Sign in

Customer Service Management

North Richland Hills, TX
February 26, 2016

Contact this candidate



**** *** ***** *****

North Richland Hills, TX 76180 Cell: 810-***-****

Manufacturing professional with over 10 years of experience in supply chain that requires the ability to plan, maintain and analyze production and sales requirements, compare progress to schedule, resolve scheduling conflicts, assess data and coordinate solutions. An individual who is a team player that seeks out ways to help an organization improve processes and reduce expenses and enjoys teaching others.


WEATHERFORD, Big Spring & Ft. Worth, TX Aug 2014 – Present

Production Planner / Customer Service Rep

Plan products and sub-assemblies using MRP.

Open and manage production orders.

Manage material shortages for production; build and communicate status to management.

Confer and coordinate with buyers (Purchasing) on the status of purchase orders for parts being procured for assemblies to ensure timely release and completion of assembly production orders.

Consult with Production leads and supervisors to determine status of production orders.

Run and facilitate production meetings, to provide detailed updates on the plan and manage promise dates.

Collaborate with production planners and monitor, track, and provide feedback on delivery status.

Expedite purchase orders, where needed, to insure promised delivery or due date compliance.

Review all open sales orders, verifying validity of product with the customer / distribution team.

Review customer required dates with Customer Service and set promise dates.

Manage material shortages for field spare orders and communicate status to management.

Set and maintain safety stocks for sales order and repair (independent) demand.

Work with accounting to resolve any production order cost variances.

Work with R & D/Engineering to manage design changes on released product, and coordinate the transition of new products to Manufacturing.

Assist management in setting build priorities, assessing master schedule changes, identifying bottlenecks and constraints, etc.

JAC PRODUCTS, Franklin, GA Oct 2012 – Nov 2013

Material Planner /Scheduler – July to Nov 2013

Interim Materials Manager – Jan 2013 – July 2013

Developed departmental planning systems, procedures and policies.

Responsible for system accuracy, working with Business Unit Managers on inventory levels and adjustments

Audit Freight Invoices, Outstanding Receiving Log, create and manage proper receiving processes.

Strong knowledge and understand of MRP Materials Requirement Planning, Inventory Management techniques and Vendor Release Management.

Interface with Customer Service Representatives in reporting of customer delivery ratings and release issues.

Monitor key indicators, develops action plans to correct unfavorable metrics and reports out on progress during monthly and quarterly management reviews.

Interface with Corporate Finance to ensure and investigate all receipts are closed at month end.

Create standard work instructions for Material Planners / Schedulers within each Business Unit

Known to take on tasks and assignments that might be otherwise outside of the normal job description to help move the plant forward working as a team with each Business Unit Manager

METALTEK INTERNATIONAL, Pevely, MO Jan 2012 – Oct 2012

Master Scheduler

Develop and manage the master schedule to support customer demand, understand and advise management of any constraints that effect available resources.

Discuss workload management, any added operations needed when hours are used up on current operations and or when rework is required. Prepare management of new orders coming in and the effects to the current schedule.

Create step-by-step work instructions for new processes being implemented on the shop floor.

Prepare recovery schedules for the sales department on any customer orders past due requiring an update due date.

Implemented a bar code routing tag for each manufacturing order released to the shop floor after parts are molded.

Scheduled daily production meetings to review the status of current schedule and any issues meeting customer due dates. Also, address any issues with production reporting, special molding or testing requirements and or added operations. Ensure lead-times for machining are in place and the impact when dates fall through.

MAGNA COMPOSITIES, Salisbury, NC Aug 2010 – Oct 2011

Master Scheduler

Planned, analyzed and scheduled twenty-two compression molding presses for the entire plant.

Ensure accurate demand load of all EDI and manual customer orders.

Coordinate MRP and demand loads, reviewed and monitored orders to ensure inventory accuracy.

Created a level loaded production schedule and coordinated daily with supply chain to understand part shortages and the impact to deadlines by the capacity of each press by man-hours.

Maintain lean component and finish good inventory targets based on company objectives.

Used creative skills to manage bank builds of several tools being refurbished into the capacity plan for allocated hours available. Communicated clearly every week the progression percentage complete of the bank build.

Organize weekly and monthly cycle counts to help maintain an accurate inventory to use for planning.

DRS LAUREL TECHNOLOGIES INC., Johnstown, PA Feb 2009 – May 2009

Production Planner (Military Contract)

Release weekly discrete manufacturing jobs, purchase requisitions, and expediting of rework rugged cables, harnesses and small and large computer systems for the military.

DANA HOLDING CORPORATION, Glasgow, KY Sep 2007 – Jan 2009

Master Scheduler

Planned, maintained and updated forge press schedules for the entire plant along with any secondary machinery.

Organized and created production schedules using MRP, current schedule, and availability of equipment, materials and man-hours. Resolved scheduling problems by collection and analyzing information, coordinating solutions with the help of the Production Mgr, Production Supervisors and Production Leads.

Maintain MRP parameters, and create weekly steel supplier releases on bar stock for forge press schedule.

Reconciled all off-site material and bar stock quarterly by investigating all inventory discrepancies.

Create level load six-week production schedule on bar stock material to support MRP demand.

Established a standardized process and procedures on all off-site locations for material produced or outsourced.

Working knowledge of MRP/ERP, Oracle, JIT, CRQ’s, PPAP’s, Purchase Orders, BOM’s and work instructions.

JOHNSON CONTROLS, INC., Cottondale, AL Jul 2006 - Mar 2007

Material Planner (Contract)

Responsible for the planning, scheduling and monitoring the movement of material through production.

Review material requirements on weekly basis and send material release schedules using EDI.

Actively pursues monthly inventory budget goals defined for purchased parts and strives for continuously improving inventory performance each month.

An effective team player in supporting continuous process improvement on the production floor.


Material Analyst (Contract)

COOGAN’S FAMILY RESTAURANT, Otisville, MI Jan 2000 - Jun 2005

Family owned and operated. Bookkeeping, Purchasing, Scheduling

EDAG ENGINEERING, INC., Madison Heights, MI Oct 1999 - Jan 2000

Material Inventory Analyst (Contract)

DAIMLERCHRYSLER CORPORATION, Auburn Hills, MI Jul 1998 - Oct 1999

Production Control Specialist Lead Build Coordinator (Contract)

ALBAR INDUSTRIES, Lapeer, MI Jan 1998 - Jul 1998

Production Control Scheduler/ Material Analyst (Contract)

VERSATRIM, Howell, MI Oct 1995 - Nov 1995

Production Control Analyst (Contract)

GM - CADILLAC LUXURY CAR DIVISION, Flint, MI Jul 1994 - Oct 1995

Production Control Analyst / (1995) (Contract)

EDUCATION: BA, Business Administration, Baker College of Flint, MI, 2000

COMPUTER SYSTEMS: MS Office Products, MS Project, MS Access, Internet Explorer, Navision, EMS, PDS, JTETSO, ODIMS, ODCICS2, QAD, Mfg/Pro, EDI, MRP/ERP, Oracle, JD Edwards, Crystal Reports, Trans4M, Mapics

Contact this candidate