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Customer Service Manager

Miami, FL
February 26, 2016

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: 843-***-**** **** S.W. ** Street

: Miami, Florida 33145


Ability to perform all functions with detail and accuracy.

Strong ability to respond effectively to unusual and emergency situations.

Excellent ability to anticipate and respond to individual guest needs and preferences.

Ability to initiate innovative ways to bring value to a community.

Demonstrated ability to follow directions accurately.

Ability to stand for a long period of hours.

Proven ability to maintain confidentiality.

Good oral and written communication skills

Bilingual – English and Spanish


Power Builder’s contractors

Renovation Specialist 2014 – Present

Prepare estimates and bids for home construction or renovation projects.

Plan and prepare work schedules and co-ordinate the activities of subcontractors.

Develop and implement marketing and advertising strategies to promote company products and services.

Arrange and purchase materials and labor required to perform the work.

Consult with customers, architects and engineers regarding plans and specifications.

Key Biscayne - Florida

Mrs. Adelena Keep - Concierge/Personal Assistant 2008 – 2014

Ensured confidentiality of all personal data held.

Provided a high level of customer service by being vigilant, alert, proactive, and responsive to the needs of my client at all times.

Provided basic first contact advice and support to my client.

Actively ensured the safety of the apartment through door supervision and management, visual inspection, internal and external patrols, regular Health and Safety checks.

Ensured my client was protected from harm and that any concerns are reported in line with Concierge Services’ policy and procedures.

Engaged her in meaningful conversation so as to keep her active and cheerful.

New Pro Video Systems, Inc. - North Charleston, South Carolina

Global Sales/Operations Manager 1994 – 2008

Demonstrated the use of various types of Broadcast and A/V equipment.

Established and secured new business with potential clients visiting our displays in the trade show.

Demonstrated the use of the equipment to potential clients.

Scheduled and coordinated shipments of high end broadcasting equipment nationally and internationally.

Maintained all shipping supplies as well as properly prepare equipment for shipping.

Delivered and set up rental equipment for corporate functions.

Southern International Corporation - Coral Gables, Florida

Project Supervisor 1977 – 1994

Handled the hiring and coordinating of various contractors for construction projects of multi-family homes.

Ordered materials according to specifications for each project phase.

Maintained safe, secure, and healthy work environment by following and enforcing standards and procedures; complied with legal regulations.

Ordered inspections as needed at completion of each phase of construction.

Assured that the goals of the program are implemented and completed.

Established and maintained high staff morale, model sound leadership and teamwork.


Setup New Pro Video’s EBay auction account.

Maintained 100% feedback rating from 207 auctions.

I'm pleasant, positive and professional demeanor, no tattoos, and clean shaven

Experience working with demanding clientele

Excellent communication skills- both oral and written

Strong Multi-tasking skills

Strong ability to assess a situation, show good judgment, and resolve conflicts

Attentive to details with excellent follow-through skills

A "people pleaser" at heart

Display a desire to exceed expectations with every interaction

Flexible and organized

Able to work under pressure

Dependable and detail-oriented

Knowledge and experience with Microsoft office products and the internet

Able to stand for long periods of time

Proactive and productive

Strong customer service skills

Initiates innovative ways to bring value to the community

Outstanding interpersonal skills

Willing to work a flexible schedule.

A strong desire to succeed and advance

Ability to complete a criminal background check and drug test.

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