, direct costs, and schedules.

Established and nurtured solid relationships with customer base to promote future opportunities.

Biancardi’s Bistro & Spirits / Wild Tomatoes Italian Restaurant Columbus, GA 1999 - 2003

Chef, Proprietor / Operator

Controlled all phases of operations on a daily basis, for lunch, dinner, and catering, operating a full service catering business with responsibility for over 35 staff and three managers.

Key Accomplishments:

Executed forecasting, promotions and cost controls for restaurant operations.

Managed and maintained weekly and monthly food cost, pricing, and purchasing procedures.

Implemented Front and Back of the House technical and training aspects.

Supported customer service and daily operations within budget, managing staff levels and creating schedules.

Executed recruiting, interviewing, and hiring of all team members.

Sonic, America’s Dive-In Restaurant AL & GA 1997 - 1999

SRI Supervising Partner

Managed all phases of operations on a daily basis, for lunch, dinner. Directly responsible for seven restaurants.

Key Accomplishments:

Delivered top financial performance, consistently balancing results.

Maximized profits and increased sales through effective recruiting, training and development.

Ensured the highest hospitality, quality of service, and cleanliness daily.

Served as President of the Marketing Co-op for Company and Franchise in Ga and Alabama.

Checkers Drive-In Restaurants Inc. Gulfport, MS Baltimore, Md Houston/Dallas Tx Tampa Fl. 1988 - 1997

Vice President of Operations/Multi-Unit Operation direct/training

Managed and controlled all phases of operations on a daily basis, for lunch, and dinner, adhering to all company policies and procedures.

Key Accomplishments:

Defined, implemented, and maintained the highest standard of quest service.

Maintained weekly and monthly food cost, pricing and purchasing procedures.

Increased operational efficiency, developing individual evaluation and development programs for each manager using Performance Profiles as a guide.

Approved Real Estate site recommendations.

Approved Marketing Plans, Local store marketing to Media recommendations.

Development and implantation of Training Programs for all departments.

Ensure proper execution of all Human Resources functions, proper interviewing, hiring, documentation, termination, performance reviews, etc.

Trained management and crew personnel and opened over 64 New Restaurants.

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